Lisa & John were so nice to deal with at napleton loves Park Honda. We spent about two hours at the…read moredealership got a nice test drive got the car We wanted the deal we wanted liked it so much. Our friends Ron and Karyn bought the same day. Thanks Kevin & Thea

If this is my 4th car from This dealer, they must be doing…read moresomething right! Johns Aspru and Chris are Excellent to deal with and fast to get it all done. Everything we talked about over the phone was exactly what I got during the time of delivery of my cars. John and Chris is and will be the only reason I keep going back. I look forward to my next new car purchase, because I already know it will be a painless experience. Thanks again John & Chris!

I'm visiting and my rental car needed a tire repair. This business is higher recommend. My repair…read morewas done timely and professionally. When I asked for my bill I was told their policy is tire repair are no charge. Who does that? I also overheard the service managers advising other people on tire choices. No upsell.

Joshua was very friendly, professional, and informative. The prices were great. I was in and out in…read moreless than an hour

I'm new to Rockford and was hesitant to have to bring my Mercedes to a new dealership but Napleton…read morewas very welcoming. Fast service to help me with a nail in my tire; explained my options and was knowledgeable about what was needed for my Mercedes GLC 300.

why one star, because I can't give zero, and if you will read the text exchange with the Sales…read moreMANAGER below you won't have to wonder why: Text message I had received at 7:35pm, Wednesday, after I had left their location that has operating hours listed on their website, and at the door, open until 8 PM, sender: TIM HAYES - the MANAGER: "For you to keep my staff late for your low ball offer is bullshit I already told you not possible If you can do $3500 total out of pocket I can get the payment to $1147You show up late and ask for a $6k discount Wtf my response: Hi Tim, I am also very disappointed with your text right now. I was in contact with you informing about my availability and even arrived few minutes earlier than initially anticipated. I was always expecting high level or customer service from Mercedes dealer and your "WTF" had complete changed that. I am not sure whom you are to the company believing that your unprofessional and rude texts will win a customer. Although I am grateful that you did show your real nature and we won't have to deal with you anymore . Thank you for your time and good luck with future sales. Best regards TIM HAYES wrote back: I asked my staff on my day off to stay late for you I called you and had everything ready That was not polite and for that reason I am not being polite We have been upfront and honest with you It's clients like you that are ruining our business my response: The explanation of your unprofessional and unclassy behavior I silly. Before leaving my house I had called Louis and asked if he will be waiting for us or we could reschedule, he told me it is OK today and if we won't come today we will loose the discount; thus we came in.Thus we were polite , and before w came we had provided our eta and were willing to come another day if the time was not convenient. Our visit was an invitation to a negotiation and we were willing to do business with you. Your unprofessional behavior closed the deal for us. I am very happy I am not your client and I understand how your tacky behavior ruins your business. Have a good night. " Save yourself a headache and shop somewhere else, after visit at this dealership I had decided to purchase a different luxury car, the after taste remains....

I went to C&S at the recommendation of a friend. I live in another town and needed to do everything…read moreby phone for my mother's car. They were responsive, helpful and were able to complete the service quickly. They were very reasonably priced and very helpful. Thanks, Russ!! Highly recommend!!

I have been a loyal customer for around 30 years, their dad was my original mechanic! The guys have…read morealways been honest and fair with me and I have referred others to them. At times these guys have seen me in a panic, crying and freaking out and they always helped me out. It is nice having someone I can count on for my vehicle needs since the men in my family all live out of town. Keep up the great trustworthy service, I am sure Jr will try his hardest to carry on what you guys have taught him. Thanks for the years of service!

I was going there for some time to get free air in my tires, as it had advertised out front. The…read moreguys would come right out and help me! Very kind. This went on for some time. Recently I went in for air, complaining one tire was consistently reading down on my dashboard. I was concerned! The worker found a nail in it. I was just going to get it fixed then got to thinking these tires are original and have 60,000 miles on them. Maybe I better buy all new tires?! I started talking to the sweet manager and because of their past kindnesses to me, I gave them the sale! They put them right on. I didn't even have an appointment! So far very happy with my new tires, feels like I'm driving on air. I do recommend this place and their workers!!

