Went in to buy a battery for my friends Honda Pilot and some windshield wipers. The battery was $200 and the wipers , Rain X, bran $70.00 for the set. We asked the clerk to install the battery, they have big signs up saying they offer complimentary battery installation. From the confused look on his face you would think I just asked him to rebuild the motor in the parking lot. When he came outside he looked at it and said he couldn't install it. I said why not and he responded , "policy". I said, then get me some tools and I will do. He comes back with a ratchet and socket. I got the hold down off but it kept slipping off the bolts on the terminals, when I looked at the socket it was a 7/16. Really dude it's a Honda. Foreign car , metric tools. SO I went inside and said, this isn't working I need a ten millimeter socket. You would have thought I was speaking Greek or Klingon from the confused look I got and a response of that doesn't work? He goes off and comes back about five minutes later and says , I have and 11mm. Really? It is a 10 mm nut why the hell would you come back with an 11mm, it won't work. So off he goes again, after about another five minutes his co worker asks if I need help. I'm like , you guys obviously need help because your guy doesn't know foreign cars require metric tools and thinks an 11mm is the same as a 10mm. SO he goes off and they miraculously find the elusive 10mm socket so I could finish installing the battery. What should have taken ten minutes took 30. I really don't blame the kid, he was young, probably 20 or so. I blame the store for not training him. Lesson 1, Japanese Car metric tools. Lesson 2 the sockets are different sizes for a reason. I am still not certain what policy prevented them from changing the battery because the store in Covington had zero problem changing the battery in my Pilot. I guess maybe the intake tube over the battery scared him but it lifts off easy. read more