My sister lives in Deland Fla. She called Advanced Air Home Services to install a new toilet for her. First, they charged her $2000 to remove the old toilet and install a new $200 toilet. It gets better. They only put 2 out of 3 bolts or plugs in the tank. It leaked all in the bathroom and then through the wall to her dining room. It took me a long time to get anyone there to take responsibility and give me their insurance carrier. Traveler's. It has been 4.5 months and her insurance carrier has not been reimbursed for covering this for her. read more

made an appointment for a plumber for a leaky shower head. He came out at 2pm, looked at the shower and said it would take a few hours and he did not have time today because he had dinner plans. Told me to call the office an schedule another appointment. read more

This company is everything that's wrong with private equity buying up trusted local businesses. What was once a Florida company now feels like nothing more than a revenue stream for an out-of-state investment firm. Customer service has been replaced by a sales culture where every service call becomes an opportunity to upsell. It seems they aren't interested in earning your business for the next 20 years--they're interested in extracting every possible dollar from you today. The technicians may know their trade, but the company has clearly chosen profits over people. If you're elderly, unfamiliar with HVAC, plumbing, or electrical systems, or simply trust the "experts" in your home, be prepared for a barrage of expensive recommendations. It's a predatory business model that prioritizes quarterly returns over honest service and long-term customer relationships. There are still locally owned contractors who earn your trust instead of treating your home like a sales opportunity. This isn't one of them. read more

Asked them to estimate installing Ptrap and minimal pvc pipe under bathroom sink. They quoted $535.00. A friend of my neighbor did the work, I had material which by the way is worth under $30 and it took him 15 minutes. Really $535.00 completely ridiculous. Pricing like this is abuse not customer service. read more

I hired Advanced Air Home Services expecting professional service and honesty. Instead, the experience was full of pressure tactics, misleading pricing, and missing parts after installation. When their technician came out, a salesperson joined him. What should have been a repair visit quickly turned into a sales pitch. I was told my system wasn't worth fixing and that repairs would cost thousands with no guarantee. When I asked about less expensive options, they claimed only one other system existed and it was barely cheaper. They said the Lennox system was my "best value," even though other licensed contractors had already quoted me similar systems for much less. After back-and-forth calls with a "manager," they finally agreed to match a prior quote around $18,700, including a full Lennox setup with UV light, filtration, and new refrigerant line sets. Based on that representation, I moved forward. The installation proved they never intended to honor that agreement. * They installed a cheap off-brand UV system instead of the Lennox equipment listed. * They reused my old refrigerant line set, even though replacing it was part of the deal. * When questioned, they claimed those parts "weren't included because of a discount," which was never mentioned in writing. * The paperwork they issued afterward omitted major details and downplayed the system's issues. This company's conduct was deceptive from start to finish. They misrepresented pricing, substituted cheaper materials, and failed to deliver the agreed-upon system. The professionalism stopped the moment they received payment. If you value honesty and transparency, find another HVAC company. Advanced Air Home Services relies on high-pressure sales and vague paperwork that leaves homeowners exposed. I would never recommend them to anyone. read more

I am writing this on behalf of a widow of a Veteran. These clown showed up and tried to charge her thousands of dollars for a supposed long list of things that were wrong with her A/C. Called a different company. Only found one issue. Cost was a third of what was first quoted. What is there to say about a company that tried to take advantage of an elderly widow? read more

very bad service and poor quality ac units in less then a year ac starting to rust and they won't replace the unit even if you finance. I recommend checking other company don't recommend this one at all I give 0 star for the experience I had with them read more

Very expensive, estimate was $561 for a 5 min replacement of a $20 part. When I asked the manager why so much, his comment was that that's what we charge, had another company replace the part; it cost $100. Will never call Advance Air Home Services again. read more

Advance come out check the Central Air they said the breaker box was bad set coil needed cleaned for $680 and then they want to charge over $4000 for the breaker box and so we called another company. Sears came out they said the breaker box was bad so we called FPL they came out the technician the breaker box thoroughly took it all absolutely nothing wrong with it. He said it had to be something with the Center so a couple days later my husband went out and looked at it, checked the drain pipe where the water is supposed to drain and he the pipe apart and a gallon plus water the pipe itself was clogged very badly. He cleaned all of that and it's still draining lots of water and the air has been working great with no problems. not professional their technicians. Have no idea what they're That's one of the should've checked a drain but they didn't even touch it so they don't even deserve a one star. read more

