Great selection and fast service. Everything is played out very logically so even if you dont know…read morewhat you are getting you can still get it in about 3 minutes and out the door. Great value and prices my one stop for auto and even mixed mechanic needs in the city

I'd like to thank Chuck for going above and beyond. He helped me buy oil and put it in my car…read more He noticed my tire was not safe and guided me to local Tire Warehouse. I can't say enough about how grateful I feel about the experience. Superior service all the way!!!

I bought my car last November. I had an issue with the engine overheating for some weird reason…read more I was stranded on 91 south and Road side assistance couldn't get to me for 2+ hours and they would only take me to Balise. Balise Mazda said it would be at-least a week before they could even look at it.(they were 10 miles away from me). Autex sent a tow truck to come and get me and the car and tow it back to Keene. Awesome service!!!! Awesome staff

On March 11, 2024, per my mechanic, Coleman's Automotive, I took my vehicle to Autex Inc. to be…read moreserviced because they determined that the SAS module needed repair which could only be done by a dealership. Tony Sherman, Autex Inc. Service Advisor, arranged for my vehicle to be serviced by Autex, Inc. Master Technician, Jeff Lynch. The technician determined that the SAS module circuit board was shorted out due to water damage and needed to be replaced. It was also determined that the Parking Brake Module was salvageable and did not need replacing. I was told that this water damage was caused by the driver spilling liquids into the center console. I told the staff to go ahead with the necessary repairs. Five months later, on August 5th, I took my vehicle back to my mechanic, Coleman's Automotive, to diagnose codes. Again, they recommended I take the vehicle to the dealership because the codes were associated with the SAS module. On August 9th, I took my vehicle to be serviced by Autex, Inc. Again, I spoke to Tony Sherman and he had their technician diagnose the codes. It was determined that the SAS module needed to be replaced because the circuit board was shorted out due to water damage. Again, I was blamed for causing the damage and dismissed by the service staff with a, "Ah we see this all the time - even 1 cup of coke can cause this damage." I then spoke directly to the technician and insisted he investigate a possible leak from rain water. He said, "well if you want me to spend time looking for a leak that's up to you." I said that I would take it back to my mechanic to investigate the leak since their hourly rates are much more reasonable than Autex, Inc. On August 28, 2024, I took my vehicle to Coleman's Automotive to investigate a leak. They found the sunroof drain liner was broken and rain water was getting into the vehicle damaging the modules. Therefore, the corrosion was not caused by driver error but by rain water leaking into the vehicle. My mechanic made the necessary repairs to the leak. Beginning 8-28-2024 until today, I have been drying out the vehicle with fans, dehumidifiers and damp rid containers. Due to Autex, Inc. service staff's incompetence and misdiagnosis my vehicle is inoperable and in need of both the SAS and Parking Brake modules to be replaced.

Purchased a battery here that proved to be ineffective. After a horrible experience trying to…read morereturn it at my nearest Autozone in Watertown, MA and was treated rudely by the young staff members, I brought it back to the Keene store on a weekend visit home. The staff in Keene was extrememly helpful. They tested the battery and agreed it was weak when put under a "load". The exact reason it wasn't starting my car. They refunded the money in cash (I had to buy a second battery after the Watertown idiots wouldn't exchange it). There are a lot of autoparts stores in Keene, but I strongly suggest this one for their excellent customer service.

A kid that helped me pick out and put new wipers on my car was incredibly helpful! I was saying all…read morethe things i needed to fix on my car and the expensive estimate that i had got, and he reccomended a great honest repair shop. He ended up saving me a ton of money! Thank you again

Made an appointment that was 3 weeks out for a recall and the check was engine light on due to the…read morepurge valve and canister). I already had the code read and spoke with them when I made the appointment about replacing them. I went to pick up my car when it was ready after 5 and a half hours only to be charged 120 dollars (an hour of labor) for them to read the code and tell me exactly what I already knew was wrong. A waste of an entries day and 120 dollars. The customer service is garbage and they are crooks.

