I went in and asked if they had a "Front wheel bearing press" I could rent. "Oh yes, absolutely!" (That was the first lie I was told).
It was $129 to rent...no worries you get the money back when you bring it back. However, the clerk said "You have to bring it back to this store to get your money back." (That was the second lie I was told.)
I got home with the rented kit and it was a "Front End" kit ...used for ball joints. I called them and said, "You didn't give me the right kit. The one you gave me is not for wheel bearings." "Oh, well what I gave you will "work on anything related to the front end. " (Third lie I was told). NO IT WILL NOT. Then why did you tell me the one that I gave you $129 was a wheel bearing press!!?
My friend BD was coming through Jefferson and I asked him to go in and ask to rent a wheel bearing press. He went in and asked to rent one. They tried to rent him a front end kit, as well.
No one said, "Im sorry for the inconvenience." No one acknowledged they had lie about having to return it to a particular store. No one acknowledged that they had no clue what they were talking about.
Guess what? Im never going back. Incompetence and dishonesty does not equal a good business model. read more