I was going to write a review but, if you look all the way down all the reviews I really don't need to. I will say They made an Appt. for 12:00 to 4:00 PM. Never showed up, never called to say they would be late, they just never showed up. Never would use a company with no regard for the costumers time or wasted day waiting for this loser company to show up. Their work no drought matches all the one star reviews all the way down the page. read more

After spending hundred of dollars for a home service contract and 20,000 for a Lenox AC seer 124 and Hybrid water heater they had to offer, the last tree years they cam back and charged us 900-1000 dollars to refill the refrigerant the the units were loosing. The people were poorly trained and spent half the time on their iPhones. Not one, took the extra time after recharging the systems to see if it was leaking more refrigerant. I finally after they charged me 600 dollars for a 59 dollar capacitor have had enough with the bad overpriced service and lack of customer care told them I wanted to get another company. If I read all the review on Yelp they are all 1 star only and pretty much justify the experience I have had with Advance Air In Edgewater. I told them not to come back and they sent me another invoice for over 1000 dollars. Do not forget I had a 300 dollar service contract. read more

They take advantage of the vulnerable, the widow, the old man. They exert pressure and priced the highest. Walk away, warn your friends. ive been trying to get them to me since March 26. Nothing luck. They have good reviews solicited from family and friends. read more

RIPPED ME OFF!!!! My air conditioner wasn't working and they told me that I needed a whole new system, when I said right now I can afford it they said they could do a temporary fix but could not guarantee it. The cost was $618 and with the temperature in my being 82 degrees I paid them. To make sure I needed a new system I had two other companies come out and give me a quote. Both stated that I was ripped off the part and the two minute labor I would have only paid at the most $250. I called the company to complain and they just stated "I could have said NO." I do believe they did this because I am a women. I will be filing a complaint with the BBB. DO NOT USE THESE PEOPLE! read more

We had been using Advanced Air for both our plumbing and AC system for the past eight years since they originally installed our AC unit. Monday they came out for normal maintenance and identified that we had a refrigerant leak. Their quoted price to simply find the leak was over $800 and said if it was in the evap coil the price for that would be over $3600 and if in the condensing coil, it'd be over $4100. We called another company for a second opinion. The second company came out and confirmed that there was a leak - said there is no charge for finding the leak (took about 45 minutes) - and determined that it was a leak in the evap coil. They also said that with the age of the unit, the part was actually still under warranty and that the pricing for labor to replace it would be $660 plus the cost of the refrigerant (they also Identified a couple other lesser issues - condensor and contacter). Over $4,400 (for a long term customer) from Advanced and a final billing of $1098 from their competitor. (And throughout the entire exchange with Advanced, they kept pushing their "Home Comfort Club" for $199 that would get us priority service and a discount on future work.) ......................................................................never ever again. read more

The best Air conditioning Company in Vero Beach they are honest and knowledgeable band take good care of there customers will greatly recommen. read more

I recently had the company replace an outside hose bib at my condo in New Smyrna Beach. While the work was successfully completed, this is the most egregious rip-off I've ever experienced. The plumber used maybe $20 of parts and took no more than an hour to do the work. He charged $820 in total, including a diagnostic fee. No diagnosis was required - the handle broke off! While the plumber was there he attempted to sell me on replacing the thermal expansion tank on the hot water heater at a cost of over $900! He never did convince me that it needed to be replaced. This is my second really bad experience with this company. A little less than two years ago, they installed two new HVAC units in the condo. The initial proposal by the salesman was ridiculously expensive. After considerable back and forth and changing what he recommended the final bill was less than half the original proposal. I should have known better to contact them again but I was in a hurry since the plumber I would have normally used wasn't available on short notice. Bad decision on my part. read more

Had advanced air for years! No more ! Came for the Annual Checkip sent 3 trucks and yikes all of a sudden everything was bad on my AC unit that was still under warranty BUT they would not replace the bad part under warranty unless we fixed the other ISSUES. got 2nd opinion and not ONE thing wrong with my unit ! Senor abuse all the way! SHAME ON THEM! many residents in my park have been scammed by them ! read more

