Generally good. Staff were great, though they only had one of an item that I went there for and, so, I couldn't take advantage of the 2 for 1 sale. read more

I was at the Plainfield rd Joliet, IL location this morning. I was greeted by one of the managers. His name was Alexis, and I cannot say enough about this young man! He was kind, he was patient, he was knowledgeable and found me the best deal for the parts that I needed and explained thoroughly why it was a better deal, which I deeply appreciated! Then he came out to my car with me and showed me how to do some thing that I needed to get done and actually did the work while explaining it! The world could use more people like Alexis and I will be forever grateful for his competence! Thank you so much, Alexis! read more

Every dumb question a person can ask for help with, they have gently and patiently answered. They have helped me look at my car with little things and saved me some cash by doing so read more

A very clean, very orderly, well stocked store. The products on the shelves were neat and orderly, which shows attention to detail that is often overlooked in most stores. The staff was very helpful with finding what I was looking for and very polite. Kudos to David and the manager, Brittany for being knowledgeable about their store and products. I'm in need of more products and look forward to my next visit there. It was not my usual store but very glad that I stopped in while I was in the area. read more

My battery went out a little under 2 years. It's covered so I thought. My car was stalled down the road so I had to purchase a new battery before I could exchange the old one. They told me if I brought back the old one it wouldn't be a problem. A mix up occurred and the new one was purchased under a different number than the original battery. They told me because of this the old battery was no longer covered and I was out of the warranty even though I followed specific instructions. The manager Natalie stepped in to help. I was explaining the situation and asked if we could simply refund the new battery and just apply the warranty. She became extremely passive aggressive and was so rude to the point that I asked for corporate. In the end she refunded the money back to my husbands card (the card used 2 years ago to purchase the old dead battery) that is no longer valid. I was so terrified and frightened that she might assault me I didn't want to go back in and tell her we are now out of $180 so I decided to call Corporate. I hope someone reading this has a sit down with her because I felt assaulted simply over asking for assistance with customer service and I was visiting the store with my two small children, 7 & 3. Imagine the chaos unfolding. Avoid this location at all costs. read more

I've been to this location a few times in the past year and have never had an issue. My best experience was a few days ago with Larry. I knew what ratchet size & extender I was looking for to remove tough bolts around a dead battery; and he suggested something that might be simpler (though I had already tried it-the flat side had the size I needed the extender for). I told him my plan of bringing it in to recycle it & get a new one. He informed me that they could attempt to recharge it first as a free service before spending the money on a new one, which was something new I didn't realize! I returned a short while later to drop off the battery for recharging (positive it wouldn't work, but why not). The other associate working said it would take about an hour, so I told him to just call me when it's done. I never did get a call & lost track of time a bit. When I got back shortly before closing, it turns out they had been very busy, too. (Perhaps the associate didn't hear me or forgot to call?) Nevertheless, Larry brought it right up when he saw me & tested it in front of me to show it wasn't holding a charge. I told him I want the absolute cheapest replacement (it's my dad's old '96 Lincoln that we're trying to sell or trade & will probably be used as scrap metal anyway; but if it's running we get a higher price). He suggested the official cheapest match at $100 (what is in his system-just doing his job). I pointed out that I saw one on their website for about $70. He showed me his system screen that none of the local stores within 45 miles had it in stock because it's being discontinued & they're just trying to get rid of that inventory. Then he suggested a couple of their generic brand on sale; but he couldn't guarantee they would work with my vehicle since their system doesn't list it. We matched a few up to the original battery & found one w/ very similar specs. For the one spec that was different, he checked the system to see what the minimum requirements were for the car, and it did match. Again, he said he couldn't promise it would work, but I could return it if it doesn't. I tried matching some new bolts, too, (and Larry was very kind being that I was dragging into after store closing hours. I really didn't find the bolt types/sizes I was looking for easily. He did suggest one set that I didn't think was a close enough match, but decided to try it anyway. Then even though I already had some, he included the felt rings because it would give me an extra discount. Overall, I spent less than $70 (and did end up returning the bolts the next day, so closer to $60) & the battery worked beautifully! I really appreciated that he took the time to truly help, give suggestions, match up batteries that aren't suggested in the system, and showed patience. I'm so used to doing things myself, that I was even impressed when he carried the new battery out to the car for me (which I knew they would do if I asked, but I wasn't expecting it). Overall, it was one of those great customer service experiences that didn't make the store profit a lot in that time, but it did bring me back to buy other things I needed later, which profits them more in the long run. I wish more people & stores would use this philosophy! read more

The battery I bought in 2016 just crapped out on me. So what did I do? After getting a jump, I drove over with my receipt and 36 month warranty, and Brad quickly changed it out for a new one, easy as pie. So friendly and courteous, way to honor the warranty no questions asked. read more

Came here for supplies to do an oil change with my husband. Got our stuff, made out way to the register. Younger guy was ringing us out, asked us two questions in regards to last air filter change and something else. Either way, husband told them no for the air filter and he and the other worker literally scoffed in our faces and immediately talked down like we were dumb or know nothing about servicing cars. After the second question and a second no they stopped asking questions and let us proceed with the transaction. Now I could see that they would get people all the time who may not know a lot, if anything, about cars. But that doesn't give them a right to instantly scoff like we are ignorant about cars and laugh in our faces. My husband is a lead tech at an auto shop. I'm pretty confident he knows what the heck he's doing. But hey, a-hole employees knows best! The AutoZone on Weber has 10 times more manners than these jokes. read more

I used to come in here near everyday knew everyone on a first name basis but since I had moved it's a completely different crew working here and they should stop trying to give repair advice to people because they are parts salesman not mechanics. I went in for brake lines and a brake hose and for some reason the new management won't let you by the brake lines by yourself anymore for fear of you stealing I guess? I know exactly what I'm looking for but I have a guy standing next to me making 100 suggestions and making it hard for me to find a small line with a large fitting on one end and a smaller fitting on the other and a union to join the two lines I'm getting. Well he made me super uncomfortable and hard to find what I was looking for and even asked me if the rubber line I was going to use as a brake line would be like a fuel line with hose clamp on it??? Lol I wanted the factory brake hose replacement, he would not stop bombarding me with questions like that instead of helping me find the right thread size fitting I was looking for I don't know why they don't have a thread pitch chart in that store but they need one. Anyways I've spent tens of thousands of dollars at that store and I'll do everything in my power to not go back because it's a very weird vibe in their between the high school kids and the old guy telling you how great his v6 f150 is from Georgia (no rust)lol these are truly inept people who need to stop trying to give advice I almost want to leave my name and number so they can see how much I've actually bought there as I used to wrench out of my parents garage but have since moved. Shout out to Amado though he's still the best! I wish he was there to control the situation but he wasn't. read more

Went two weeks ago to get an air filter for my son's car. Paid for the part and they said it could be in that night or next day. Ordered on a Saturday, called Monday and the manager said he reordered part, should be in today. That is now 10 days ago! They have my money, no follow up, no apology! Yet, even worse, called their Regional office to follow up 6 days ago. Never even got a follow up call! How can you hold a store accountable when their bosses can't pick up the phone. I am a District Manager for the number one "customer service" company in my industry. If I did such a thing, not sure I would be employed! You can't even call their corporate office! Way to go Autozone! Plan to take them to small claims court. Then they have to explain themselves in a public forum! Buyer beware. read more