Great Service on both my TT bike and road bike. prices are reasonable. super friendlyread more

Mello Velo is the place to go for anything bike. The staff are always helpful and willing to answer…read moreany questions. Just bought my first new MTB, and at the day of pickup they offered an accessories discount, with accessories install! If you're seasoned, or looking to get into the sport, it's worth stopping by!

needed a spoke on my bike repaired. They had it less than 24 hrs and it was done! in the mean time…read morethey had a rental for me (reasonable) and away we went. Great service! thanks.

I brought my skis in for them to look at. Another local large ski co supposedly waxed and sharpened…read morethem. I skied on them once and they were super slow. The helpful associate at Resource Cycling showed me how there was barely any wax on them and compared the bottoms to a pair they had just worked on at Resource Cycling. Night and day difference. I waited over 2 weeks to get my skis back at the other place. Resource Cycling had my skis done in just under 24 hours! They went above and beyond to right the wrong of the other shop. My skis are now filled, waxed and sharpened properly and honestly look brand new. I will HIGHLY recommend Resource Cycling for ski waxing to everyone I know!

Dale provided amazing customer service at Syracuse Bicycle in December when I purchased the…read moreCannondale mountain bike, when I picked it up in February and when I went in to get accessories and to check the way I was fitting the bike with how I was riding. The price was much more reasonable buying it in December and I believe I received great value in this bicycle! I have been riding the trails, on my college campus and around the neighborhood with no problems. Today Dale helped me be prepared for the expected tire blowout with tools and a spare tube to change it with. Also, I purchased a very low profile bag for under the seat to help keep the these live savers on the trail. Finally, Dale showed me the different lubricants to use on the chain. I purchased the oil and he gave me a little instruction on how to best apply it. Knowledgeable people with great customer service is a combination that I appreciate from Dale and Syracuse Bicycle!

Maybe I am being unrealistic but just tell me it's going to be $500 or more to fix my $300 bike…read more(can buy new at Dicks Sporting Goods) instead of wasting my time examining the bike and pricing each part before telling me it's going to be a crazy amount to repair. The guy who examined my bike for repair was distant and not engaging or seemingly knowledgeable. If Iam going to pay someone that kind of money to fix a bike they should at least treat me like I am actually present at the counter. I would not go here again.

Chris and the team at Advanced Cyclery always do a great job with repairs and maintenance of our…read morebikes. They advise us of maintenance items to keep an eye on and are very thorough. They are really great people too! They have an excellent selection of E bikes and many other bikes and gear to choose from. Stop in and see for yourself!

I bought a used bike and specifically asked for the bike to be tuned up. Not only did I call ahead…read morewith the request but had a lengthy conversation with the associate who took my ticket order telling I needed a complete tuneup along with having the tubes replaced. Long story short, the bike was not tuned up. The bike tech simply changed the tubes. No tune up done. Complete waste of my time. I bought a new seat and seat post and computer for the bike, which they promptly put on. No complaint there. Did a test ride in parking lot and gears had a noticeable "noise." Tech stated it just needed a few adjustments. He fiddled with the gears a bit and then noise stopped. He said I basically got a free tune up with the tire repair and everything is in order. I asked if there was a issue if I could come back. He said "of course." Did my first test ride, and there are noticeable problems with shifting. Asked for a discount since: 1. Order was improperly taken and was confirmed in store. 2. I now have to wait over two weeks for tune up; which is a major inconvenience--especially after being very CLEAR that the bike needs a full tune up. 3. Dismissed my issues with the gears in the parking lot and stated just needed a minor adjustment--no recommendation that might be a deeper issue and clearly a tune up is needed. . . which the 9 mile bike ride revealed. Chris, the store manager, completely dismissed my issue---despite telling me in shop that his associate had indeed missed the correct write up on the order. Worst customer service ever. Felt gaslighted for bringing up the issue that a full tune up was indeed needed and the shop had completely wasted my time.

The perfect local bike shop experience. Work with the team here. They will care for you like a…read morefamily member. I agree with the others, fantastic, quality, knowledge.

Fantastic, local bike shop. Staff is very knowledgeable, professional and most of all-helpful!…read more Thank you for helping me choose the perfect bike. You are all so kind and approachable! Also, bikes are sold are in a variety of price ranges. No ridiculous pressure to buy a bike for thousands of dollars if that's not what you're looking for!

Best buying experience ive ever had. The place is huge and has all new gym stuff throughout the…read moreentire business. They are pretty stocked and i was able to find weights I have been looking for months! The owner wasnt pushy and i was initially looking for a treadmill but he suggested great alternative options and some background on treadmills in general. Best shopping experience in a while!

Awesome store. Great service. They truly take care of the customer. Purchased a spin bike several…read moreyears ago and they came to my house to replace a computer component. I ride the spinner often and snapped a bolt on the crank hub. They are replacing and repairing at a reasonable rate. Enough said.

We used this shuttle service between Syracuse and Albany during their inaugural period of June…read more2017, leaving our car in Syracuse. The shuttle pickup and drop off location were excellent for us (an easy bike ride from our car's parking spot to the pick up - we found some free parking.) My wife and I were the only ones traveling that day. The bike rack in the trailer even accommodated the front wheel rack on my Surly Disc Trucker. The driver was pleasant; we made good time. All in all, it was a very favorable experience. If we were to ride the canal again, we would use their shuttle service.

A great company with great service. We shuttled from Dewitt to Lock 20 (Marcy, NY) in late May…read more They are wonderfully outfitted with a huge trailer for bikes and equipment and a comfy van for the humans. They handled both hybrids and a recumbent beautifully. The price was good and we recommend them highly.

Out of town former resident and I needed this place many times this trip. Online was easy. People…read morefriendly. These other reviews - you can tell a lot about the reviewers. Grow up. Great store and staff.

I love this store! I used to shop at a few other places on the SU Hill but nothing even comes…read moreclose. You simply cannot beat beat the selection and the prices. Believe me, I've tried! And the customer service is very good... no problems at all with returns (I've only had one/I picked the wrong size for a hat but they took care of it in a snap). I highly recommend this place for your SU gear - 2 thumbs up! Check out their online Syracuse University store at www.syracuseorangeshop.com and I'm sure you'll agree. Go Orange....