Do not patronize this business. They installed our central unit less than 3 years ago. Unit stopped cooling. We called them because of the 10 year parts warranty. Tech came out and spent 36 minutes at our house. He replaced the capacitor, which was covered by parts warranty and bill was $420. The unit failed to cool the house that night and called again. A different tech came out and said the fan motor was not working and this part was still under warranty but the service charge would be $850. At this point, we declined their services and called another company. That company was able to access the Lenox warranty and the service charge was $350. Do yourself a favor and stay far away from Advanced Air! read more

Outrageous price is terrible. Customer service very rude drove across the lawn when I asked him not to and called me back on the phone arguing with me after they did an incomplete job read more

Advanced heat and air do not care to service your system after the sale. The technicians are incompetent. Their install filled my 9 month old, warranted a/c / heat pump with water and they refused to service until 3 days later. All other a/c companies recommended to get a totally new system, but Advanced would not hear of it. Their employee turn over is high and if I could give them a zero I would. Stay away from Advanced Heat and Air out of Edgewater, Florida and go with anyone but them !! read more

Two years ago I had Advanced Air install an electrostatic air filter system to help with our air quality. At the time they left me two additional filters. When I needed more filters was unable to find anyone who carried the filters. Upon call AA I was told that they had to be ordered through them and that they would come out to check the size. The price for the filters was over $100 a piece and only came in packs of 4. I had to pay upfront for the filters. Over a week latter they dropped off the filters which still had the manufacturer's name on the box. Upon looking up the website for the manufacturer I discovered that anyone can order three packs for $34 each. Now I understand why AA employees would not give me the name of the company, they outright lied to me about ordering the filters myself so they could triple the cost of each filter along with ordering 4 instead of 3. At the time they also told me that my four year old house needed the junction boxes resealed and the ducts cleaned, the cost $4000. I decided to get another bid and sure enough I was able to have the work done for $1400, the original contractor had not sealed the junction boxes correctly. Stay away from this company, they mislead clients and try to up sale with inflated costs. They are part of a large corporation that uses unethical business practices. I have found a local family owned company that is ethical. You might want to consider the same. read more

I made an appointment with this company; I have used them couple of times. I made an appointment to do a tune up for the summer season on my A/C, they said between 11:00 and 2:00 PM. Nobody called to say they were running late, or they could not make it that day. I sat in the house, canceled my day for them not to show up and no call. Just read all the reviews it says it all. Typical Palm coast trash. Look all the way down page this company has no idea how crappy their service is. 1 star down the page should be the answer. read more

Requested & scheduled Comfort Care maintenance, first appointment was a no show after a three hour window. Called the office, she was aware the tech was late but chose not to call me, the customer. Rescheduled, second appointment was also a no show and again I called and she was aware the tech was late and chose not to call me. Called and requested a return call from management, never received a call. Horrible Customer Service. read more

Tuesday I had this company come to service my AC. They did the diagnostic and told us it would cost $3800 to repair the system the has 4 years left on it's warranty. I called another company and they fixed it for $128. Last year they said that they had to evacuate the system and recharge it to the tune of $1500. Today I found out that they didn't have to evacuate the system to change the blower. I'm not happy with them and feel like they take advantage of their customers. Buyer beware!!! read more

actually zero.. charged 520.00 gave us discount veterans 420.00 for a capacitor which costs about 20.dollars and 15 minutes to install. said too many things are wrong and we should get a new ac approximately 13,000.00 5 ton. We had another company come out and did a maintenance check for 95.00 and said all is good. Als never gave us a written estimate for new ac or a written estimate on replacing all the parts that they said were not good. They spent at least a half hour trying to sell us a unit. Also I just heard another friend of ours was charged 18,000. for their unit. Please do your homework and check reviews and local neighbors. They are major rip offs. All the clients that we know are seniors. what a disgrace. They should be ashamed of themselves. read more

this company sucks ..... with a capital S. They hide behind their call center as to avoid accountability. Not one person in this business has any clue of what is going on. It is a wonder how they are still in business. this company was hired to install a new unit at our condo and they disconnected and removed the incorrect system. Complete stupidity. read more

