Please do not use these guys for ANY repairs.
Neil and the boys at Import Auto or ANYWHERE ELSE for that matter is where id be going if I had any sort of import vehicle.
I'm a Journeyman Heavy Duty Mechanic of 15 years but didn't have time to do the work needed so I took it to these guys as they claim to be "import specialists".
I brought my Volkswagen TDI in to replace a clutch, dual mass flywheel and a RH lower ball joint. When I got the car back after the clutch repair I immediately noticed they changed the left hand ball joint; not the right hand one. The left and rights have different part numbers and are of a different geometry(they are not even interchangeable) When I started the car it had a service engine light on immediately that was not previously on. When I got back to my house I popped to hood to see DEF fluid spraying all over my engine bay. I quickly noticed that while doing the repairs on the clutch job they broke off the injector nozzle to my emissions system ($650 part from Volkswagen). I immediately went back into the shop the following day and voiced my concerns. They urged me to do an emissions delete rather than spending the money on replacing the injector nozzle. They admitted that the damaged injector was indeed their mistake and said they would do the necessary repairs to make it right. Three weeks later I picked up my car that was freshly deleted.
However; they did NOT do anything to make it right. I was never credited with any sort of labour rate on the emissions delete for the damaged parts they broke while doing the clutch job and was charged for a ball joint installed on the wrong side that I later myself had to change the following day.
I called Neil at Import Auto and got him to quote me for the same job. The quote he sent me to do the emissions delete was the same price as what Jason and his crew charged me.
What started as a $1500 labour repair on a clutch job (I supplied the clutch) turned into an additional $2500 for a delete that I would never have had to do if they hadn't broke the injector.
If I would have known they were going to charge me full price I would have just made them replace the $650 injector.
I have left multiple emails with attached quotes from different shops asking for an explanation as to why with zero response.
I can only imagine what this shop charges people that are not mechanically inclined. And I would be scared to see what a middle aged women's bill would be when she walks out.
Extremely disappointing local shop. As an highly experienced mechanic; trust me, Do Not Go Here read more