great customer service. Rodney was a great help in solving my part issue. He helped me find the…read morecorrect part needed and even used the scan gun to do my check engine light

I come in here periodically for parts and advice when working on my car. The folks are always…read morefriendly and helpful, getting me the things I need and answering any questions I have. I've always felt my business was appreciated and they've never tried to sell me anything I didn't need. Kind, trustworthy staff and and great customer service!

The staff was friendly and very helpful. The store was clean, well organized and spacious…read more Probably the only downer is the small parking lot and the inconvenient access to it. Other than that, the store itself and the staff were quite nice.

Dropped in to get my battery and alternator tested because a couple of days ago my Honda Accord…read moredidn't start without help. I waited for about 20 minutes because Erika was the only person in the store. Another employee was helping a customer with the same request outside, a battery test. And another employee left early, I heard him tell Erika he had to leave an hour early to take care of some things. Normally, I would've cut out and went to auto store but Erika was holding it down. The employee outside was not quite comfortable with the battery test so he came inside and Erika went outside to complete the check and to make sure everything went well. She asked me to walk outside with her as she wrapped up with the previous customer. Before I we outside, I asked the other employee if he was comfortable running the battery/ alternator test on my car and he said "I am not". No worries, Erika to the rescue. She performed the check, gave me the report and also gave me options to replace my battery, which had a bad cell. She answered my questions, waited on customers and greeted customers as they walked in. AutoZone at Moffett is what it is because of Queen Erika. Her stellar, customer service and work ethic are outstanding. (-1 star because the other employee didn't have a clue) Girl, I'll see you soon for that battery, it was a great price after all. If you ever get out of AutoZone and into another zone fixing cars, I'll be your first customer. Check her out, AutoZone on Moffett Road.

First off employee quoted me a price for part like she thought I couldn't afford it--then I leave…read morewith part only to find out it is the incorrect one and when I return it she starts off with she doesn't appreciate my bad attitude--there was a young man working with her and I asked multiple times for him to help me and she informed me that she was the manager and he did what she said--was I rude yes--you don't profile people based off looks-if I needed to know the price I would have asked but since I needed the part price was unfortunately immaterial--second off I went back in planning on being graceful even though she gave me the wrong part and made me late for work and she immediately jumps to I don't appreciate your attitude--look in the mirror honey and next time whether your a manager or not if your customer asks for another associate to help them let it happen

We came in to buy fuel injector cleaner for our Jeep. Good selection, store is organized. We used…read moreself checkout that accepts debit/ credit/ Apple Pay, we're in and out of the store in less then ten minutes.

Workers are uneducated don't know what they are saying or doing. Need to do properly educated and…read moretrained. Because if I have an order for delivery, why the hell would I need to come pick it up at the store? And why the hell would I not be reimbursed for paying the delivery fee if I have to come pick it up at the store?.

i call to order a part for my car and the man who talk like he is from England was rude to me i…read morewas telling him what type of part i wanted to order and he hung up the phone on me, i call back he answer the phone and when i started to tell him again what part i wanted he hung up the phone again on me, i think that maybe he is a bigot, why would auto zone have someone working there who is clearly full of hate. he is making auto zone look bad, being rude and hateful to people should not be tolerated in the workplace by nobody

I was getting my oil changed at grease monkey and my battery died in the bay. Auto zone came to the…read morerescue with a jump box. (Jumper cables wouldn't start the battery) so I followed them and Tammy was super helpful & polite. Seems to love her job too.

Wow the manager of this store is amazing. Her personally came out to our car and helped us figure…read moreout the problem, got the parts, AND helped us install them! I can't speak highly enough. The weather was super rainy but that didn't stop him. He didn't leave us guessing at all, and he even fetched the new parts we needed from the store himself.

Had a great experience. Went in for a tire repair due to a nail. It was not reparable so I had to…read moreget a new one. They did everything in their power to get me a match to my other tires. There was a little hiccup when the tire came in they couldn't find it but they tore the place up looking for it and found it. 25 min later I was out the door with a new tire. Great job!

The last time this Pep Boys location was any good whatsoever was when it had a man who looked to be…read morein his late 40s to early 50s running it. I don't remember his name, but he had blonde hair and he was white, wore glasses and he was very friendly and took care of customer needs. Well, that was about six or so years ago, and this place has completely gone to hell! Pep Boys has always been an iffy type of business but the guy I am talking about here at least seem to try to do the right thing. Ever since he left the management that has run this place has been all but a joke. I don't know where they get their mechanics from, but they must scrape the bottom of the barrel, as I wouldn't so much as have any of them work on a bicycle! Stay away from Pep Boys, you have been warned