Let me start out by saying that I rarely take the time to write a review, and when I have they have been 5 stars. That said, my experience was bad enough with De Louice that I felt I HAD to give some disclaimers about this place before other potential customers go based on yelp reviews.
First of all the owner, Adrian, is about as smug and abrasive as they come. Like a quiet combination of Leslie Chow from The Hangover and Kanye West in personality. That's fine, that's not a deal breaker for me, but if you're going to act like the best tailor in Chicago back it up.
I came in to the shop (based on the positive yelp reviews) to get my wedding suit and one of my groomsmen's suits altered. I had a DKNY Suit I got from Macy's that was a nice suit, not italian or custom made or anything but nice. My groomsman had minimal work done to his suit, just some basic pant and jacket alterations. I had virtually the same thing done to my suit except that I had the shoulder padding moving towards my body to enhance shoulder definition. After we spent 30 minutes there getting sized up the owner gave me the total cost, $500. I'm by no means a cheap person and I'm more than willing to pay for quality when it's applicable but I've never heard of getting 2 suits altered for that price. That's robbery in my book. The price of the alterations was identical to the cost of the suits.
Adrian used the same line on me that he used with other customers to sell me a custom suit, "You should just let me make you a custom suit for $500." but I didn't want to have a different suit that the rest of the wedding party. Regardless, I wasn't going to just walk out of there (although I probably should have) after he gave me the $500 quote and decided I'd give him a shot. After almost 2 weeks of not receiving a phone call that he promised me to let me know the suits were ready I called in and found out the suits were ready to be picked up.
I came to pick up the suits with my same groomsman that I originally came with (obviously to see if the alterations were done correctly) Right after we walk in to pick up the suits the owner looks up my name and has difficulty finding them. "No worries, we'll just wait until you get them." When he finally found the suits he didn't know which suit was for me and which belonged to my friend? I mean how ridiculous is that? You are a professional and you know you did additional work to my suit that you didn't do to my friends and you can't figure out the difference. After the owner did decide which suit was mine and which was my friends he still didn't seem confident. So, we then proceed to try on our suits, I look in the mirror fairly happy with the results but there still seemed to be excess padding in the front of my suit and the additional $ I spent on having the shoulder pads moved wasn't really noticeable. I told him, "the suit looks pretty good.' His reply, "it's not perfect but it's a little better." COME ON GUY! I just spent half a G getting these suits altered and instead of just appeasing me you say it's "a little better." Even if you're being honest, I'm getting married in 2 days and you have been working on the suit for 2 weeks, give me something better than "a little better." This guy has no tact act all, I think a littler Customer Service 101 would do him some good
After squaring the tab, which I did pay in full, he said, "next time I'll make you a custom suit for your wedding." Thanks dude, I'll keep that in mind the next time I get married.
In closing, I will say that my suit did look good for my wedding and so did my groomsman's. However, it certainly wasn't $500 good and I would be much more likely to head to just about any other tailor in the future other than this guy. If money is no object, and you don't mind getting treated like you have a severe learning disability while you're there, I strongly recommend this tailor for someone like you. read more