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Advance Auto Parts

5.0 (1 review)
Closed • 9:00 am - 8:00 pm

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4 years ago

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Autozone - Bought new wiper blades.

Autozone

(20 reviews)

Came in asked for a Sylvania load resistor. The person, "they, them, her, him" I wouldn't know what…read moretheir pronouns are, with blue hair gave me an attitude. Saying if it's not out there then we don't have it and I said "well, there's no way that it could be in the back or somewhere else out front maybe I'm missing it, or anything of the sort?" they said no I'm getting a shipment that I have to unload so it's not out there and the website is wrong. I said OK so for sure it's not in the store and I maybe missed it they said no. Mind you they said all this with a complete and utter bad attitude. So I went back over to the bulbs looked again slowly and BAM RIGHT THERE! So I went back, paid for it, and asked if they required to stay behind the counter, or if they have the ability to leave the counter to help look for something. They looked at me strange like what do you mean? I said well I was looking for a product. I asked if you guys had if it was anywhere potentially I couldn't see and you didn't offer any assistance. Just it wasn't there. They proceeded to raise thier voice, get rude, and have a bad attitude. Saying I should have said come help me find it... yet that is what I said just not that phrase. I guarantee this is not the first time they have had a complaint. Get this trash out of the store or teach them how to do proper customer service. Or fire the manager for not training.

I came in to purchase new wind shield wiper blades. Shon welcomed to the store. Helped me out…read moreimmediately. This kid knows his products. I wish everyone can learn from him. Give this young man a raise. When you are down and have to purchase a car part at an auto part store, Shon is there to help with a positive experience. Thank you Shon.

Advance Auto Parts - autopartssupplies - Updated May 2026

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