A woman who identified herself as the manager (Julie or Julia) was so absolutely useless. I ordered…read morea SAME DAY delivery on their website, paid the 16.99 delivery fee as well as the cost of the product. Received an email from AUTOZONE saying my order was on its way and I could track it. Tracked it on an app that said AUTOZONE to observe the driver going past my house, and then saw driver updated to package delivered. Repeated messages via the AUTOZONE tracking app to driver were ignored. Called the store where JULIA insisted there was nothing she could do because I had had my package delivered via Door Dash. I most certainly did not utilize Door Dash! I only clicked on the option on AUTOZONE website for same-day delivery. NOTHING ABOUT DOOR DASH. Even the app tracking the driver does not say Door Dash. Julia then ARGUED with me, insisting she could not contact DOOR DASH and that I would have to do it. WTF??? Despite my repeated assertions I have nothing to do with DOOR DASH and that AUTOZONE must have contracted with them to do same day delivery she wouldn't concede the point. Insisting it was ME that must contact them. This was absolutely infuriating, to deal with someone who clearly lacks any kind of critical thinking skills. The "manager" doesn't know how their same day delivery works? That apparently it is handled by DOOR DASH despite not showing up on their WEBSITE as such? Doesn't know how to reach them? Then how did they know to come and get the order to begin with??? What a freaking mess. This "manager" hung up on me. Yeah, I was getting RUDE. Who wouldn't with this nonsense? Called back repeatedly, got another woman, also called Julia (or Julie) who now proceeds to tell me they don't even have SUNDAY delivery. WTH is this? I paid for same day delivery and now this woman is insisting they don't even have it, and acting like she doesn't know what my problem is? And that there is nothing they can do? This was like some kind of freaking nightmare to deal with these two (different?) women! I have always loved this store and the service I have received. Will now go to their competitor down the road. A call to customer service took 45 minutes to (sort-of) straighten out this mess.

Arthur and Zake helped me Today and as always did a great job…read more In the past , Manager Ken and Steve have been great to help and save me lots in mechicanics bills by finding the problem . I'll always go to auto zone advanced auto not even close. Have had issues with service and cheap products

Great family owned parts store! Knowledgeable and helpful in every way! Prices are fair and they…read moretreat you right. Came in looking for some parts for my classic Chevy and they went way beyond helping find the right parts to finish the job.

Amazing family run parts store. They always have what I need(or help me find the part I need) from…read moretubing by the foot, obscure single parts, even had a fuel pump for my mower in stock. It's nice to say "I've got a guy for that"

I had an accident in the middle of a blizzard on the thruway while driving from Fredonia to…read moreConnecticut. I drive a Jeep, so I pulled over managed to find Castilone's service department online. They were so nice. I limped over to their shop and had two blown tie rods. They took me immediately, diagnosed the problem, and had me out the door in two hours flat, including diagnosis and getting parts delivered. They saved my life big time!! Many thanks to them for understanding my problem and for prioritizing my situation as someone far from home.

Horrible service and parts. Been waiting for service on recall been 3 months and keep getting run…read morearound saying they have to order parts. I don't understand why it's so difficult. And when asked service manager laughs.

Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

How many times can you shop at a place, because it's convenient, only to get so frustrated you'll…read moretake the time to write a bad review. 5