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Advance Auto Parts

3.0 (2 reviews)
Open • 9:00 am - 8:00 pm

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Ask the Community - Advance Auto Parts

Junction Auto Parts

Junction Auto Parts

(2 reviews)

I have been looking for a part for my mom's van for 2 weeks. They were able to locate that part,…read morethey were very helpful and professional. I don't get why they have a one star review. I have been to some real unprofessional salvage yards, this is not it.

All the reviews are correct about this place being a sham and shoddy customer service - (If I was…read moreable to give ZERO STARS I would) - Purchased an engine from them on ebay and their freight company lied about me telling them to deliver on a certain date when I specifically called them to tell them I would be out of town until said date and they told me to call them when i got back. WELL... got no help from the wonder seller here at JAP. What I did get was a bunch of BS and JAP told the freight company to send the motor back to them from TX to IL. The seller thought he was going to charge me for the shipping both ways but he was severely mistaken - PAYPAL of course refunded me the funds in full - and the seller was responsible for the shipping to me which was 193.00 and the shipping back to him which who knows what the dollar amount was... IF JAP was so customer service oriented and provided honest reliable parts - then why would the seller not have tried to communicate and see if we could work something out that would have been the least cost to both of us. Instead he accused me of setting an appt up which I wouldn't have done because I had contacted the shipper and told them I would be out of town said days and then failed or ignored my responses and while I waited (an entire day) behind my back the same morning had the shipper return the engine to him. He failed to communicate with me at all telling me what the resolution could or would be - did not even have the courtesy to tell me that he had directed the freight company to return the engine to him... I contacted the freight company and got that information from them.... DUMB MOVE and a COSTLY ONE TOO!!! -- The seller did not even try to work with me or even offer suggestions to get this issue resolved. I offered to go pick up the item from the freight company terminal - they told him it would cost 89.00 to pick up the item - which is a bunch of BS....The seller is obviously not capable of working out issues with customers and did not do his due diligence to have the freight company fix their mistake - I would have even offered out of goodwill to possibly pay half of the pickup costs so the seller wouldn't have to bear the expense of shipping both ways. But instead he chose the sneaky way about it.. ignored the customer... had the heavy engine sent back to him, and in the long run - he ended up with almost 400.00 in extra expenses (shipping, paypal and ebay fees) and had to refund me the 560.00 paid for the ebay auction. Lastly, to continue his shady practices and lies - he leaves a response to my feedback that is backed full of untruths and does show that he is not to be trusted - SO BEWARE purchasing anything from Junction Auto Parts -- IT could cost ya!! - Fortunately for me - I was able to avoid this by proper documentation and calling his lack of customer service to the forefront - I hope this helps further peeps from having to deal with this type of BS and will prevent you from getting bad parts from this bad business....

Advance Auto Parts - autopartssupplies - Updated May 2026

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