Super friendly and had what I needed in a crisis. Would definitely recommend especially when you're…read morein a pinch.

I am a huge fan of the service and selection at this shop. The workers there are helpful,…read moreknowledgeable, and not patronizing--this is what makes me give this place 5 stars. The prices are reasonable and allow me to do my own work for minor projects rather than necessitating a trip across town to the dealership. Thumbs up for Lawrence having this shop in my 'hood.

Alexus was AWESOME! Parker was pretty cool, too! A simple purchase and somewhat challenging…read moreinstallation. All taken care of, ready for my trip tomorrow.

I went in there, looking for a brake shoe retainer clip. The girl behind the counter had no idea…read morewhat I was talking about, and kept asking me for my model of vehicle, which is a 1976 Triump Spitfire 1500. Obviously, I own an antique vehicle. I was looking for a three cent part. This girl had no idea what I was talking about, let alone the issue I was having. she was more concerned whether or not I had cut in line , then the issue at hand. I went down the street, where I should've gone in the first place, and the 20 something kid at that store took me directly to the part I needed, and I was in and out in less than five minutes. The girl behind the counter at O'Reilly clearly did not have the tools in her toolbox to assist me, let alone anyone in the general public, aside from scanning a barcode. I won't be returning.

I scheduled an appt. to have the wiper fluid tank replaced. They were so considerate and of such…read moregreat integrity they decided NOT to do the work since it's in almost irreparable condition. Marcos informed me where the nearest salvage yard is. And I will be driving my car there tomorrow so I can help the world do away with an obsolete motor vehicle. /Sarcasm

Ive heard great things about Slimmers but all I can say is that I left incredibly disappointed…read more I brought my car in to see about getting the AC fixed, they told me I needed a new radiator and AC unit so I listened and paid 2k to fix it. When I got it back I was super happy because it took about 3 weeks and I needed it back. But immediately after I noticed a lot of HUGE issues, car wouldn't accelerate, wouldn't turn off, wouldn't lock or go into park. I had to get it towed in, and they said they'd take a look at it. The receptionist woman was very unfriendly on the phone and in person, which was shocking because most of their other staff seem very polite. When they had it they said they'd fix it in the next week and it took them about 3 more weeks to get it back to me. Then finally I get it back for the second time, and my door dont open from the outside. I emailed them and told them about this issue and I was not rude or anything but I felt like the email I received back was very unfriendly. When I told them about this they told me not to take it to them if I cant trust them with my vehicle, which seems redundant since they are the reason I dont trust them, when I obviously trusted them enough to bring it there and to give them the opportunity to fix whatever mistake was made. I am a young woman and honestly felt a little taken advantage of and or not taken seriously whatsoever. I also received a couple voicemails saying essentially they didn't know what they were doing and they'd never worked on this type of car before (Hyundai Sonata), so Im not sure what "trust" they expect when they treat their costumers like this. They seem to lack a lot of basic costumer service skills and knowledge. They deal with a huge part of peoples lives (their vehicle) and people are bound to be frustrated when stuff is wrong with their car, so if they dont know how to deal with that they just shouldn't.

What happened to excellent customer service?…read more I visited this store and was extremely disappointed by my experience with an employee named James. Upon entering the store, I observed James vaping inside the building. As someone who is highly allergic and sensitive to smoke and airborne irritants, I found this extremely concerning and uncomfortable. When customers enter a business, they should be able to expect a clean, professional environment and employees who are willing to provide respectful and helpful service. Instead, my experience with James was rude, dismissive, and completely lacking in professionalism. I came into the store expecting assistance, not to be exposed to someone vaping indoors and then treated as though helping me was an inconvenience. Thankfully, another employee, Kenneth, was professional, respectful, and willing to assist me with my needs. What happened to taking pride in your job and providing excellent customer service? Employees represent the businesses they work for, and customers remember how they are treated. Based on my experience, James's behavior and lack of professionalism deserve the attention of management. Kenneth deserves recognition for providing the excellent customer service that James failed to provide.

Stopped in today needing help with completely rusted and seized license plate screws on my car…read more George and Thaddeus were incredibly friendly and helpful looking for replacement screws. Fantastic, efficient customer service from both of them - I highly recommend coming back for your auto parts needs.

Jodie is the sweetest, most helpful, angel I have ever encountered. If you come into this AutoZone…read moreand see her know you are in safe hands!

I will never shop autozone ever again. I walk in the store, I'm the only customer, and the manager…read morewith the stupid mustache and his lackey dont even acknowledge me. they are too buy having discussion about how poorly they think if military service members and veterans while discussion the previous customer who had just left the store. So if this is the kind of people who work here. no thanks. I'll take my business elsewhere.

Our car broke down right in front of their store yesterday. They were very helpful in helping us…read morediagnose the problem and getting us what we needed and on our way. They didn't try and oversell us anything and even helped us set up test equipment to make sure we got exactly what we needed. It was pretty hot that afternoon and they even brought us bottled water while we toiled over our repair job. Everyone was very friendly, knowledgeable and eager to help. There are a ton of auto parts stores in Lawrence, and I've done business with several of them over the years. They all seem to be ok, but everyone in my group noticed how the people at this store really went above and beyond.

Took a 3. Both old battery in to exchange so h my warranty it was a $300 battery. Had it…read moredisconnected due to storage if the vehicle and when I went to use it it was dead. They tested it and it was at zero amps. They refused the charge it said they weren't going to give me a warranty on the battery just because I wanted one! (Even tho it came with one) they said hey would charge it and if it was above 12 by Moreno they wouldn't exchange it! So I let them charge it took it back the next day (it had charged) started vehicle once with it and now it's designed again to ,05!!! Zero sense wby they wouldn't exchange it!

My daughter had an issue driving back to Lawrence with her exhaust system. She stopped in and he…read moresaid he could weld the broken part and it would take an hour. He was honest and it WAS done in an hour. I would highly recommend Downtown Muffler. Great Service!!!!!

Had a fairly immediate need right around the holiday time for a broken exhaust pipe that was just…read morebefore my muffler. Needless to say, things were very loud in my truck and it wasn't running properly. And just one phone call I had an appointment the next day and it was fixed very properly. Great customer service. Will definitely go back for car work again.

I had a issue with my vehicle and explain clearly and easily what was wrong. After they…read morereprogrammed it they didn't check to see if that fixed the issue. I complained and they didn't care. I emailed the general manager. He didn't respond. I called up Chevrolet and filed a complaint. After a couple weeks of waiting on the part to show up I called Dale Willys back up to check on the expected delivery date and they informed me that since I filed a complaint they canceled the order. We went a good fit They didn't bother to inform me that this happened Do t waste your time with the service department. They are very sensitive and the "technicians" are not trained. Look at the other reviews and you will see that they are all the same.

From the owner: We are one stop shopping for Parts, Service, Sales, Body & Paint Repairsread more

A simple request: replace the driver-side side mirror that had fallen off…read more 1: wrong part ordered. 2: part for passenger side ordered- wrong fit. 3: right part arrived but it was USED! 4: right part finally arrives. Part not in stock so it resulted in six or seven trips to the store. Way too much incompetence for a simple request.

The best auto parts store. Every time they are extremely helpful and professionalread more

Great people, friendly and helpful. Wide variety of items and able to order even more. Great…read moreprices!

From the owner: Plumbing, Electrical, Gardening, Bolts, Paint, Softener Salt, Auto Batteries, Auto Parts, Filters &…read moreOil, Spark Plugs, Hydraulic Hose & A lot of Misc Supplies