Customer service is not available at this office. Every patient is shoved away to log in at a…read morekiosk. Then, patient names are called from various parts of the room which is quite difficult for people with hearing issues. Patients walk to one station and are served for a minute or two before being directed to go back to the waiting area and wait some more. Nearly all patients are elderly and walking to the station takes longer than the duration of the eye check, pressure check, dilation, or whatever unique procedure is done at each interval. The patient I transported was called 5 times from 4 different stations and she can barely walk. There is no offer of a wheelchair. This is factory medical care at its worst. They might have good outcomes, but it is a tragedy that they can't muster up some kindhearted customer care!!!

Watch it: All cataract surgery options offer a basic package that is fully covered by…read moreMedicare/Medicaid and uses the much safer and modern laser system to do the surgery. Specialty's same package doesn't provide the laser. They insist that the surgery be done with old-fashioned, nearly obsolete way using a SCALPEL. This is a franchise-wide practice, and really forces one to have to consider the much more expensive packages instead. This was my experience in the Jackson office, so be wary of all Specialty Eye Care locations.

6 months ago I nervously entered the building to receive LASIK. I had observed a patient enter the…read moreoperating room right before me and I was able to see part of the surgery on the screen. The doctor who took me in was so calm, pleasant, and gentle that I felt so calm going into the operating room. He talked to me the entire time and spoke about things he was doing. The surgery happened so quickly and I was out the door in about 30 minutes. The pressure on the eye was interesting but I felt absolutely no pain. All the side effects they said I would notice did occur and I felt prepared for that due to their preparation prior to surgery. I am six months out now and I have not had any issues, I am able to see clearly and even would say that I see better now than I could with glasses or corrective lenses.

Was thinking about getting Lasik and a few people I know recommended Toledo Lasik since that's…read morewhere they had it done. Got my free consultation where they checked my eyes, my prescription and answered ALL of my many questions. Couple months later I had the procedure and LOVE IT!! It was a smooth, painless process and I had results right after. As of today I'm a month out and still am beyond happy I finally had it done! Toledo Lasik's staff is phenomenal--answer any and all questions, make sure you're always comfortable and follow up. I highly recommend them now too!

I have had EXCELLENT eye care through Dr. Sensoli and his office personnel. I found him, and his…read morestaff, to be very professional, patient, and understanding. He took time to answer all of my questions. I highly recommend Dr. Sensoli.

From the owner: As the premier providers of medical eye surgery and LASIK, our team of board-certified…read moreophthalmologists and eye doctors are committed to providing the highest quality eye care with services customized to your individual needs. Our staff of ophthalmologists provides treatment options for various types of conditions such as cataracts, glaucoma, macular degeneration, diabetic retinopathy, retinal tears or detachments, eye infections, and laser vision correction. We have been recognized as one of the industry's innovators. Through our experience, commitment to technology, and role in researching new treatments and techniques we can provide patients the best possible eye care, both today and in the future.

It's always a pleasure visit the University of Michigan's Kellogg Eye Center in Ann Arbor,…read moreMichigan. The entire staff in this building are so friendly and supportive. All the ophthalmology doctors and nurses are so knowledgeable about eye care and where to find good eye care products outside their own eye care products and devices.

If I could rate the services here no stars I would. I went in to get a second opinion about Lasik…read moreand PRK. Dr. Main was dismissive, rude and unhelpful. He wouldn't answer my questions with anything substantial and refused to help me get my test results. He told me to request it from my portal and when I logged into the portal there were no results to print or even reference what he did. I am so disappointed in the care of this facility. I will say the front desk people were very nice and even the nurse that did most of my testing was good and efficient. AFTER the visit was also terrible. They told me I would be dilated for 24 hours and I ended up being dilated for 72 hours and it messed up my work and whole week because I was preparing for an event that week that I couldn't work on because I couldn't see anything up close. I also couldn't drive well and almost had to call work off because the light was so painful. UPDATE: The doctor wouldn't write down my results and told me to get them at the desk which he clearly knew nothing about the process because they wouldn't give them to me at the desk. Then they tell me I can get the results for free online. I submitted a request for my documents on my portal and they said it would be free. Turns out a week after I requested them they're trying to charge me $42 on top of the $95 I already paid. Kellogg and U of M is just a money hungry store where they won't help you. I'm never coming back here.

Pure Vision Center was the first place that came up when I searched nearby doctors through my…read moreinsurance, and they were the only place that had extended hours so that I wouldn't have to leave work too early which is greatly appreciated. The receptionist is super friendly and was great in explaining the cost of contacts and eye exam after insurance (which was dirt cheap especially with the rebate) and scheduling an appointment within a week. I was seen promptly by the doctor, and he was also patient and kind. I was relieved that they don't use the puff machine to test eye pressure because that's honestly the part I hate the most about eye appointments lol. I was in and out in 30 minutes with contacts that came in 2 days. I would definitely recommend coming here for your eye appointments!

Visit was great. Front desk were very pleasant and made you feel welcomed. Doctor was professional…read moreand detailed in my eye exam and reviewing my history. I would highly recommend.

The staff in the reception area are very friendly, and make you feel welcome. The Dr. really knows…read moreher stuff. The problem is when I go through a test to correct something and the decision is made to do nothing, not even mentioning it to me nor discussing it with me in any way is really upsetting. That supersedes the entire experience.

I haven't ordered any glasses yet, but I have had my eyes tested and examined there. Top notch…read moredoctor, technology, equipment, and staff. The best by far for my eyes.

Im happy with this satellite of the main Center on the University hospital campus…read more Had a recent eye emergency and was able to get a quick appointment here. The professional I drew immediately realized my issue and got me scheduled with a procedure with a retina specialist personally. Like walked me to the reception desk and got on the phone personally to ensure I got in as soon as humanely possible. I cannot tell you how much I appreciate this location and the terrific Dr Kaur. I'm so grateful.

Very impressed with the doctors and staff in the back, however, the woman that checked out my son…read moredecided to scold me about appointments that were made close together in the system by a scheduler AT THEIR OFFICE. SMH

Had my Lasik surgery done here in 2015, it was such a great experience! I was very pleased with my…read moreappointments and the professional staff. As nervous and anxious as I was, I had all of my questions answered and I was walked through every step. The whole process was relatively simple and went smooth and extremely quick! I would recommend Lasik to anyone as a life changing alternative to glasses or contacts. Thanks to this team here, almost 5 years later and I still have near perfect vision.

Good service. Low wait time with my appointment. Did a great job explaining everything to me as…read morethey were doing it.

Staff: A+ Patient & Accommodating Location: A…read more Relatively near other locations to efficiently run errands Services: A+ As thorough as you'd like, pay an extra $30 for a more in-depth, hi- tech Eye exam Fast, efficient, friendly, & easy! One of the LEAST stressful appointments I make each year. Completed in good time! Plenty of staff to help you find the right pair of glasses for you! Great selection! So convenient to pick out a pair post eye exam!