Mello Velo is the place to go for anything bike. The staff are always helpful and willing to answer…read moreany questions. Just bought my first new MTB, and at the day of pickup they offered an accessories discount, with accessories install! If you're seasoned, or looking to get into the sport, it's worth stopping by!

What the heck kind of a bicycle mechanic do you have?Recently brought my bike in for noise…read morecoming from crank.Mechanic said bike was fine. Immediately upon leaving mello vello I went to syracuse bicycle and they Immediately found the noise coming from the bottom bracket being loose without it even being put in the rack.They Immediately fixed the problem. You should not have a mechanic working there who doesn't know what they are doing. Syracuse bicycle said I'm surprised they did not see it

I brought my skis in for them to look at. Another local large ski co supposedly waxed and sharpened…read morethem. I skied on them once and they were super slow. The helpful associate at Resource Cycling showed me how there was barely any wax on them and compared the bottoms to a pair they had just worked on at Resource Cycling. Night and day difference. I waited over 2 weeks to get my skis back at the other place. Resource Cycling had my skis done in just under 24 hours! They went above and beyond to right the wrong of the other shop. My skis are now filled, waxed and sharpened properly and honestly look brand new. I will HIGHLY recommend Resource Cycling for ski waxing to everyone I know!

I've always been a firm believer that you don't make purchases - at least not the really important…read moreones- from the big box stores. Several weekends ago, I broke my own rule and bought an affordable and well regarded bike at Dick's Sporting Goods, only to be taught a valuable lesson two weekends ago when, after several return trips to the store and service "specialists" looking it over, the bike totally broke down five miles into the towpath. Lesson learned. Not wanting to continue my business relationship with the face of mall sporting goods, I instead turned to this small and cozy shop in Lafayette for their guidance on correcting what was several wrongs with my machine. How refreshing to have knowledgeable experts who took the time to explain to myself and my fiancé what was likely causing the issue, how to prevent it, and even making several additional adjustments for my comfort or ergonomic benefit that I would not have been aware of. The bike is running great now, the self-inflicted price of proper expert tuning reasonable, and we are back on the road. The business even gave us a one day turnaround from when we initially poked our sheepish heads in the door, asking for expertise and help. Quick service, nice people, quality bikes. A really great business that I should have started with in the first place. Lesson learned!

Dale provided amazing customer service at Syracuse Bicycle in December when I purchased the…read moreCannondale mountain bike, when I picked it up in February and when I went in to get accessories and to check the way I was fitting the bike with how I was riding. The price was much more reasonable buying it in December and I believe I received great value in this bicycle! I have been riding the trails, on my college campus and around the neighborhood with no problems. Today Dale helped me be prepared for the expected tire blowout with tools and a spare tube to change it with. Also, I purchased a very low profile bag for under the seat to help keep the these live savers on the trail. Finally, Dale showed me the different lubricants to use on the chain. I purchased the oil and he gave me a little instruction on how to best apply it. Knowledgeable people with great customer service is a combination that I appreciate from Dale and Syracuse Bicycle!

Great customer service, speedy repairs, knowledgeable staff and a vast selection of bikes and…read moreequipment. I took my 15 year old Trek in for some much needed maintenance and I am more than happy with the value and level of service provided. I'm sure I'll be back when it's time to buy that long term bike for my son.

I am just amazed every time I take o lne of our many bikes to the bike loft. I have always been…read moregreeted by a friendly person who never fails to provide me with a professional opinion of how to solve our bike's problem! They call the minute the bike has been repaired and it is always fixed in a timely manner. I am always afraid of repair costs at other places but the bike loft is beyond fairly priced. They review what was done in writing and verbally and answer questions when I have them. They have a well stocked store with a great bike inventory and accessories. I highly recommend them!

I received a damaged E Bike purchase online. After talking to the lady at the Bike Loft in person…read morewith the part in hand, the online seller sent me a new rim and money for them to repair the new bike. After two weeks, they told me it was done and the price was $85. not the original $35 that was quoted, The new counter person gave me the old " there is a lot more work involved with an E-Bike wheel repair" routine. Please stop, I'm an engineer Since that person is an X Generation and I'm a Boomer generation, I realized that an argument would be fruitless and this was the place to take the issue...

The perfect local bike shop experience. Work with the team here. They will care for you like a…read morefamily member. I agree with the others, fantastic, quality, knowledge.

Fantastic, local bike shop. Staff is very knowledgeable, professional and most of all-helpful!…read more Thank you for helping me choose the perfect bike. You are all so kind and approachable! Also, bikes are sold are in a variety of price ranges. No ridiculous pressure to buy a bike for thousands of dollars if that's not what you're looking for!

Best buying experience ive ever had. The place is huge and has all new gym stuff throughout the…read moreentire business. They are pretty stocked and i was able to find weights I have been looking for months! The owner wasnt pushy and i was initially looking for a treadmill but he suggested great alternative options and some background on treadmills in general. Best shopping experience in a while!

I was surprised to learn this was a family owned business, because the store is impressive in size…read moreand availability (they keep SO much inventory in stock). Andy and Wayne are a father and son combo. Extremely helpful, not pushy, knowledgeable, you can tell they genuinely want you to make the best and most informed decision for your/your needs. Delivery was within a couple of days. Delivery guys were friendly and professional. Very fast set up. As far as the equipment goes, they have high quality products with great warranties. They support you for the useful life of the equipment. Can't say enough great things about this establishment, glad we chose to buy local over a corporate "big box" store.

We used this shuttle service between Syracuse and Albany during their inaugural period of June…read more2017, leaving our car in Syracuse. The shuttle pickup and drop off location were excellent for us (an easy bike ride from our car's parking spot to the pick up - we found some free parking.) My wife and I were the only ones traveling that day. The bike rack in the trailer even accommodated the front wheel rack on my Surly Disc Trucker. The driver was pleasant; we made good time. All in all, it was a very favorable experience. If we were to ride the canal again, we would use their shuttle service.

A great company with great service. We shuttled from Dewitt to Lock 20 (Marcy, NY) in late May…read more They are wonderfully outfitted with a huge trailer for bikes and equipment and a comfy van for the humans. They handled both hybrids and a recumbent beautifully. The price was good and we recommend them highly.

Out of town former resident and I needed this place many times this trip. Online was easy. People…read morefriendly. These other reviews - you can tell a lot about the reviewers. Grow up. Great store and staff.

I love this store! I used to shop at a few other places on the SU Hill but nothing even comes…read moreclose. You simply cannot beat beat the selection and the prices. Believe me, I've tried! And the customer service is very good... no problems at all with returns (I've only had one/I picked the wrong size for a hat but they took care of it in a snap). I highly recommend this place for your SU gear - 2 thumbs up! Check out their online Syracuse University store at www.syracuseorangeshop.com and I'm sure you'll agree. Go Orange....