The first day Rick said my car was done. My brakes went to the floor the second time he said my car…read morewas done my car overheated the electric fan was broken and he fix the fan in the car still run ran hot, then a spark plug shot out of the engine, now it sits in my drive way The worst mechanic I've ever had worked on my car

when you talk about giving the customer a WOW service! Rick and his son provided excellent service…read more explain all my options. I brought my 1976 Camaro. definitely found a trusted mechanic shop. They work on all type of vehicles, highly recommended.

I have been taking our two cars to Bowen's for many years now. We have been happy with their work…read more They always advise us when finding a problem but never pressure us on getting the additional work completed. My old vehicle had an oil leak on a gasket. It leaked even after the repair. Travis took the car back 3 times at no charge to fix the stubborn issue. We will continue to come here for all our auto repair needs. I find the prices are much better on most repairs than the dealership. Hopefully you will do tire repairs in the future! Thanks again. John

I see both rave reviews and terrible ones. Mine is bad, based on my bad experience…read more I am still sore about the incompetence and hundreds of dollars I lost when Bowens returned my car in worse condition than when I brought it in. It is clear how immature and unprofessional Travis is by his response to my honest Yelp review. In it he publicly calls me names that that I'm too polite to call him, while accusing me of trying to destroy his business.. Pretty low class in my opinion. He'll probably do it again. - Still angry in Marin.

The part was repaired, I think everything is ok. The front office lady had a bit of difficulty with…read morethe payment arrangement, but that was cleared up quickly.

Everything was smooth and easy. Great technicians and professional staff. Would recommendread more

Brian was very helpful and accommodating. The customer service was excellent and I'm so glad I…read morefound this place to replace my dead battery.

Got a diagnostic and they said multiple things were busted. Went to a mechanic elsewhere and…read morerealized that ACE automotive blatantly lied to me after a $230 diagnostic fee and only 1 of the things were broken. Do not trust these people... what they said would be $2100 all together, I got it fixed elsewhere for $500 and better parts than what they offered me.

We'd 6/10/2026 On 6/9/2026 I phoned Northbay Automotive and…read morespoke to a really nice guy about an oil change for my Hummer. He informed me that with a synthetic oil change you got a free tire rotation and full diagnostics. I'm like really?! Ok! We made an appointment for 1:00pm next day. It's over 90° in the shade here today. I drove 9 miles, 5 on the freeway. I get here, go in expecting I'll have to entertain myself and keep my dog cool for a few hours close by and the guy behind the counter goes May I help you? I'm all Hi I have a 1 o'clock appointment for an oil change. He looks at me as if the wall behind me suddenly grew a big fat set of lips and said it. First response was we don't make appointments. Then he says Are you sure you have the right shop? I showed him the numbers I called and he says We only have one number and I'm the only one that answers. Hmmm yea so I dial the first # and it rings the phone in front of him. He says we'll that's us.....who did you talk to? Dude, you if your the only one answering. He says he never spoke to anyone about an appointment and besides they are booked 4 days out. Wait...what? But you sa.....ok whatever. So I call the 2nd # and Lo!! Behold the phone on the other counter rings. He looked at it with an "Well shucks by golly will you look at that!" expression. A little more denial&questioning and it felt like when the hands raised palm up on either side of that Alfred E. Newman look, it was a foregone conclusion. I'm wrong and nothing Pilat can do but wash his hands of it. I'm sitting in the parking lot hotter than the hood of my car. Random jokers answer the phones here periodically I guess and write checks the shops ass can't cash. This could be a fluke once in forever thing but something tells me there's something incompetent at Northbay Automotive 929 Peraluma blvd S. The parking lot is FULL of junk RVs and crap cars too. Maybe I dodged a bullet. See the star above? Erase it