I have to concur with Victoria D. Frustration and the…read morerunaround is what I have been given by the service department. What I was led to believe was to be an hour or 2 to fix ended up being a 9 hour wait at the shop for me and my dog. The issue still was not resolved. With my permission the mechanic took the car for the weekend to "regenerate". Returned to me with an empty tank of gas and uncleaned. Now 3 months later it needs to go back for the same problem.

I bought a used Subaru Outback one year ago and was assured that all was good with the car. Six…read moremonths later, I had to get a new oil pan, struts and brake pads. Then I discovered that the attachment for the roofbar was nofunctional. When I got it inspected, it barely passed due to rust on the frame in spite of it having an undercoat and weekly washes throughout the winter. This dealership is not to be trusted.

I recently went to Subaru Keane because my car slipped into a drain and stitch, and I wanted them…read moreto check it for damage. I suspected that the wiper fluid reservoir had been cracked or punctured because when I went to fill the tank with gas, there was a large pool of blue fluid growing by my front left tire. I thought I had been clear that I was checking for damage specifically related to my accident. An appraiser from GEICO was going to meet them to look at my car. They sent me a list of things, including my front brakes that needed to be fixed, and I assumed that that had to do with damage from my accident since I had just had my rear brakes replaced and my front brakes brushed And cleaned. They apparently were going to do that again maybe everything got dirty from being in the ditch, but they're telling me that this had nothing to do with the damage from the accident. So I wound up with a huge bill and my insurance isn't gonna cover any of it. I'm disappointed. I found the service to be unclear and I'm not sure why my front brakes need to be cleaned again after I just did that about two weeks ago. They also did not replace my reservoir tank and they are assuring me. It is not cracked. I'm not a mechanic, but I am concerned because I watched a puddle grow, and it was bright blue which to me says wiper fluid. I may not return to them again for service. They've always been polite. No disrespect to the workers at Subaru, but I felt I was pretty clear about my reason and my intention for visiting Subaru and a text with a bunch of videos that I don't have time to watch with a long list of repairs did not give me the answers I needed. I'm marking them down not because their work is bad but because when I had an accident and I went to them, they were very unclear with me. And I feel like it got spun back on me because they had sent me video footage, which while teaching I didn't really have time to review.

This place, once again, is truly a waste of money. Gets your car fairly clean, but soap and water…read moreremain all over the vehicle on exit. If you don't want to get out and dry your car off totally with a large towel, don't go here. The vacuums don't have any suction either. Just wasted another $2 on vacuum that doesn't suck up anything.

Service is good but not top notch.... Leaves lots of of soap and water! Wish it didn't.read more

I had a great experience at Honda Keene buying a Honda Fit. Buying a car is overwhelming but the…read moreprocess was relatively stress-free. I cannot say enough positive things about Larry. He was relaxed and calm and made the idea of buying an out-of-state vehicle (I'm in Massachusetts) seem not as logistically challenging. Larry and his coworker even drove the vehicle all the way to Boston for me. I was able to register the vehicle on my first try yesterday at the RMV. I waited in a huge line in the hot sun and was relieved when I was able to register on the first attempt - thanks to Dan who provided a bunch of paperwork I did not know I needed. Overall, it was a great experience and I recommend trying out this dealership.

Sales department is awesome, service department not so much. Every time I go get something done to…read moremy CRV hybrid they say I need something done to my brakes, last time it was turning my rotors because they were "pitted", and this time it was " your state inspection is going to fail unless you get your brakes greased" I've come to the conclusion that brake work is a easy way for them to make money because it cost them nothing. I think I'll be bringing my car elsewhere for my service needs. I really wanted to like them because the sales dept was so great! UPDATE: you can't make this stuff up, after receiving my engine and cabin filters in the mail, I went to change the engine filter as recommended and one of the bolt on the filter housing cover was broken and the soft engine cover was cracked, this is unacceptable, how does a "certified" mechanic do this and not one replace the part he broke or at least explain and apologize?