I've been to this location a few times in the past year and have never had an issue…read more My best experience was a few days ago with Larry. I knew what ratchet size & extender I was looking for to remove tough bolts around a dead battery; and he suggested something that might be simpler (though I had already tried it-the flat side had the size I needed the extender for). I told him my plan of bringing it in to recycle it & get a new one. He informed me that they could attempt to recharge it first as a free service before spending the money on a new one, which was something new I didn't realize! I returned a short while later to drop off the battery for recharging (positive it wouldn't work, but why not). The other associate working said it would take about an hour, so I told him to just call me when it's done. I never did get a call & lost track of time a bit. When I got back shortly before closing, it turns out they had been very busy, too. (Perhaps the associate didn't hear me or forgot to call?) Nevertheless, Larry brought it right up when he saw me & tested it in front of me to show it wasn't holding a charge. I told him I want the absolute cheapest replacement (it's my dad's old '96 Lincoln that we're trying to sell or trade & will probably be used as scrap metal anyway; but if it's running we get a higher price). He suggested the official cheapest match at $100 (what is in his system-just doing his job). I pointed out that I saw one on their website for about $70. He showed me his system screen that none of the local stores within 45 miles had it in stock because it's being discontinued & they're just trying to get rid of that inventory. Then he suggested a couple of their generic brand on sale; but he couldn't guarantee they would work with my vehicle since their system doesn't list it. We matched a few up to the original battery & found one w/ very similar specs. For the one spec that was different, he checked the system to see what the minimum requirements were for the car, and it did match. Again, he said he couldn't promise it would work, but I could return it if it doesn't. I tried matching some new bolts, too, (and Larry was very kind being that I was dragging into after store closing hours. I really didn't find the bolt types/sizes I was looking for easily. He did suggest one set that I didn't think was a close enough match, but decided to try it anyway. Then even though I already had some, he included the felt rings because it would give me an extra discount. Overall, I spent less than $70 (and did end up returning the bolts the next day, so closer to $60) & the battery worked beautifully! I really appreciated that he took the time to truly help, give suggestions, match up batteries that aren't suggested in the system, and showed patience. I'm so used to doing things myself, that I was even impressed when he carried the new battery out to the car for me (which I knew they would do if I asked, but I wasn't expecting it). Overall, it was one of those great customer service experiences that didn't make the store profit a lot in that time, but it did bring me back to buy other things I needed later, which profits them more in the long run. I wish more people & stores would use this philosophy!

Generally good. Staff were great, though they only had one of an item that I went there for and,…read moreso, I couldn't take advantage of the 2 for 1 sale.

Great service without infringing on your constitutional rights does not require a mask I will be…read moretelling everybody to be buying parts from O'Reilly's

use to love going here. not anymore! needed a heater hose for my truck and the guy behind the…read morecounter had no idea what I was talking about. I even showed him a picture and he said I needed to be more specific because he wasn't a mechanic. I again said, a heater hose for my truck. gave him the make and model and he got really aggressive and said he didn't know what a heater hose was and I needed to be more specific. I again, showed him a picture and after another 10 min of back and forth he went to the back and came back and slammed it down. I told him that's a heater hose that's what I needed. he then said again how I need to be more specific because there are a lot of hoses in a truck. Is there another name for it because when I googled the part online it said Heater Hose

I've been to a few Autozone locations and this one is my favorite. I have always found the staff to…read morebe very helpful and friendly. They greet you right away and make auto parts/supplies buying easy. The store is clean and well stocked. I have also found they are adequately staffed with knowledgeable people. I needed a new battery and called ahead to make sure they had what I needed since I have a HEMI. From the phone call through the purchase, I had a great customer experience. I asked them to install the battery for me and that is when the great customer experience changed to exceptional. Cooper was the person who installed the battery and I must say...the kid deserves a medal! The minute I popped the hood...the skies opened up and poured buckets...drenching him completely... Not once did he get impatient or rush. He remained calm and focused. He did a great job! He even checked everything twice. Super happy!

Joe is one of the managers. Young guy who helped me out. They didn't have everything, but they…read morearranged for me to pick up the one thing I was misding, from another store nearby. Everything was done quickly, efficiently and appreciated Joe's help.

This O'Reilly Auto Parts store is amazing because of the customer service of Elijah who installed…read moremy front headlight on my truck and helped and recommended another item I needed. I'm coming to this store for my auto needs and I never say that!

I'm very sure I've been here a few times but I came here to grab a funnel to work on my car on an…read moreeasy project on my transmission. Store was very quiet and empty. The staff member was friendly and helpful, easy to navigate the aisle that are well organized to find what you're looking for. Prices aren't too bad. Overall, Casual experience.

First time coming to this location, came here because I needed stuff to clean my car. Store is…read moremoderate size, it's got a fair variety of everything for most of your car needs. Thankfully there was a special going on. Prices are average, the sole employee working there is definitely great at multitasking. Average location to check out.

