My smart key needed a battery replaced and the staff member stated that he might break it. After…read moretaking it apart, not removing the small screw that I'd asked about, he indicated that he didn't have the battery. He claimed that the small screw was for holding the motherboard and didn't need removal. He had the keys to my home and handed me back the single key. When I asked about my keys, he took a couple minutes to locate them. Didn't appreciate his sense of humor, nothing funny about getting locked outside in the cold weather. I purchased a battery from Walgreens that didn't appear to work. I noted the polarity when removing the battery. Next day I went to Honda. Honda informed me that the battery had been installed incorrectly. They indicted that the screw should have been removed rather than stripped. Well he did warn me that he might break it. Wish he would have mentioned putting the battery back in the wrong way.

The two guys working there are pretty cool, I mean they can have this kinda let go attitude but…read morethey are into the cars, so you can ask questions about how to do stuff or for just an advice. The store is kinda of small according to my standards. I like the auto stores sized as real grocery stores, where you can walk and walk and enjoy seeing a lot of different stuff. It's inspiring. Also missed the smell of the tires rubber and gasoline I experienced at other stores.

Phil is the best, most knowledgeable auto parts supplier. He…read moretakes a personal interest & with 40 years experience, you can't put a price on that.

Phil is the best!! He really takes care of his customers and goes above and beyond. A neighborhood…read moretreasure!! Thank you Phil

I went into by brake pads and rotor for my car and the customer service rep who help me was Larry…read moreVeach he is very knowledgeable and he help me get a great product and a great price there should be more customer service reps out there just like him he is the best I recommend him to everyone

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I spoke with James Epley, the store manager regarding an issue with my car. He recommended Crest…read moreAutomotive for a second opinion before I buy some product from him! He not only engaged in listening to my dilemma, he pointed me in the direction of another like-minded stand-up business! You don't find that kind of emotional intelligence often so it was definitely necessary to pay it forward with this review! Thanks James for your your time and talent!

The best!!! Awesome staff who hold the door for women and so respectful. Andrew deserves a raise…read more He goes above and beyond. Excellent customer service!!!

Ordered a part online from them yesterday. went to the store and i spoke to Don who said it wasn't…read morein stock but he could get it there by morning. So i went home and returned today. The manager today tells me he returned my money to my card. Why would anyone return someones online order when the part for it is right in front of your face and the order is paid for? I am very upset with the people working there today and they need to do a better job because now i have to wait for the money to get back on my account in which time the product will probably be out of stock again! I am also trying to get my emissions fixed in time and now they have delayed me even longer so if my plates get suspended for this I'm charging them to get it reinstated! I am going elsewhere for my part now forget this store!

I can't sing enough praises for this store especially Chris. I had bought a brake kit and it came…read moredefective, not only did he have it in store within two days but he held it because I hadn't gotten around to installing it. The return process was easy and straightforward with him, while he juggled an entire line of customers that came in (ALL AT ONCE). Replacement kit was installed with no further issues. This store is not nearby or convenient for me, but I'll go back just for that customer service.

Hollywood Auto always takes good care of me. I have an old Toyota Prius. They know what they are…read moredoing! I've been going here for at least 20 years. Thank you Joe and Sam!

Nice folks at Hollywood who answered all my questions. I see why people like them, but I couldn't…read morejustify the cost to myself. Got the work done for ~35% less at another shop.

Very good experience. Great services. Good inventory. They were helpful and adapted to find what…read morewas needed.

Danny, John and Kevin rocked! They worked with my daughter and I to find the best price for parts…read more Better yet, they helped us to make certain we didn't order parts we didn't need. When they couldn't help me with an issue, they referred me to someone who could and did. I would recommend these guys and were delighted at the customer service, and genuineness of the company. Truly recommended them, and I won't hesitate to call O'Hare Auto Recycling again .

My favorite Auto parts store for several years but. Seems…read morethis location is catering to hispanic customers lately. When busy, Older white people are ignored as they chat away in spanish to people just walking in. Or on phone as they deal with spanish people calling store. Tried mentioning to Manager and Corporate but Nothing Changes. Bye Bye O'Reilly's

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Great Murray's location with a huge variety of car things to choose from. They have anything and…read moreeverything you could need for your car -- no matter what model it is. The best thing is that the sales people here are really knowledgeable about their products and are a great help. They also have an auto repair center at this location.

I have only been to Murrays a couple of times...for the record, they have been bought and are now…read morecalled O'Reileys Auto parts. Pretty much the same policy though with parts and replacements from what I was told. Keep the reciept for any issues. I was getting my car washed this time around and I couldnt find rim cleaner (from the brake dust) So I cam in here and the guy was pretty neutral but helpful. Its close to my house....they changed the store around abit inside but I expect it to not have changed as far as service that much. I know alot of my friends have raved about Murrays before.

Very helpful staff looked up stuff and got me I needed right away when I need it. Good to have in…read moreneighborhood

I visited this location on 05/22 after confirming at another AutoZone in Niles that my car battery…read morewas still under warranty. The staff in Niles were incredibly helpful they checked my profile, verified my warranty, and informed me that I could get a replacement battery at no charge. Since I didn't have my car with me at the time and live closer to Jefferson Park, I went there instead. Unfortunately, my experience was drastically different. The employee at this location (wearing gray) was unprofessional and dismissive. He initially claimed he couldn't find me in the system, but when I checked myself, my profile and warranty were clearly there. Still, he insisted I wasn't covered. To make matters worse, he made a completely inappropriate comment suggesting that some people "do this kind of stuff" when their warranty is almost up implying I was trying to scam the system. I was shocked and offended, especially since my car had genuinely failed to start that morning and I needed a jump just to get there. When I stepped out to explain the situation to my uncle, he came in to talk to the employee. At that point, the employee began changing his story and seemed nervous when my uncle mentioned legal consequences for denying a valid warranty claim. I left feeling discriminated against and belittled, especially as a woman just trying to get a legitimate issue resolved. I've never had this kind of experience at AutoZone before, and I hope the company takes steps to ensure all customers are treated with respect and fairness regardless of who they are or which location they visit.