My last auto repair shop did fine work on my car for the past 4 years, but provided poor customer…read moreservice as evidenced by the woman in the office who refused to ask the mechanic my questions while I was stranded just 10 minutes away from their shop. I called 3 times throughout the day to no avail! From the moment I called Northbay (on PB South-not the shop with poor reviews) and spoke with Ryan, I got better customer service than I had expected. He kindly answered my questions, got me on their calendar on the day and time of my choice-not first come first served while never knowing how long the wait would be, like my last auto repair shop. Northbay took care of everything from oil change, filter, complete annual service, including hoses, brakes, brake pads, suspension, inspections and battery test, tire rotation, rodent repellent device purchase and installation, purchased and replaced the rubber cowl guard that rats destroyed, smog test and certificate. My last auto shop sent me to a crowded, smoke filled run down place with no seating for a smog check. Ryan also gave me a 15% good customer discount on the labor even though I hadn't been there before. I believe the cost was equal to the extensive professional service they provided. When I brought my car in, one of the guys even gave me a ride home on his way to pick up something (5-10 minutes) because my husband was out of town. When Ryan called the next day to say my car was ready, my husband had just returned and dropped me off just minutes before closing, though Ryan had offered to send an Uber to my home in case I needed a ride. When I received a request to rate them, I gave them 5 x 5 stars which was well deserved. I've already recommended them and will continue to do so.

Best team ever! Joe and his team are professional, reliable…read moreand reasonable! I take all my cars to them.

Avoid this shop they broke my trunk latch and it cost $375.00 to replace it. On a $170.00 repair .read more

Trusworthy staff! I always take my Honda here for repairs. They never upsell anything!! This is my…read morego-to spot when it comes to getting my oil change.

I strongly advise against doing business with Pauline's Automotive when it comes to buying any of…read moretheir lien vehicles. From the very beginning, our experience was incredibly frustrating. My 18-year-old son had spent the last 18 months saving to buy his first car. He connected with a technician named Fernando, who was unprofessional, difficult to communicate with, and changed the price of the lien sale vehicle twice during the process. He also tried to rush him into a purchase and tried to create a false sense of urgency that was unneeded. Very negative used-car salesman signals. Despite these red flags, my son was determined to purchase the 1999 Jeep Cherokee, so we proceeded with an independent inspection at a reputable shop in Santa Rosa. Fernando agreed to meet us at Coogler's Automotive on Piner Road in Santa Rosa for a third-party evaluation. The results were alarming. The vehicle had multiple SERIOUS issues that he was not honest about: - A loud growling noise from the rear, likely due to a failing bearing - Metal particles in the rear differential fluid - A fan clutch with missing bolts - Combustion gases present in the cooling system, indicating a probable head gasket issue or worse (failing motor) - A disconnected sway bar just hanging from the suspension system - And tons of other issues I don't feel like listing out When these issues were presented, Fernando immediately accused the shop of lying. What in the world??? Coogler's promptly displayed photo evidence right then and there and diagnostic reports, five in total, proving the presence of combustion gases in the engine. They even demonstrated that the repeated tests showed increasing levels of contamination as the engine ran longer. Undeniable evidence. And yet, Fernando still says "liars." Fernando insisted he was a skilled mechanic, but the facts clearly said otherwise. This kind of behavior, denying clear evidence, attempting to mislead a young buyer, and then RETALIATING against a reputable shop with a 1-star online review, speaks volumes about his and Pauline Automotive's integrity and professionalism. In my opinion, this company and it's ownership, which was notified about the issue and chose to do nothing about it, is not trustworthy. If this is how they attempt to misrepresent vehicles for sale, I can only imagine how they conduct themselves when it comes to repairs. Proceed with extreme caution.

Went to Raul's German auto service because I had a leaky engine on my '96 Acura Integra. After upon…read morefurther inspection. Raul noticed there was a few other things my car needed since this is my work vehicle. I decided to go ahead and proceed with the additional work. When I picked up my my vehicle. He showed me which parts were replaced and he showed my old parts. I am extremely grateful that he gave my car an inspection and gave me the choice to get those parts replaced and installed as well. When I left, I felt like I got a great deal and Raul had my car running like new. I had turned my car into Raul on Wednesday and had it back Friday!

Very professional and precise. They thoroughly explain the work needed and being performed. They…read moreare fast and efficient, while being reasonably priced!