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    Advance Auto Parts

    1.8 (5 reviews)
    Open • 7:00 am - 8:00 pm
    Updated 3 weeks ago

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    Pep Boys

    Pep Boys

    (78 reviews)

    Service was great because I had a difficult issue to diagnose and required two or more visitss - I…read morewould suggest making an appointment during off hours during week -- after lunch but before 4 Pm -- Jacob and Jeremy are both very thorough.

    I would not trust this Pep Boys location with another vehicle…read more I brought my 2020 Toyota 4Runner here for an oil change before a family trip. Within about 49 miles, I got a "LOW OIL PRESSURE" warning. There was a substantial amount of oil under the vehicle, oil on my driveway, and the dipstick appeared dry. Pep Boys' own paperwork later documented "Oil level low" and "Bad o-ring on oil filter housing." Their towing solution failed even though I told them the vehicle was inside a parking garage, so I had to arrange my own AAA tow and spent hours stranded at the VA hospital. I was promised a call the next morning. They never called. I had to keep contacting them myself, and while they had my vehicle for about a week I received almost no proactive updates. I also specifically asked them to save the replaced parts. I never received them, and their paperwork actually says "Customer Requests NOT To Keep Parts," which is the opposite of what I requested. When I picked up the vehicle, I was basically handed my keys. No apology. No meaningful explanation. When I spoke with the manager, Jacob, I was told the O-ring was defective from the manufacturer, that it was not Pep Boys' responsibility, and that I should pursue the manufacturer myself. I even had to ask them to refund the original oil change. By that point, I was so frustrated with the entire process that I did not even want the refund anymore. It had become more about the principle of how the situation was handled than the cost of the oil change. Parts can fail. What made this unacceptable was the lack of communication, lack of accountability, and complete lack of effort to make the situation right. I have photos, videos, towing records, and Pep Boys' own documentation supporting this review. Based on my experience, I would strongly recommend taking your vehicle somewhere else. UPDATE: After I escalated this to Pep Boys corporate, I was contacted within approximately two hours and ultimately received a refund. I appreciate corporate responding quickly and resolving the financial portion of my complaint. Unfortunately, my experience with this specific location has not changed. When I returned to the store, the assistant manager handled the interaction. Jacob was present but never came out to speak with me, apologize, explain what happened, or acknowledge the situation. It took escalating the matter to corporate for this to be addressed.

    Advance Auto Parts - autopartssupplies - Updated October 2026

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