Takes way to long waited almost an hour for just help with a loan, might as well go somewhere else…read moreif you are in a rush

This place has smiling employees who smile why they bend you over and…read more.. They wanted huge amounts of personal info, including social security,phone number-which they verify right then, several pages of it before cashing a Western Union money order. And then charged $20 to cash it! A $200 money order! Other places charge $5! Never again!

$10 non customer fee to cash a check. Not going back unless an…read moreemergency. Ample parking, few customers.

Horrible bank . My account was hacked. And after putting a claim in . Mind you after 2 hours that I…read morenotified them . They denied my claim said I was to blame. Gave me the run around only to blame me .

I just found this business and was pleasantly surprised that they had everything l needed to take…read morecare of my bills. Laura was amazing and such a sweet and knowledgeable lady. She answered all my questions and helped me get a prepaid credit card and l even paid my PG&E bill. I definitely love this business and will be returning for all my needs. Thankyou Laura!

Ace sucks for customer service on the phone , I needed a replacement card and they won't answer…read moretheir phones, it's the worse service, I'm moving my money some where else

Never had a issue or problem with this company ... The…read moregirls here are AWESOME , give you all information you need , let you know your repayment date with a follow up call... I appreciate y'all ... Thanks again

This establishment has very unethical workers. If a company wishes to have good customer service to…read morehave more customers, first they must learn how to work with people. My parents have gone twice here and they have been so unprofessional. I went with my mother and when we arrived there was no one there. The workers just said to wait and I gave them a reasonable amount to finish what they were doing, still didn't let us know anything. I asked how long was it going to take the they said oh we are done. Then while one lady attended to my mother another customer came in the young man that was there had no one, but was on the phone and asked the lady to wait. I thought oh looks like work call, well I don't know if it was but he wasn't even in the computer, he was just chatting away about personal stuff and leaning his head on the counter. After about 10min the lady waiting he hangs up and says ok I can help you. Not only that today when my parents returned to pay a loan the door was locked they have it like that for security reasons. However it was during working hours and the young man same one in the phone didn't let them in and just signaled something and my mom didn't understand what was he signaling so they left and came back around 3pm and it was closed. That is soo unprofessional of not communicating with the customer. How about putting a not we are closed due to this or that or something. So unprofessional. I hope this helps and they get people that care for their jobs.

Excellent customer service. It was very fast and convenient to cash my child support check there.read more

How they only have one teller at 2pm on the first Monday of the month?!?! I dont bank here and now…read moreI know why.

They don't answer their phone! Their website is impossible…read moreto make an appointment from!

The customer service is cool, but the tellers don't do nothing but stand around. It's never more…read morethan two tellers so if you have something to do don't go there cause you will be in line for two hours and I seen a roach on the couch

I visited this branch to deposit cash. The ATM outside the branch was out of service, and after…read morewaiting over 10 minutes, the drive-through ATM also showed "OUT OF SERVICE" (1/1). I returned the next day (1/2) to deposit cash again. The ATM inside was extremely slow and outdated, and it miscounted my deposit -- I was short $180. After the first deposit, the ATM was stuck on the "processing" screen for several minutes, clearly indicating a problem. When I tried to make a second deposit, the ATM displayed "cash deposit unavailable."

Terrible customer service. Called to get a price to cash a check and she told me it was posted in…read morethe lobby obviously I am calling because I am not at the location, nor do I plan on going unless it was a price within my expectation. I believe her name was marisol or something but literally the WORST CUSTOMER SERVICE EVER, would rather wait an hour at Walmart then to go to a place that treats customers so poorly.