They take forever and never call you. You have to call them almost every hour just to figure out…read morewhen you need to pick up your vehicle. I just picked up my car from them after they had it in shop for three days because it kept dying on me. They said they couldn't find out what was wrong with it and couldn't get it to die on them. So, they gave it back to me. Lo and behold my car dies on the way home from picking it up from them. Now I have to find somewhere else to bring it to so I can just get my car fixed already. Waste of time in my opinion. Yeah, they don't rip you off and they are nice people, but cmon you could at least give people a call.

Salesperson I felt was rude only when she realized she lost me as a customer. Immediately went…read moresilent, no thank you for trying to buy, no attempt to ask why or work it out. I tried to buy a 2025 General 1000 4 Sport, the price was confusingly higher than msrp and understanding why was like pulling teeth. I wanted to buy it, buti didn't want that particular roof, windshield or rear window, so they try and force sale of accessories on a customer that has no interest in those specific parts. I wanted Polaris OE side and rear view mirrors, rock sliders and front and rear bumpers, not the windshield, rear window and roof. Lastly, the vehicle was outside in the elements, poor quality pics showing it covered in snow. I bought one yesterday, from another dealer, configured how I wanted and unit was clean and looked brand new because it was inside in a showroom. This was a significantly below average experience. I definitely won't recommend this place.

I recently bought a rzr for my 11 year old son and come to find out it has some recalls that need…read moreto be taken care of. I tried calling the parts department over ten times, no answer, and you cannot leave a message.(this is all over multiple days). So then I called the sales department. The guy was nice and said he would have the parts department call me, unfortunately after 4 different days of calling and Speaking to the same guy, with the same answer, no word back in over a week, I've lost faith in Marshall powersports. I am planning on buying a 4 seat rzr but it will definitely not be from them!!! Try to call their service department and see for yourself, they will not and do not answer their phones!!!

Ashley, Harper you're one of the main reasons why we/I HATE shopping for cars…read more I submitted an inquiry about your Jeep Wrangler almost 3 days ago, I got an email from Harper- sent her all my information and my trade......silent for days. Ashley text me i did the same, she also went silent. What was the point of you reaching out to me when you fail to deliver. Those two days you ignored me i was shopping somewhere else. Learn about customer service, learn how to kill with conviction, learn how to do your job!

Had my car towed here for warranty work on a Sunday, I understand they wouldn't be open til Monday…read more I get there on Monday at around 8:15am talked to Will. Said it would be looked at in a couple days, which in my terms means two. So I call Tuesday at 4:30p talked to receptionist Matthew, said he would have them call me in the morning. No call Wednesday morning, so I called at 2:10p talked to Nikki, then transferred to service and they said the guy looking at it is at lunch and will call me back. 4:15p I call them and talk to Matthew and now service doesn't want to talk to me. So I ask for a Manager now the manager was awesome, found out that they haven't even touched my car. So how was the mechanic looking at it before lunch. So I believe this manager and everything he said. Today is Thursday just talked to Will, told it it hasn't been touched, can't get parts till next week, and won't be done until next Friday the 18th 2019. I have no money for a rental, they wont loan me a car, I could lose my job. They don't care. Not the same Piles Chevrolet Buick from years earlier when they would do anything and everything to get things done to get you on the road.

Great response time via email. The sales team treated us well and helped us get in a (used) vehicle…read morequickly!

If I could give them 0 stars, I would. If you need your vehicle serviced, DO NOT USE THIS…read moreESTABLISHMENT! We had our Toyota Rav 4 Charcoal Canister replaced 3 times, and the lights on the dashboard are all still on. Now the part is still under warranty (failed after 7 months) as it is a one-year warranty part. Beware of them telling you a part has mileage warranty; they lied and told us we were 624 miles over the warranty. I called the Toyota Experience line, and they said that part is a one-year warranty part mileage does not matter. Guess they think the customer won't check. When that didn't work for them, they said it was our fault for the part failing from overfilling with gas. This is ridiculous! I did my due diligence, and online there are hundreds to thousands of complaints for several Toyota brands, Charcoal Canister Failures, and many complaints list the dealership telling the customer it is their fault for overfilling the fuel tank. There are several other reasons this part can fail, and it really should be a RECALL ON EVERY VEHICLE AFFECTED. I will list the reasons in case this helps someone going through this same problem. Because of its design and the presence of check values that may become fouled with fuel, it is reported to fail frequently. It's located at the bottom of the vehicle, so debris can physically damage it. Also, it can clog with debris. Contamination from Liquid Fuel: fuel enters due to a malfunction in the fuel system. Now they want me to bring it back so they can check if something is wrong with the EVAP system. NO WAY, they should have been looking at that the second time it failed. Now it's the third time, and they want to wash their hands of it. After it failed the third time, they said the spark plugs needed to be replaced, which we did, and 2 weeks later, all the lights on the dashboard were on again, went back in, and then they said it was the Charcoal Canister. I have read the reviews for the sales department of this place also, and many people say don't purchase a car here or service it at Dry Ridge Toyota because they are liars, etc. This was resolved with Toyota Experience, as they were on the conference call. I had set up a time to have it replaced again, per their calling me to arrange a time. My husband went in, and the owner, whom we have never seen, came out of the office and said we are not doing the replacement, it's your fault it failed. SO, THEY LIED TO TOYOTA EXPERIENCE AND US, WASTED OUR TIME OFF WORK TO SCHEDULE. PLEASE READ ALL THEIR REVIEWS BEFORE DOING BUSINESS HERE.

Had a terrible flat tire experience and was stranded on the side of the road. This location had my…read moretire, but I was going to arrive after closing for the repair. They stayed open a changed my tire because Tony said he would not leave me stranded on the side of the road. I can't express how much I appreciated their service!

Got a flat on my 2007 Avalon. Came in for a new set of tires, and got an oil change while there…read more Told them the flat was in the trunk, right on top. Told them to put the spare, which was on the front right, back in the trunk. When the car was ready, I had 4 brand new tires on the car, and they took the flat and put it back beneath the trunk where the spare goes. They replaced the brand new spare. I made them put the spare back on the flat rim. Fast forward, i go to change my oil, and can't get the filter housing off, even broke a Toyota filter wrench, must have 500 lbs of torque. The Dry Ridge store can absolutely not be trusted, don't know if they're idiots, thieves, or both.