My car had a dead battery and wouldn't start. I had to boost it and drive to auto zone in downtown…read moreSevierville. The people were very helpful and removed the old one and replaced it with a new one. It was priced a little higher but was the best one they had. That meant a better warranty so I don't mind. He did a good job replacing it and I'm very pleased.

I stopped by on a Sunday (10/8/23)evening traveling home, my oil cap was stuck and I needed to add…read moremore before hitting the steep roads. I dropped in to purchase anything that might help but a staff member offered to come out and help me. I actually had supplies with me, but even being a non-paying customer, I was given assistance! Thank you! I hope the gentleman that helped me understands how that simple gesture was so impactful.

In town for a family thing but had to come here because the battery in our car died…read more We tried O'Reily first but they were not helpful and kinda dismissive which was frustrating. They told us we would have to go to a mechanic. Auto Zone was next door so we hopped over and Holy Moly. I wish they had a tip jar because i would put my casino money in there. Drew helped us get everything we needed to replace the battery in the parking lot. please give drew a promotion or a raise or a kiss.

actual retards that don't belong working in auto sales the same goes to the dumbass manager as well…read morego next door much better

Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Local content creator here in Gatlinburg The Gatlinburg Hussey on Facebook YouTube IG and I took my…read morecar here a few months ago for a check up and they were great I wasn't there long either, so consider that too lol

Dave saved the day. We were on vacation and our battery died. We were in and out very quickly.read more

I pulled in after noticing my brakes felt funny. Melody came out and immediately noticed the…read moreproblem (they were visibly stuck). I called a remote mechanic who promised he'd be there in an hour - FOUR HOURS LATER, he called to say he couldn't make it. During that time - even though I wasn't a customer - Tony, Mike, and Jade could NOT have been nicer to me (Melody had gone home!). I eventually had to get my car towed, but I am so grateful for their kindness during a very stressful.time. The next time I need anything auto-related, THIS is where I'm going!!

Can't say enough about the service we received from Ethan at this location. We had been searching…read morefor a particular antifreeze for three days and even though they didn't have it stock, Ethan arranged for it to be delivered from their local warehouse on the same day. That's great customer service and much appreciated from us! I highly recommend this business.

Drove 8 hours on a roadtrip. got a nail in our tire getting off the highway, pulled in to Jim's and…read morethey were so friendly and without them taking care of us we would've been stranded till the next day. We are so grateful for their help. Amazing people.

I am a resident of Kodak and needed work done on my 2006 F-150. Was having torque converter shudder…read moreand needed it replaced. I frequent the convenience center in Kodak and couldn't help but notice a huge sign advertising Jim's Automotive. I called Jim and he stated that he did that type of work (I've always supported local small business) so I booked the job with him. Now please understand that I am ASE CERTIFIED Technician with 40yrs experience. I booked this job with Jim as I am new to the area and do not have a lift available to me to do this job. The work was done on 5-1-26 On 5-26-26 my truck suddenly began to shake at high speeds and shudder at low speeds. This is text book tell tail sign of a torque converter pump fins falling apart. Upon speaking with (what I would imagine) be Jim's service writer it was confirmed to me that they used a remanufactured torque converter. These used parts have a 30% failure rate. From 2017 thru 2022 I was the Mgr of A Oreilly Auto Parts store 5227 in Miami Florida and never recommended any reman part to a professional shop due to their failure rate, this being a starter, alternator, a/c compressor and least off all a torque converter. The difference in price is minimal but the quality is monumental. Shame on me for not seeing any ASE signage and not following what I preach. Only allow fellow ASE Certified technicians work on my vehicles. Jim gave me a total BS story that what I was feeling was a misfire from the motor. He stated the the torque converter showed no sign of failure and would not be honoring the warranty. This is typical shade tree mechanic excuse. Do not recommend this place for any type of serious work. If you need any type of serious work done on your vehicle go to Ricks in downtown Sevierville.

Will never buy anything from advance stores again. Was sold the wrong product. Called the store an…read morespoke to manager. Told him I'm on my way back to store. I know the store closes at 9. Told them please wait was on my way at 8.50 pm. Got to there front door at 9.04. ,manager refused to open door knowing I was coming. An refused to make it right. With employees mopping the floors.there was no reason the manager shouldn't have dealt with me. Where I work we have waited as much as 30 minutes on customers after closing to help them. It's the right thing to do. The so called manager of this store should be replaced with someone who cares about people. This happened at forks of the river store #03640 IN Sevierville, Tennessee. On 7/26/18

From the owner: Your local Advance Auto Parts at 505 Parkway in Sevierville offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Traveling through area when my "ABS" light came on (2007 Dodge 3500). We stopped at this dealer and…read morethey checked out my problem right away at no cost. Advised that issue was something that my dealer back home could take care and also gave me a printout of problem. Don't know of any Dealer that would do that. Outstanding folks at this Dealership!!

Realized pretty quick that the craziness of high demand and low supply / supply chain mess has hit…read morethe personal watercraft industry!!!!! Did my initial research and contacted various dealers in my area and experienced either one of two responses: 1) Putting money down but could be a year and need to be flexible on model 2) Attempting to sell me used (one was actually 40% higher than new or a six year old model w ripped seats for not that much cheaper as new one!) I worked up courage to walk out of the local dealerships and expanded my search to neighboring states and found my new Kawasaki at Mountain Motorsports in Kodak. It was refreshing to find a small town dealer who was more interested in what I wanted vs what they wanted to sell me despite the sellers market. On top of that, they put together a deal within minutes that was very reasonable w no gamesmanship. So ask for John Brady, here is the awesome service he provided: 1) He made sure near closing time that I am aware of all features 2) He made sure ski was hooked up safely for my 4 hour drive home 3) He patiently answered all of my rookie questions as a first time jet ski owner 4) He followed up weekly to check in on how I'm enjoying my jet ski and answer questions

THIEVES that sell you a pre-paid service plan and if you decide you don't want the machine and they…read moredon't have to perform those services, they somehow have the right to keep your money even though they haven't performed the service you paid for. Don't trust them.

When things were looking most grim the find folks at Lamparts were able to take my car from me and…read moreoffer me more than dealerships, online ".com" services would offer, etc. While I did not go and look around much I can tell you that they should most likely have any part imaginable for your vehicle if you need one. These guys don't mess around and get straight to the point. When I stopped by to complete my transaction there was almost no room for small talk. Probably because they were so damn busy! The phone and constant walk in traffic never stopped while I was there! lol Thanks guys for helping a brother out. I appreciate it.

Everything I needed found in one place, folks were extremely knowledgeable and great people.read more