On January 21, 2022 at around 7:30 pm, I made a purchase at the Essington Road location for a pair…read moreof wiper blades that cost me roughly $40. I was told at the time of my purchase that the blades had a 1 year warranty on replacement should they become defective. Last evening (2/9/22) around 5:30 pm, I went back to the location on Essington Road in an attempt to get those wipers replaced because they were streaking the windshield. I was assisted by an employee named Abraham. When I made my initial purchase, I gave the person at the time my phone number, completed my transaction and was assisted by another young man with getting the wipers placed on the car. Last night when I went in, I did not have my receipt in hand but I gave Abraham my phone number to look up the transaction, and he told me that I hadn't made a purchase since 2019. I told him that was incorrect and I gave a description of the young man who helped me when I bought them and he told me there was no one that worked there that fit that description and that I must have been at the store in Plainfield because I didn't purchase the blades there. The entire time I was trying to explain to him about my previous visit, he was very sarcastic and he kept speaking over me and he would not allow me to get a word in. He insisted that I was at the wrong store and he absolutely would not stop talking long enough for me to say anything. I attempted to speak with another employee (Hector), who told me he couldn't help me because he was new. The other employee, Ernesto, just stood there not offering to assist and they both (he and Hector) stood back listening while Abraham kept talking over me. I told him that I had no reason to LIE about buying wiper blades (Jesus, they were WIPER BLADES), nor was I trying to get a free pair, but that I was owed a replacement because of the warranty. He said "well, without a receipt I can't help you" and dismissed me. I went to my car, pulled up my banking App, went back into the store and showed Ernesto the transaction on my bank record. Then Abraham walked over to me and said "Let me see"...but even after seeing the transaction he said "I can't go by that" and dismissed me from talking. What was the point of him even looking?! I went all the way home, found the receipt and drove back up to the store. I went over to Abraham and gave him the receipt. I told him that the reason why he didn't see a transaction in his system for me is because the person in January DID NOT do their job and enter my phone number in the system when I made the purchase, even after I gave it to him, because the customer name on the receipt said Michael B. and not mine. So he did the transaction to replace the wipers and gave me a receipt with my name on it (although what he gave me says that it is a CUSTOMER QUOTE and that it is NOT a valid receipt)! He said he needed to keep the other slips that came out because it had Michael's name on it, so I asked for my original receipt back for my record. He then said "I just needed to have the receipt to do this" and I told him that's not the point...it was how he handled me as a PAYING CUSTOMER! He started talking over me again saying he didn't handle me in any kind of way and at that point I was completely done! He was RUDE, he was DISRESPECTFUL and he treated me like I was a LIAR by saying I never made a purchase in that store....but more importantly, he NEVER APOLOGIZED for his behavior even after he had the receipt in his hand! Your slogan says "Service is our best part"....SERIOUSLY?!? Because what I received last night was by far the absolute WORST in customer service! From now on, I will drive to the Plainfield store, or any other store where I can receive the customer service that you all stand by because it is clear that it is not there on Essington Road. I would much rather go out of my way than to come into this location to be treated poorly by a smart mouth kid!    DO BETTER!!!

I've been going here for car parts sense first day they've open the doors. Always have my parts in…read morestock, friendly workers. Even got a discount for being a friendly customer for an expensive car part! I recommend going here for your regular car needs.

I flew out to Chicago to help my mom, who lives in Romeoville with a few things and on the day I…read morewas flying back, I noticed the condition of her windshield wipers. I had no idea how to change these, but knew I could not leave her car in this condition. I went to Autozone to buy the replacement and was helped by Collin. Collin was very helpful and offered me 3 types of wipers ranging from 20-70 dollars. He could of sold me the most expensive and I would of bought them, but when he knew I was unsure he asked me how much driving my mom does and suggested the middle range one (36 bucks each). I asked him if they were easy to put on and he said yes, but he offered to do it for me. He took off the old ones and put the new ones on and said if you mom needs anything tell her to come here and we will help her out. If its something easy that we can do, we will. On a side note, I have no idea how my mom was driving with wipers in this condition!!! Very appreciative! Thank you again.

John at affordable auto parts was very friendly informative and helpful. Great experience!read more

From the owner: A-Affordable Auto Parts provides used auto parts, used auto part locating services, used engines,…read moreused transmissions, and used vehicle purchases to the Chicagoland area.

Brian was very helpful. His store did not have the part I was looking for, however, he did give me…read morethe name, phone number and address of another auto parts store that did have the part I needed.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and…read moregot me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you

My sales and pricing experience with D'Arcy Hyundai in Joliet was good, but unfortunately, the…read moreafter-sales experience was extremely disappointing. At the time of purchase, the Certified Pre-Owned vehicle was missing an accessory part that I was told would be sent to me afterward. That never happened. I also raised a concern at the time of sale about a headlight that was experiencing significant fogging/condensation and was told that the issue would be covered under warranty. When I later attempted to have it addressed, that turned out not to be the case as it had been represented to me. What was most frustrating was the lack of communication and follow-through. I contacted the dealership and left messages on three separate occasions without receiving a response. On my fourth attempt, I finally reached someone who said they would look into both issues. Several weeks later, I still had not received any follow-up or resolution. Based on my experience, D'Arcy Hyundai may be worth considering if you are getting a good deal and driving off the lot with a vehicle that needs absolutely nothing further. However, I would only recommend purchasing here if you have another Hyundai dealership nearby that you are comfortable relying on for future service and warranty matters, and if you are not expecting D'Arcy to follow through on outstanding items once the sale is complete. The purchase itself went smoothly. Unfortunately, the support after the sale did not come close to matching it.