They stay busy , busy . phone calls customer orders ect . cut them some slack the job is Demanding…read moreto say the least . Now, of course they must start putting more effort into treating customers with respect an i also mean tending to customers product issues , if you have dealt with them and had a bad experience you should get with the supervisor instead of going round and round with the front counter people. Remember there are other after market companies with the same or BETTER prices ..

Certi-Fit is the place to shop if you want exterior OEM parts for your car. They have pretty much…read moreany part your car could need (400 page catalog). They have bumpers, taillights, headlights, grilles, and mirrors. Most of the body shops order from Certi-Fit because they are one of the biggest companies nationally for exterior OEM parts. I recommend them to anyone looking for a new replacement part for their vehicle. The New Orleans location is located in the James Business Park on Airline Hwy.

Yvette, the store manager, was extremely helpful. I thought I needed a new headlight. It turns out,…read morethe bulb was disconnected. She figured this out for me, and I'm very thankful.

I couldn't be more pleased with the quality and speed of service I received this afternoon at #3013…read moreAuto Zone in Kenner. Mr Clinton [I forgot his last name!] checked my battery found that at least one of the cells was dead; showed me the selection of batteries for my vehicle and their warranties & costs; promptly installed it; verified that it was working; checked the alternator, starter and voltage; and recycled my old battery. And I do mean PROMPTLY. Professional and courteous. 5 stars!

Service was great because I had a difficult issue to diagnose and required two or more visitss - I…read morewould suggest making an appointment during off hours during week -- after lunch but before 4 Pm -- Jacob and Jeremy are both very thorough.

I would not trust this Pep Boys location with another vehicle…read more I brought my 2020 Toyota 4Runner here for an oil change before a family trip. Within about 49 miles, I got a "LOW OIL PRESSURE" warning. There was a substantial amount of oil under the vehicle, oil on my driveway, and the dipstick appeared dry. Pep Boys' own paperwork later documented "Oil level low" and "Bad o-ring on oil filter housing." Their towing solution failed even though I told them the vehicle was inside a parking garage, so I had to arrange my own AAA tow and spent hours stranded at the VA hospital. I was promised a call the next morning. They never called. I had to keep contacting them myself, and while they had my vehicle for about a week I received almost no proactive updates. I also specifically asked them to save the replaced parts. I never received them, and their paperwork actually says "Customer Requests NOT To Keep Parts," which is the opposite of what I requested. When I picked up the vehicle, I was basically handed my keys. No apology. No meaningful explanation. When I spoke with the manager, Jacob, I was told the O-ring was defective from the manufacturer, that it was not Pep Boys' responsibility, and that I should pursue the manufacturer myself. I even had to ask them to refund the original oil change. By that point, I was so frustrated with the entire process that I did not even want the refund anymore. It had become more about the principle of how the situation was handled than the cost of the oil change. Parts can fail. What made this unacceptable was the lack of communication, lack of accountability, and complete lack of effort to make the situation right. I have photos, videos, towing records, and Pep Boys' own documentation supporting this review. Based on my experience, I would strongly recommend taking your vehicle somewhere else. UPDATE: After I escalated this to Pep Boys corporate, I was contacted within approximately two hours and ultimately received a refund. I appreciate corporate responding quickly and resolving the financial portion of my complaint. Unfortunately, my experience with this specific location has not changed. When I returned to the store, the assistant manager handled the interaction. Jacob was present but never came out to speak with me, apologize, explain what happened, or acknowledge the situation. It took escalating the matter to corporate for this to be addressed.

My experience here was a great one! I came in ready to hear the typical sales pitch from someone…read morewho doesn't know a thing about trucks. Not my experience at all. Staff was very professional and knowledgeable and I was pleasantly surprised to see the Owners there as well helping anyway they could. They had everything I was looking for except this one part I wanted. They didn't have it in stock but the owners Glenn & Francia stepped up and said they'll get it for me and in a matter of hours I had it. Everything was reasonably priced. Excellent service A++ service. Kudos to the whole Team! Highly recommend

The place is a f*&%ing joke!!!!!!!!!!!!!!!!!!!! Ordered…read moreonline ahead of time. The store was NOT busy at all. I was the only online order and the order was not ready when I got there. The employee could not find the parts I ordered and was moving like friggin molasses. Never said two words to me either even though I asked a few questions, was very polite and even thanked him. I got outside and realized 2 things were missing from my order. I went back in and finally.. HE SPOKE .. "uh.. I only gave you two?" 1) No clue how to do their job 2) No clue where things are kept 3) RUDE! 4) Have lead in their ass 5) Can't count = Go somewhere else. PS - my order was ready at Advance on Loyola but attitude not much better. Auto Zone on Williams is also friggin ridiculous.

I called on the phone and asked for a specific brand of brake pads for my car to ask for pricing…read moreand availability. The ignorant lady who answered the phone told me they carried them. I asked what level they were because they come in basic, middle grade and premium. She said they carry all three and gave me the prices and said that they all come with a lifetime warranty (free replacements). They price was very cheap so I asked her to double check that is the brand and stock number that I was looking for. She rudely said it was. Of course when I got there.... She was quoting me the price for the store brand brake pads and not the brand I called about. They didn't have any of the brand I was looking for in stock and they don't have any warranty from the store. The two men helping me at the store apologized and were helpful in showing me where to find other parts and products I was looking for. This is the reason for 2 starts instead of 1. I guess if you are in the area and need auto supplies this national chain is fine but if you need specific parts make sure that the person you're talking to knows what they are talking about before making the trip to the store or purchasing.

I raved about my experience @ Lakeshore Kenner Oscar Perrin is amazing and has great customer…read moreservice and care!!! Anthony Hall is the most knowledgeable financial expert I have spoke with in years! Great Job !! Highly recommended!

Our salesman Oscar was very knowledgeable and helpful on our new car purchase of a 2026 Jeep…read moreWrangler Sahara. The team here at this Kenner dealership are courtesy and welcoming from the sales and service, manager and financial. AAA+

Great place to find just what you need for your car. Employees are helpful and even walked outside…read moreto install item on my car. Prices were competitive too!

O'Reilly has the best staff compared to their competitors. The staff at most O'Reilly's are…read morefriendly and very helpful. Also, they have a better selection of auto parts then Auto Z, Advance Auto P, or Pep B. Prices are comparable to all of the other auto stores. O'Reilly has great customer service! I would gladly take my business here if I am in need of something auto-related.

My daughter bent her rim and flattened her tire. I contacted Emmet with Hubcap Heaven & Wheels in…read moreregard to getting her rim fixed being that I was out of state and my daughter is in college there. Emmet was incredibly professional in coordinating a fix for her after I gave her his contact information. He went above and beyond the call of duty to address her rim and tire needs. I highly recommend him. Thank you Emmet for the great service that you provided, it was greatly appreciated!

I went to get a new rim for my Mazda at Firestone, and the woman I spoke with there advised me that…read moreHubcap Heaven would be a cheaper alternative. I'm so glad she told me about this place! I had a wonderful customer service experience, and I highly recommend it.