First let me start with this...I have had several vehicles over the past 15 years--most of which…read morehave been "used" and it is reasonable to expect that wear and tear happens. 10 year old cars are going to have issues. With this in mind, I have tried to be trusting and loyal to a particular, major auto repair shop in the area. I come from a small town--you know who to trust and who will do right by you. Youngstown isn't a "small town," at least not where I come from. It is difficult to know who to trust here. When you own an old vehicle, are on a budget and still realize that there is a need to leave room for car repairs--it means a lot to be able to trust people with your car. When you go to a large, commercial shop hoping that loyalty might mean something and excuse you from being taken advantage of, especially as a female--you hope that you can rely on these men to be straight with you. Not jerk you around because they can and because you have a balance on the charge card you felt blessed to have to cover extraordinary charges that come along with owning an old vehicle. FYI, ladies: Don't trust everywhere you go. These guys at Pep Boys have been kind, understanding, accommodating and empathetic. They haven't neglected to help me and shoot me straight. For that, I am grateful to these guys. I'm done with Midas seriously don't even care about any "warranties" on work I have had there. They have done me wrong too many times and I'm not spending another minute in that disgusting waiting room. Thanks to Adam, Eric and any others at Pep Boys for helping me when I've needed it most. I appreciate you guys.

The management is untruthful. Dont trust them . They will have you fixing things that dont need…read morefixed . And the mechanics do side jobs at store not under company invoices. Pep boys is very overpriced and over rated

Feezles don't provide prices up front, and after you finish pulling parts that overcharge…read moreapproximately 20% less than new. Which considering the work involved to remove your own parts, I feel this is a rip-off. I inquired why, and they stated that because of his employees, which, by the way, didn't help you remove parts.

Everyone is great here but very unorganized. If they would have someone at the door directing…read morepeople to where they need to go and if the people pulling the parts would grab the parts paper instead of walking by the papers looking to see if it's easy or not it would have been a lot better. Parts came in from Fedex and no one even knew that it was there.

Rating you very poorly!! Bought an alternator yesterday and you gave me the wrong one!! Then when I…read moretry to call to get this situation fixed you never answer the phone when you are suppsped to open at 9. Not to mention yesterday it lite took from 10 in the morning to 3:35 in the afternoon to get the part!!

A disabled friend's battery died in her 2007 Saturn Aura, and she can't afford a new one. I went…read morehere and got a nice reconditioned battery for $35 with a 6-month warranty. Very clean place, well organized, polite, and professional.

Good shop, ran into a back order issue. They went out of their way to help out, rare to see…read moreanymore.

DO NOT DEAL WITH THEM! They have horrible online reviews…read more They are hostile to customers, and lie, cheat and steal. I bought muffler tips. They claimed they were "slip-ons", and had a specially designed U-clip to install them. Neither was true. The local custom muffler shop said it would cost $100 to install them. I had to return them at my own expense. The they charged me another $30 for the return. I was out $40 on a $90 purchase. These people are CRIMINALS.

DO NOT BUY FROM THEM EVER…read more Ordered custom painted Corvette engine covers. Their website said 2 to 3 weeks delay. After countless emails and don't call their phone doesn't work, I finally got a response about the order (3 months later), it was never placed but they had my $500. I received one of the items but not the second item and they said the shipped with the first piece but that was a lie. You'll get 4 or 5 different names on emails making it look like they have employees but they don't.

I've been a steady customer of True Tread for 15 years today I went to get the standard 5000 mile…read moretire rotation and spin balance done. Well after getting scolded by a mechanic and told I don't need spin balance and to quote "It's a pain in the ass to do" and "We're short handed". They will no longer see my vehicle or me again. I went in for contracted service and was basically told no and piss off. DONE!

They are efficient, thorough, and do not oversell. In fact, during their overall safety check,…read morethey discovered a bulb out and replaced it free as a courtesy. It is worth the drive from Niles to have my car so well cared for.