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    Advance Auto Parts

    3.7 (6 reviews)
    Open 7:30 am - 9:00 pm

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    2 months ago

    Marcelo went above and beyond and helped us fix our flat tire! Amazing customer service :)

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    6 months ago

    the employee Sam was very nice and helped me with everything I needed it was great service I would recommend it to everyone

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    4 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    AutoZone Auto Parts

    AutoZone Auto Parts

    (37 reviews)

    Jefferson Park

    Very helpful staff looked up stuff and got me I needed right away when I need it. Good to have in…read moreneighborhood

    I visited this location on 05/22 after confirming at another AutoZone in Niles that my car battery…read morewas still under warranty. The staff in Niles were incredibly helpful they checked my profile, verified my warranty, and informed me that I could get a replacement battery at no charge. Since I didn't have my car with me at the time and live closer to Jefferson Park, I went there instead. Unfortunately, my experience was drastically different. The employee at this location (wearing gray) was unprofessional and dismissive. He initially claimed he couldn't find me in the system, but when I checked myself, my profile and warranty were clearly there. Still, he insisted I wasn't covered. To make matters worse, he made a completely inappropriate comment suggesting that some people "do this kind of stuff" when their warranty is almost up implying I was trying to scam the system. I was shocked and offended, especially since my car had genuinely failed to start that morning and I needed a jump just to get there. When I stepped out to explain the situation to my uncle, he came in to talk to the employee. At that point, the employee began changing his story and seemed nervous when my uncle mentioned legal consequences for denying a valid warranty claim. I left feeling discriminated against and belittled, especially as a woman just trying to get a legitimate issue resolved. I've never had this kind of experience at AutoZone before, and I hope the company takes steps to ensure all customers are treated with respect and fairness regardless of who they are or which location they visit.

    Advance Auto Parts - autopartssupplies - Updated May 2026

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