They installed a unit for us a couples ago. The AC drain keeps clogging. They charge 420 dollar to remove the clog. I mentioned that a quick search for this service shows a charge from $75-250 at almost any other company. There was nothing special about the clog - took him less than 10 minutes to complete the job. Hope this helps save you money in future. read more

I would recommend getting quotes from different companies prior to allowing them to do any work for you. First started with them before they became too big to provide fair pricing. When their techs are telling you to ask for a lower price and recommending that you purchase a part cheaper through Amazon red flags should be flying. I had to make 7 calls to finally get a manager on the phone just to be told there was nothing they could do because they don't give itemized bills. You won't know what you paid for an item just for the total job. To install a 40 gallon gas hot water heater in an empty garage the cost was $3200. That was with a 20% discount since I have their service contract and additionally negotiating a lower price from $3600. Asked the manager for the invoice which I never received when the instal was done and still haven't received it. They do not communicate when your appointment time cannot be met but show up at your house when they aren't scheduled to come even though you told them you wouldn't be available. This happened to me 3 times. One of the times I had an appointment set for 8-11 and when I finally called them at 2:30 I was informed that the tech was off so would not be coming at all. Needless to say even though I still have maintenance appointments paid for I will no longer be using this company. They were very sad to see me go and wished me a good rest of my day. Customer service at its finest. read more

Advanced Air charged our 89-year-old mother $3,689.21 for replacing an under-warranty compressor. They had installed the HVAC unit a couple of years ago, so she called them when it was not cooling properly. When the technician came to her home, he told her she had to sign for the work to be done on a blank tablet. She was not given an estimate of the cost and was told it was under warranty. When we asked the office manager, Marie, to send an itemized invoice so we could know what we were paying for, she said "we don't do that." When questioned about the cost, she finally said the the compressor was under warranty and we were being charged for 6 pounds of R410A and the labor. It took two visits of about an hour each to "fix" the unit, so we were charged $3,689.21 for 2 hours labor and 6 pounds of R410A? Marie's response, "we are a flat-rate company." That's some flat rate! And they did not even put the filter back into the unit after completing the replacement. To top it off, 10 days after the unit was "repaired", we found it leaking all over the garage floor. A third technician came out and found out that the previous tech had not cleared the lines. When we tried to contact Advanced Air customer service, it took numerous phone calls over almost a month to finally actually talk to Manager Marie. We were consistently told that only she could answer our questions and she would return our call. She never returned calls. When we finally were insistent enough to get through to her, she was evasive, rude and when we mentioned that the Better Business Bureau and our attorney might not think that Advanced Air was charging a fair price, Marie hung up on us. So, do not do business with Advanced Air unless you want to experience very poor workmanship, extremely bad customer service from Office Manager Marie and exorbitant prices on under-warranty repairs. read more

$12k of work and they never permitted it and won't warranty it. Their business practices should be investigate.

If I could give zero stars, I would. First, this company is owned by a hedge fund company. The owners goal is to make money, nothing else. I recently asked them for an estimate to replace my a/c unit. When they gave me a price, I was floored. I called two other HVAC companies ... locally owned ... and their estimates were more than half the price of Advance Air. Buyer beware!!! read more

Read my original review below for details of their first visit. We had to have them back again after having them here last week. Unfortunately, after the techs left the same problem started happening. Now it appears that the unit we purchased just over 2 years ago needs replacement. It seems like if you're paying $5200 for a new AC unit it should last longer than that. Unfortunately, we'll be going with another company and hopefully their quality will be better. Since we heard that we needed a replacement we had 2 other service companies come over and both said the unit doesn't need replacement. Advanced Air gave us 2 options 1.) a $1600 repair that might last a year or 2.) replace the unit for between 10k and 12k. We decided to get another opinion. We got 2 from 2 different companies. Advanced Air was going to charge $200/lb for refrigerant. Both of the other companies said $70/lb-ish. We are disappointed in Advanced Air and felt lied to. The company we went with charged us $600 including the refrigerant. ****Original 5 star review****I've had a great experience with AAHS's customer service. I was able to contact someone through a text message at a later hour and got very helpful and courteous service. I had not one but 2 techs arrive to assist me today with a potential issue. They were so knowledgeable and helpful. They looked at my A/C unit, took pictures, and showed me what to keep an eye on. They also sent me a picture of something we could do to make our system easier to take care of. Highly recommend. I may even purchase the twice a year maintenance coverage. read more

