1. Advance Auto Parts

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Saint Charles, MO

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Advance Auto Parts

3.3 (7 reviews)
Open • 7:30 am - 9:00 pm

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Autozone

Autozone

(7 reviews)

St Charles

My battery suddenly died and I got a jump and came straight here after a quick call. I was helped…read morepromptly, the part I needed was found in seconds. They even changed the battery for me free of charge as I did not have the proper tools. Excellent staff, excellent service. Highly recommend.

Came by this store this morning to return items my mechanic had not used for my tune up. I stood in…read moreline at the third register behind a man checking out and was told "someone will be right with you" meanwhile two other customers were being waited on. Customers start coming in behind me and are being waited on at the first register by the door. I pick up my things and stand in line behind them. I ask the lady who said someone will be right with you when I came in if I may check out now. She said did he cut in line? She saw and spoke to me before he walked into the store. I said yes and put my receipt on the counter. She said "you said you wanted to check out.I said I have a return. She proceeds to tell me the boxes for the spark plugs arent in the proper condition and the seal was broken on the bottle. I asked what was wrong with the other items. "That bottle was bent a minute ago". I said it's plastic. It bends. She agreed to return my money for one out of 6 items. Her name was Whitney. She was the manager. I have never been so rudely treated at an Autozone. You and Autozone just lost my business. Update: I was contacted 3/12 by the regional manager

Pundmann Ford

Pundmann Ford

(61 reviews)

St Charles

My car was broken into last night and my extra car key was the only thing stolen. I called…read morePundmann's service center about recoding the key I drive with and getting a replacement for the stolen one. Going into the call, I assumed I would be low priority because it's probably not a high margin service with the potential for an up sell. This mindset was based on other Ford dealers I have taken my car to for routine service, including the one where I bought two vehicles from in the same weekend. Boy was I wrong! Rich Russell answered the phone and COULD NOT HAVE BEEN MORE FRIENDLY AND HELPFUL. I explained the situation and he told me to come right in if I was close and had the time. I live fairly close and made the time. Rich took care of me 100%. Not only was he quick and efficient with the reprogram, he was on top of calling the after market, Ford remote start installation guy to set up a time to replace the fob for that. While I have to go back in when that guy is there, Rich made sure that there was a solution and he could ensure the safety of my property for the time being. I really feel like that effort took the service from 100% to 125%+. He didn't have to make those calls nor did he have to act like he cared. On top of the friendly, above the best service, he also let me know I could purchase an additional (what I call a valet key) key without the remote for $15. He let me know the benefit of having that second key is that if something happens and a key is lost or stolen, they don't have to charge the $106 reprogram fee as long as there are two active keys. Seriously, thank your Rich and Pundmann's service center for making the start of a crappy day a LOT better. I know where I will take my truck for all future services until it's time to replace. Tell Ford to release the Bronco and that sale can be sooner rather than later! Sincerely, thank you!

I had such a great experience with this dealership from start to finish. The entire team was…read moreincredibly friendly and welcoming, which made the whole process feel easy and stress-free. I worked directly with Mike & Tim. They were always quick to respond to any questions I had, and their communication was top-notch throughout. What really stood out to me was that they were never pushy. I never felt pressured into making a decision, which made me feel much more comfortable and confident in my purchase. They truly took the time to understand what I was looking for and made sure I was taken care of every step of the way. They went above and beyond to make everything smooth and seamless--I couldn't have asked for a better car-buying experience. I highly recommend them to anyone looking for a dealership that genuinely cares about their customers!

Certi-Fit Auto Body Parts

Certi-Fit Auto Body Parts

(2 reviews)

My grandfather and mechanic referred me to this place after a person hit my car. All I needed was a…read morefront bumper and fender. Normally I don't go to any auto body shops alone because of how women are treated. But yesterday my grandfather as well as my mechanic were busy so I figured I can grab the parts on my way home from work. I was told by Ronald or Donald, that they only have the fender but the bumper would still be out of stock for the next few weeks. I asked him did he think I should wait on the bumper so that I can purchase both parts at one time. He told me that the company didn't care whether I bought the parts are not, that it wasn't going to hurt their feelings. I was so utterly confused by this comment because I asked a valid question. I'm not sure if he was trying to impress another man that came in that he was friends with, but he just was so rude. All he needed to let me know, was that I have the choice of waiting on the other part to purchase both, but by that time the part may be gone. It's that simple. Why bring up anything about me hurting your feelings when it was SUPPOSED to be a place of business. My dad was livid when I told him about my experience because he always gets my parts from the location in Hazelwood. He also tried to offer me a job after talking to me with such disgust and rudeness. I wouldn't dream of working in a place like that alongside a person like that !! I won't be spending another dime here. This was yesterday by the way. I've never wrote a review online but I was so surprised. Another customer suggested I go to well fit. They have similar parts and maybe better customer service. Ronald you should be ashamed of yourself !

Horrible customer service, guys will cut you off when trying to talk and very pushy. i would NOT…read morerecommend this place if your looking for quality customer service.

Advance Auto Parts - autopartssupplies - Updated October 2026

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