1/5 -- Absolutely unacceptable experience from start to finish
I honestly don't know how this dealership can call this customer service.
My experience started with the purchase of a 2006 Harley-Davidson Super Glide. Even before the motorcycle ever had a mechanical issue, the deal itself became frustrating. After we had already agreed on the terms, I even rang their little gong as they played the music for me since I bought a bike, then the dealership came back and changed the deal because of what they said was a mistake on their end. I had already made the decision to purchase the motorcycle and was put in the position of having to deal with changed terms after the fact. I I pleaded with them to try to honor the deal and they refused. Eventually, they did come back and asked me if I would accept $500 above our original deal. I ultimately agreed because I really did like this bike and decided to move forward, but it was a major red flag and left a bad taste in my mouth from the beginning.
I was also told the motorcycle had gone through a "thorough inspection."
Approximately 900 miles later, the motorcycle suffered a catastrophic engine/flywheel failure.
That's when this experience went from frustrating to absolutely atrocious.
I brought the motorcycle back to the dealership expecting them to stand behind the motorcycle they had sold me and the inspection they had represented had been performed.
From the very beginning, communication was terrible.
Nobody was responsive. I had to repeatedly reach out for updates and try to get answers myself. There was no consistent communication about what was happening with my motorcycle, what was being done, what options were being explored, or when I could expect a resolution.
I was eventually told that a motor would need to be sourced, and this situation dragged on for approximately three months.
Three months.
And after all of that time, they still couldn't find a motor for my motorcycle.
Eventually, Harley tried to put together an alternative deal. I was presented with a motorcycle valued at approximately $4,900 that they were supposedly going to list for around $9,000, but I could supposedly buy it for $6,000. On top of that, they were only offering me $1,000 for my motorcycle.
After everything I had already been through, that was presented to me as a solution.
It wasn't a deal.
It was another insult.
After three months of waiting and after the dealership failed to find a motor, I finally picked up my motorcycle.
And somehow, after everything that had happened, I was still required to pay the $241 diagnostic fee.
But the worst part was how they returned my motorcycle.
They didn't even put it back together.
I was handed a bunch of loose parts and a couple of boxes and essentially told to take it home and put everything back together myself.
Think about that for a second.
I brought my motorcycle to a Harley-Davidson dealership. I waited approximately three months for them to find a solution. They couldn't find a motor. The alternative they eventually presented wasn't remotely the deal they made it out to be. Communication throughout the process was terrible. And when I finally picked up my motorcycle, I was charged $241 and handed my bike back in pieces.
This entire experience has been incredibly disrespectful to me as a customer.
And to be clear, this isn't about the $241. The $241 is the least important part of this entire situation.
It's about the cumulative lack of communication, accountability, professionalism, and respect.
I have been patient. I have tried to communicate. I have tried to find reasonable solutions. I gave this dealership months to make things right.
Instead, I feel like I was ignored, passed around, and ultimately left to deal with the consequences myself.
The most frustrating part is that this could have been handled completely differently. Honest communication, reasonable solutions, and simply treating me like a customer whose business mattered would have gone a long way.
Instead, this experience has completely destroyed my trust in this dealership.
I will never step foot in this dealership again, and I will never recommend them to anyone looking to buy a motorcycle or have their motorcycle serviced.
If you're considering doing business here, do your homework and think very carefully before you hand them your money.
There are plenty of Harley-Davidson dealerships out there. I strongly recommend finding one that actually respects its customers.
If I can add pictures. I'll show you how they were going to make me a "deal" and what the listed it for. read more