Crooks! I tried them because they could come quickly, and no extra charge for Saturday. Was charged $49 for NOTHING! Needed a hand-held bidet we bought on Amazon installed, which is really a DIY job, but we had a few leaks when we tried. Got an estimate for tightening the leaks on the bidet: $200!!! This was NOT a free estimate!! Tech also offered to fix a leaky outside faucet, along with the leaky bidet, for a total of $600!! Told the plumber (if he was even a plumber) to go away. But had to pay him $49 for the "service call." My husband finally fixed the leaky bidet himself in 20 minutes. Company has a nice website and nice trucks, and will get to your house quick, but I think this is NOT a legitimate business. I would give minus stars if possible. DO NOT USE! read more

I've been using these folks for about four years now. I purchased two new AC units from them and about to buy a new one. I've also used them for repairs for the last four years. My family also uses them company for 8 other AIRBNBs they operate in Palm Coast. I cannot tell you how disappointed I am in the lack of service they provided this past weekend. I called for service Saturday around 3 pm for 33 Fischer Lane and was told someone would be there in a few hours. NO ONE SHOWED UP OR CALLED. I called again Sunday morning and was told someone would be there first thing before noon. NO ONE SHOWED UP OR CALLED. I called again just now (Sunday at 4pm) and could not even get through to anyone. This is unacceptable. I won't be using them again. read more

It's a shame what has happened to this company. Erik, our salesman, pretty much lied about everything to get the sale. Then didn't respond to texts or phone calls, or return to confirm satisfaction, on the day of install as promised. Note, there was never any issue of price or payment considerations. The install, so far, has been fine and the 2 gentleman who performed that work seemed competent. The call from the GM did not reinforce my trust in them, Altho he did mention they had a 4.8 review rating. I think he probably should look at the average of the most recent reviews because apparently there has been a more recent decline in satisfaction. 2 bad experiences is enough. Buyer beware. read more

horrible service don't buy from them bought top of the line Lennox ac from them and 3 short years later it had to be replaced advanced or Lennox has returned my call 0.0 star rating stay aeY read more

Andy S. did a great job with my plumbing problem. Had water back up and running in no time. Thanks! read more

New owners of Advanced Air do not honor the warranty they sold me a few years ago. Very, very expensive. Be warned and stay away.

My recent experience with this company has not been good at all. In November we purchased a top of the line AC system from them. Within a day of instillation the outside unit quit working. They sent a tech out who said that he fixed the problem. He didn't. Within a few days the unit stopped working again. The sent another tech out who said the fixed the problem. He didn't. So within a few days it stopped working for the second time. This time they sent their "problem solver" tech out who said it was fixed. But 8 months later it has stopped working again. Another different tech came out abd said it needed a major part and told me he would order it the next day and would call me with an update. 2 days later we had called the company 3 times with no return call. I was told that the part had been ordered (lost 2 days with no AC because of their failure to order the part timely). I was told that they would give me an update on the part the next day. Surprise! I didn't get a call or text. So, I have been without AC for 5 days and will have to wait 3 more days before the unit is fixed. If you are considering using this company for your AC needs I would encourage you to proceed with caution. For 13 years the provided excellent service on my previous unit and they had my trust 100% but now I wish that I had used another company for my new unit. read more

My husband and I have used Advanced Air for over 20 years and have always trusted them. No more. Have a Lennox HVAC system installed 4/11/22. Have done the monthly maintenance to keep drain clean and changed filters. Have bi- yearly check ups done. This check up my technician tells me I have dirt on my coils ( How and when did this happen? 3 other technicians missed it?) Tech told me a completely different story on where I should be placing my filters then what the installers and the last 3 tech said. Then proceeded to tell me I needed a $3535. ( with a discount it was to be $2828.) cleaning on my coils. Needless to say I feel like I'm being set up. Of course my warranty doesn't cover this issue, how convenient. read more