Slightly peeved- My…read morecar lost power merely twenty feet across the street from this location but the staff refused to help me out since my car was across the street and not in their lot. I understand the policy, but you could literally see my abandoned vehicle from the counter of the Autozone. When I finally got my sister (kids in tow) to help me jump start my car (with her minivan) and get it to Autozone, I asked for the battery to be tested. The guy didn't remember me from an hour earlier when I had asked for help and didn't understand what I needed. Finally, he checked the battery (had only 6-volts) and told me that he'd bet that both the alternator and battery needed to be replaced. He should avoid casinos.

I cannot say enough good things about this particular Auto Zone. I went in on a Sunday afternoon,…read moreand it was a hotbed of activity. I had barely walked through the front door before I was greeted by Candiss and asked if I needed help with anything. Not only did she help me find the headlight that I needed, she also replaced it. Let me tell you, that light is a pain in the ass to reach, and she did it all without complaint. She was kind, knowledgeable, and I felt very well taken care of during the whole visit. Thanks so much!

I needed a new battery and help with installation. Other auto stores I called seemed hesitant to…read morehelp with installation, but not O'Reilly. Cristian was very helpful and switched out my new battery without complaint. Much appreciated!

If I could have given 0 stars, then I would have. I went in on Sunday, had them run a check engine…read morediagnosis, and the employee (with a lot of hesitation) try to sell me spark wires and an ignition coil. I don't have an ignition coil on my car. I bought the wires, changed them, came back to have another diagnosis. A different employee helped me, and this time I asked him for a rotor and distributor cap. He quoted me around $270. I held back my laughter, and asked if they had anything else at maybe a different location. He suddenly found something for 90, but couldn't get it in until Tuesday. I went home, logged on to Amazon, found the two parts I need, and it will be at my home today (Tuesday); I paid less than $25 for Bosch parts, which is a brand I trust. All-in-all, I recommend going to the auto zone in Cheviot if you need helpful advice, and Amazon for the parts you need.

I still can't believe this place! I didn't get the guys name but he was an angel or something. I…read morehaven't seen customer service like this in a very long time. my family has some small businesses and they are known for customer service, and new E.R.A Elite roadside service has matched it and maybe surpassed it. I still can't believe that they fixed my tire which I've had problems before and they fixed it even before they touched it,he knew it was gonna be not a regular fix. came to some bumps during it and still fixed it. left and went and got the tire for me to fix for me!!!! that's unheard of! I will talk and talk and talk about this company. and I talk a lot. I hope to God this company is blessed 10 fold very quickly. still can't believe had they literally saved my day. I could go on and on. thank you guys! Renee Powell Montgomery ohio

Called New E.R.A. instead of that other company for a flat tire. Service was prompt, professional…read moreand efficient. Patched up my tire and got me back on the road in under 30 minutes from the moment of arrival to job completion. I would HIGHLY recommend them instead of those other guys who will definitely overcharge you.

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

I had a headlight out and I made a 10am appointment to have it fixed. Still sitting here at 12:30…read moreand they haven't looked at the car. The guy said the master mechanic had to put a fuel pump in before looking at my car, he said that would take 4 hours. I think when you have an appointment, that is supposed to be a time set aside for you! That didn't happen in my case, so I won't be back to this auto care business again.

Tommy was personable and they provided quick service. Highly satisfied with the experience!read more

The components sold to my company were not assembled to standard industry practices and failed…read moreafter only a few months. After bringing the problem to the Company Manager, the problem was solved and AMS Construction Parts resolved the problem even after the warranty period had expired. Thank you Matt Haddix. Great leadership!