I went to the location at 3617 W State Street to purchase 2 tires. I was told that they didn't…read morehave the tires needed for my rear, but they had 2 that were cm off and wouldn't affect the ride of my car. Due to time constraint I took the two tires ($498) and ordered the correct ones to be installed upon shipment. But,... Before any of that could happen, I left with two new rear tires and went upon my way. My TPM light was still on, but I figured it would reset soon, then 15m on 90 exprwy my Red Tire Pressure light came on. As I looked for the closest exit, BAM my tire blew. Yes the tire I'd just purchased blew completely off as I was travelling on expressway. I had slowed down luckily, but it could have been a disaster. I called the location and spoke with Clementine. He said I must have done something for the tire to blow. That is unusual. I stated that no I did not hit anything or run over anything and that my light was on right after I left the location. He said I would have to come in to have the car and the tires checked. I did so following day. He showed me my tire and stated that my alignment could have caused it. I stated that was highly unlikely that an alignment would rub a new tire to the point of blowing in 20 min. He stated there was nothing he could do and that he wasn't refunding me. I had initially intended to have the tire replaced, but because of the despicable treatment and the continued accusations that I had been responsible for the tire blowing out. I stated I wasn't comfortable doing business with them and wanted my original tire and spare. He stated he wouldn't do that and I said that the tire has a warranty on it at least for 48hrs, even though I did not purchase the additional warranty. Finally I asked him to call regional manager. He did so. He waited on 4 people after hanging up from the call, and finally came over to state that he would refund me and replace the tires. I do not recommend this location and warn anyone about their practices. I do not believe you get what you pay for. I don't believe my alignment was checked. I don't believe my tire was installed properly. Beware.

I came in with a brake issue within in an hour they called me back let me know the problem said…read morethey could fix it at a reasonable price 2 hours later I had my car back on the road the same day..I will always take my cars there..

Stopped in to ask about a vehicle they had on the lot. Walked into the office and nobody was there…read more Waited for a minute and was met by two very rude men asking what I wanted. One had no shirt on, great impression of your business. I asked a few questions about the vehicle and it was obvious neither of them wanted to help me. Don't waste your time, shop at one of the many other local (and reputable) dealers in the area.

My car broke down, the response time and service was amazing!!! Grateful for the help!!! Thank you…read more I highly recommend their services. Pricing was great, not the arm and leg I thought it would sit. Thanks!!!

Great customer service from Rafael at 23 1/2 He towed my…read morecustom handicap accessible Toyota to the local dealership and then to Mobility Works dealership 75 miles away to service vehicle.Prompt and polite-went out of his way to provide excellent service.Highly recommend. Liz

I called their parts department today and the rudest woman answered and was mad that I even called…read moreto ask a question. I literally asked how much it would cost to get a new key fob for my truck and she was huffing and puffing and groaning like I was just ruining her F'ing day. Then yelled "YOU KnOW THOSE WILL COST YOU $150-200 DOLLARS AND THAT DOESN'T INCLUDE THE PROGRAMMING!" How much is the programming? "I DON'T KNOW THAT'S NOT EVEN THIS DEPARTMENT" I just hung up at this point because that price is an absolute rip off and that woman's attitude confirmed the feeling I always had about this place. They think they are the only Chevy dealer in the world. I will never deal with this dump again for anything.

I bring my GMC's to a Rockford GMC dealer-Bachrodt instead of my local Naperville GMC dealer. As a…read morewhole I don't trust mechanics, but lately I trust dealer mechanics more then some of these other fly by night shops, like Tuffy, Pep Boy, Firestone. Bachrodt is the exception it is worth the drive I received excellent honest care for a transmission replacment, bearing work, brake job and aligment. I went to Bachrodt after my local GMC dealer was constantly rude and acting like they were doing me a favor. Then a Tuffy shop said I needed $900.00 worth of work that I didn't., which Bacrhrodt proved was not necessary../. Yes I am rating these guys high and continuing to drive there from Naperville...Plus they are courteous...