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    About Face

    3.8 (6 reviews)
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    Aura Day Spa

    Aura Day Spa

    (12 reviews)

    £££

    I tried to use my voucher but they closed multiple times during lockdown. When they reopened they…read morerefused to honour it. What kind of business takes someones money and then refuses to provide the service? No-one should get money for nothing.

    Was so looking forward to using my £100 voucher and booked a full body exfoliation and massage…read more Lying on an unheated treatment couch and having cold exfoliation gel applied I was invited to step into a cold shower . This is February. As the light was not on in the shower it took a couple of minutes to adjust temperature. Still no heat on the couch. Was told it should be warm as it was on all day. I was offered another blanket as asked if I wanted the heat switched on. After another few minutes I honestly just wanted to leave. This was more like an endurance test. Was given another blanket. 3rd and Although still no electric blanket I was a bit warmer. Anyway I was glad when treatment ended. I wasoff the bed and dressed quickly. Told the lady in reception. Next day got a call and to add insult to injury was asked if I was still cold when I moved room??? Which didn't happen. Was then offered an extended complimentary treatment when I Next booked a treatment. Really??? I was just sooo annoyed I suggested that I wouldn't be attending again and they could donate to the Turkey Syria Earthquake Appeal. Reply was Are you sure?? I admit that I got another call from them at 7pm but I was about to eat and didn't want another night upset. Seriously Aura I am 60 years old. I work full-time in health care. My

    About Face - skincare - Updated May 2026

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