I have two experiences of this place, the first was fine, the second terrible.
I firstly did one of those cheap deals with facial foot spa and pink champagne. not fantastic but nothing too terrible to report.
The second experience was with eyelash extensions! I got them done and I told the girl that one of my eyes felt tight afterwards, like the eyelashes were pulling on my real eyelashes. She assured me it was just cause my eyes were getting used to them. grand I thought, have never had them done before so I didnt really know what to expect. I did think though it felt weird, I met my friend on the ormeau and she was all like one of your eyes looks weird.
ANYWAY I woke up in the morning and found two little bundles on eyelashes in my bed, you could see my real lashes sticking out where the fake ones had been glued to them. basically i had a huge bald patch across one of my eyelids!!!
It looked horrendous!! I went to work and people genuinely noticed, I had to wear ridiculous amounts of eyeliner to 'patch it up'.
It however, was more the way they dealt with my complaint/ request for a solution that I was least impressed with. I was sent from pillar to post and back again- not called back, treated like a nuisance- when I finally got through to the manager (she was apparently off for a few days) she told me she didn't know who was on that day- so therefore couldn't verify what exactly had happened.
I said I am telling you what happened and surely you have rotas- it was only a week ago !
They agreed to give me a free eyelash tint finally and when I was lying on the treatment bed the girl said oh actually I have to do a skin test on you and it takes 24hrs so you have to come back tomorrow.
I said i can't come back tomorrow and she said there is no way on earth I am risking not giving YOU a skin test.
Like I had been the worst hassle ever and would obviously complain again.
I ended up saying I will not complain if my eyelashes fall off or I take a bad reaction and my head explodes -ie if ANYTHING goes wrong because I just wanted to see the back of the place-and obviously needed fixing up asap cause my eye looked like a bald eagle.
Not that it even worked, my eye was still bald for about two weeks! Nightmare!
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