DW Auto Service has helped me in every way possible. I came in initially to replace my rear brakes…read more As a first time customer I received a free initial inspection. Which was great!!!! I was able to get in right away with no wait and rear brakes were replaced within an hr and half. In addition, I was previously dealing with issues with my engine as I purchased my car "as is" so when my check engine light came on DW Auto Services was the first place I called. I was told to bring it in and they were able to fix the issue immediately as it was a misfire and was back on the road the same day! With that being said knowing all the trouble I had been having with my car prior to coming to DW Auto Services, Dakota was kind enough to spend over five hours on the phone with my warranty people and was able to get a replacement engine!!!! Overall, this process took no more than a week! From contacting my warranty company to ordering an engine to replacing the engine! I was even offered a loaner vehicle in the meantime while the engine was being replaced which was a huge benefit as if I had to pay for a rental it would have put me in the whole financially . I was able to pick my car up after only three days and If it wasn't for the service of their loaner vehicle I would have been left with no transportation. I highly recommend this business! They care, and recognize everyday hard working people! I value their professionalism, communication and continuous effort to make their customers feel understood and cared for. Out of all the places I have been too in Eau Claire for the past 20 years this business by far is the best!

I had my F-150 repaired by DW Auto and they took care of me and were more responsive than any of…read morethe other shops I went to! The F150 had some damage from hitting a deer & Dakota the owner discovered things in his pre-inspection which other mechanical shops completely missed and we're probably gonna add onto my bill after they had my whole truck taken apart... His honest, integrity, and broad depth of mechanical knowledge, makes doing business with him easy and frictionless. They are fair on prices and a good value. I'll definitely be coming back if I have any other vehicle issues! Oh and the F-150 has been working perfectly for many months after his repairs! Thanks again DW Auto Service!!

Shout out to James who changed my battery and windshield wiper in the bitter cold on 12/23. Stellar…read moreservice!

Crissy provided excellent service in helping replace a blinker light. She helped me find the light…read moreI need and went above and beyond by coming outside to install it. 5/5

We bought a 2024 car with a salvaged title from Jay and are so happy with it. Jay was awesome to…read morework with, had great customer service, and really took care of us. The car was priced really well and we are super happy with it! We had a great experience - thanks Jay!

I recently bought a 2024 Subaru Impreza from Jay at Randy's Auto. Jay was fantastic to work with…read more He gave us a great deal, and was very friendly, easy to talk to, and communicative. He shared with us all the details of the car, the accident it had been in, the work they had done to fix it, and was very transparent with it all. I test-drove the car and didn't notice any issues, so I bought it and I drove it home (2.5hrs away). The next day, we noticed a clunking happening in the right passenger front tire. Every time we turned, the clunking was loud. I thought "uh-oh." The deal was too good to be true, and we got screwed. So I called Jay, because he had given me a short warranty on the vehicle. He recommended I get it checked out at a local auto shop which I did. Turns out the CV Axle Shaft was binding up and causing the clunking. So I called Jay, and he said instead of having the shop fix it (which was going to be pretty expensive), he would send a truck to pick up the car (I live 2.5hrs away), bring the vehicle back to his shop, fix the CV Axle and then deliver the car back to me at no charge to us. I was floored that he would do that. Especially considering it was a salvage car, and he didn't really have any responsibility to do that. Jay really demonstrated a tremendous amount of integrity, and was very communicative the entire time, he sent pictures of when it was picked up, pictures of it in the shop getting fixed, and when it was all done. He was proactive in communicating with us, I didn't have to badger or bother him for updates. It was really quite amazing. The car was delivered back, the problem was resolved, and he didn't ask for anything additional from us. I have to say, I'm very impressed. Jay demonstrated a level of integrity and professionalism and just all around nice-ness and good-human-ness that was refreshing and appreciative. I highly recommend him and Randy's auto for purchasing vehicles. You never know what you're going to get out there, and Jay and his team were top notch.

Kevin was so pleasant and got everything taken care of for my car windshield-I would highly…read morerecommend and I had several businesses closer I could have used.

Excellent customer service. Excellent work. Highly recommend Auto Vision Center of Eau Claire!read more

This guy knows what he's do'n. Look no further. He burned the midnight oil to get my van back on…read morethe road when all the other shops were booked up

