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    Junction Auto Parts

    3.0 (2 reviews)
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    7 years ago

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    Acertus

    Acertus

    (193 reviews)

    This is my 2nd review of our experience dealing with Guardian Auto Transport but I feel it's well…read moredeserved. Most auto transport companies simply function as brokers which is great until something goes wrong and then you are left to deal with the problem on your own - NOT with Guardian Auto Transport! Not only is their customer service excellent but I especially want to acknowledge Andrea who always goes the extra mile to stay in touch with updates all the way until our vehicle is received. A few years ago we had a bad experience with a transport company brokered by Guardian that damaged our car in transit. We received it on a weekend so I assumed that I would have to wait until Monday to hear back from Guardian Auto Transport customer service but to my surprise I not only had follow up calls on Saturday from Andrea but also got a response from a supervisor on Sunday as well. The transport company didn't want to take responsibility for damage done but we had a video prior to our car being unloaded showing the damage & Guardian Auto Transport really went to bat on our behalf & the transporter had to pay for the damage they caused by loading our car improperly. We just had our car shipped from Los Angele to Seattle & it arrived in pristine condition & the driver was a great communicator as well. I thank all who were involved with getting our vehicle to us safely & in a timely manner. As the old saying goes, you get what you pay for & Guardian Auto Transport & their fabulous employees really deliver!!

    I would strongly caution anyone considering this car shipping company Acertus. Communication was…read moreterrible -- we were repeatedly promised by Andrea Mckinley updates and pickup times that never happened, and no one proactively contacted us when plans changed. The company failed to arrive to ship our vehicle as scheduled, which caused significant stress, inconvenience, and unnecessary disruption for our family. Every step of the process seemed to involve another mistake, another excuse, or another broken promise. We spent countless hours trying to get answers and received little accountability in return. What should have been a straightforward transport turned into a complete headache filled with anxiety and disappointment. Reliability and communication are critical when trusting a company with your vehicle, and unfortunately this company failed badly in both areas. Very disappointed with the overall experience and would not recommend using this company.

    Junction Auto Parts - autopartssupplies - Updated May 2026

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