Visited O'Reilly's last week to get brake fluid for my truck. The boy who was at the counter--I…read moredont know his name, heavy set, white, had to use his phone to look up the brake fluid after I gave him the make, year, engine, & when l asked how much fluid did it show was needed (so I could get the right sized bottle), he said he didn't know. I bought the smaller container & went out to my truck, grabbed my manual, & popped the hood; the manual provided me nothing as far as which was the reservoir, so I went back inside & asked him if it showed the reservoir & he said no. There was another employee who was finishing w/his customer, Corey, young black man, & I asked him if he had any vehicle experience, & he said he did. He went outside w/me, showed me which reservoir was the brake fluid & helped me get the cap off, he showed me where the lines were for filling on the reservoir. I filled the reservoir & he said he'd throw away the empty container for me & I thanked him. Corey was polite, very helpful, & KNOWLEDGEABLE, unlike his co-worker who did just the minimum to make the sale! So, LADIES, if you ever need someone to help you out, I suggest you ask for Corey, as he demonstrated everything I expect someone working in an autoparts store to know & do! I would have given 5 stars if not for the inexperienced young man l dealtvwith first!

Find somewhere else to shop! I have no clue how Julien, the store manager still has a job. He is…read moreabsolutely unprofessional with his staff. He goes to great lengths to belittle employees and it's absolutely pathetic.

I was very pleased with the timelines and quality of service I received at the Crestview location…read more The suspension work and alignment on my truck was completed and quality-checked all within two hours as promised. Looks and rides awesome.

Highly knowledgeable team with excellent service that was completed ahead of schedule. Definitely…read morerecommend them.

$225 less than competition. Pros good tires for reasonable price. Cons took six hours I was…read morefortunate to have a ride.

Travis, Michael and Jim are the best!! I was traveling home from vacation and the battery light…read morecame on in my Honda Odyssey. I was so lucky to be able to get to this store. These guys were a real blessing to me today. I would strongly recommend going to see them!

I can't thank Shameke Rose enough for helping me get into my new car. He was patient, professional,…read moreand really worked to make sure I left happy. The experience was easy and I'm so thankful. Highly recommend!

Absolutely worst service department on the planet. They will lie about everything from the time you…read morecome in until the time you leave. Most un honest people you will ever meet.

Casey is the man! Every time I go into the store he is always the first to jump up and help. He…read moregoes above and beyond to help with suggestions for seems to know the products very well. Dude deserves a raise

Poor customer service and very rude. Called about having to replace a part and the first gentleman…read morefound what I needed right away. I was a little bummed about having to buy the whole thing because of installation issues but I understand. The 2nd dude when I called to ask if they could have it ready so my mother in law could come pick it up was very short, seemed like I was an inconvenience. He asked questions in a very irritated manner because he was having issues finding the part we just called about while the first guy found no trouble. Needles to say, we won't be going to this store again.

Unfortunate experience…read more Brought my vehicle in for service, and we have extended warranty on it. Was told our vehicle needs 1 engine mount. Thought that was funny, since they are typically replaced in pairs as my vehicle is high mileage. But okay. Factory warranty time is 2.7 for one side. Per the service manager, they charge 1.5 (aka 150%) more than that. Math dictates that to be 4.05. (2.7 x 1.5=4.05 4.05). Okay. Nationally published labor time guide Mitchell Pro Demand calls for 3.2. Which would leave me out of pocket .85. Okay fine. Reasonable. Jeremy and Mike want to charge 5.2 -5.5 hours. Mike wants to charge 5.5 hours. 2.7 for warranty time + 1 hour for his technician finding it on a "free" multi point inspection , so 3.7 x 1.5 =5.55. After I showed up to retrieve my vehicle and I asked him about it, he informs myself and my husband, that the dealership sells TWS warranty, and they do not honor that warranty either because they won't pay the multiplier. Wow. Okay. Industry standard is 40% over warranty, not 150%, but who am I to tell someone how to run their business . Was also told my vehicle needs an idler pulley and belt. We declined the work as they want to charge 2 labor hours ( 1 for idler pulley and 1 for stretch belt) even though the belt needs to come off to replace the idler pulley. Yeah, no thanks. After bringing my car home, looking at the car, the pulley didn't move once or make any noise whatsoever. A really disappointing experience from a really pretty dealership.

ricky was awesome when it came to selling me my trax. He was not pushy, and he made it painlessread more