Without a doubt the single worst customer experience I have ever encountered. I called to have it…read morebrought in Wednesday, they tell me bring it in. I get there no one is even in the building. I holler trying to find someone for 10 solid minutes. Finally someone shows up. They make no apologies or give any explanation as to why no one was there. They have me fill out my own appointment for them because they NEVER got my information when I first called them and didn't even ask what was going on with my car. Despite all that I leave my car with them (poor decision by me). They tell me a day and they'll call me. Thursday goes by without a peep from them. I call them Friday around 1pm I'm immediately met with hostility told I should just be patient give them until the end of the day. I call again at 4 and it's evident they haven't so much as moved my car into the shop to look at it. I'm told they'll get to work on it right away give them 20 minutes and they'll call me back. After an hour I called them back. Once again they are rude and short tempered and give me NO information on what's happening with my car but say they'll know something soon. I specifically ask, will you know something by 6 come close because I need to know something or take it elsewhere. They tell me by 6 guaranteed. Of course that was a lie. 6 rolls around they don't call me. I call them, no answer and their voicemail is full so I can't even leave a message (very professional). I proceed to call several more times to no avail. I drive over there, shops closed doors are locked no one is there. I bang on the door and their neighbors come over and tell me to try the other door because he sees their cars and thinks they are there. I bang on the next door nothing. I see my car on the lot untouched just as I left it THREE DAYS AGO. I grab my spare key and take the car back because one more second of it in the hands of a group so incompetent was a scary thought for me. Only after I pick up my car do they call me back. I'm busy at the time and don't see the call. They don't leave a voicemail because of course not these people don't talk to you. I call them back they finally pick up. I tell them I'm done with them I don't trust them. They patronize me and sarcastically try explaining why they have done nothing with my car. Politely I tell them to save their breath our business is concluded. The guy goes and I quote : "Fine no sweat off my balls." And hangs up on me. They were rude, unprofessional, they lied to me, ignored my phone calls, copped an attitude anytime I called them trying to get an update on my car and generally stonewalled me. I suspect the delay had to due with the fact they charge 35 dollars a day to let it sit there. NEVER EVER EVER would I recommend this place to anyone. AVOID AT ALL COSTS. These people are toxic, incompetent, LIARS.

We had Trubilt Collison Center repair a few of our vehicles and every single time they go above and…read morebeyond. They communicate every step of the way. The second you walk in the door to give your keys to James or Tammy you immediately feel like part of the family and know that going forward they will treat your vehicle like their own. There's only one obvious choice for repairs in the Chippewa Valley and it's Trubilt Collision Center.

I asked them to match my color of my suv a bit closer then what they sprayed on it total wrong…read moreshade. They said it would be under their warranty and it would be covered cool. I get there and because its under warranty they were giving me a loaner of theirs but then they tell me I can't use it for work I couldn't take it out of state and I couldn't put very many miles on it. We'll that's just not going to work for someone like me who on average puts between 400-600 miles on a car per day sometimes more so keep in mind that if you need them to warranty anything dont expect to be able to go to work if you work out of state or need to put miles on a car their loaners are bullshit. I will say they did do a good job with the paint ( other then the color matching) and turn around was in a good timely matter but be sure to cheak and make sure your happy with their results before you leave or find someone else 2 stars for my experience with them for that

Great experience with Regan on a very busy day. He took time to do the research needed for what I…read morewas attempting to do and followed through with exactly what I was looking for. I received professional and concise service, at this business that was above and beyond all that I was expecting. Conrad's is a blue chip business to be sure. I was glad to receive a couple of excellent parts and good service.

I have never went to a salvage yard where I felt the staff was friendly or had people skills. This…read moreplace is a very nice change of pace. Everybody there is friendly, knowledgeable, and helped me get the parts I wanted easily.

I can't speak highly enough of the crew at Youngstedt's Mall Drive location in Eau Claire. My…read morehusband was two hours away from home on his way back from a roadtrip and had car trouble. We are Youngstedt's customers in the Twin Cities, and I was relieved to see a name I could trust. After dropping his car in Eau Claire and getting him home, we got a call promptly the next morning and updates throughout the day as the shop diagnosed the problem. Since we were so far away - they could have taken us for anything - a new transmission, new alternator, you name it. Youngstedt's was honest about the repairs - turns out it was spark plugs and an air filter. Maintenance that was due in 10,000 miles, but advanced because of the weather conditions in a Midwest snowstorm. We were well on our way less than 24 hours after the car trouble, the repairs were quick, honest, and thorough (three test drives and they showed us the parts that were replaced), and they not only earned our business, they earned our trust. If were weren't already, we are now Youngstedt's customers for life.

Went here on a Saturday afternoon and it's great they are open until 5pm unlike most other car…read moreshops. Be warned though. If you don't make your appointment online or over the phone a few days before the weekend, you may be out of luck since they're pretty booked by the weekend. Full synthetic oil change took less than 1 hour and they were flexible with my appt since I called and said I would be an hour late to my appt. Total came to around $70 for a full synthetic oil/filter change but they also have coupons online and in their flyers for $10 off which made this one of the cheapest and quickest places to get a job like that done. The waiting room was comfortable, free wifi, and free drinks (coffee, water, tea) for people to enjoy in there. All in all, a good experience and price that is hard to bear for any of your car needs!