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    Adirondacks Protection Services

    1.0 (1 review)
    Open Open 24 hours

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    5 years ago

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    Vivint

    Vivint

    (16 reviews)

    East New York

    Vivint is one of the worst alarm companies. Although you are a paying customer, you will also be an…read moreEMPLOYEE to Vivint. Anytime there is an issue and you call them, you ALWAYS have to troubleshoot the issue (rebooting the system, change batteries and wait up to 5 minutes before you put it back, unplug things, turn on and off your breaker, check WiFi....). These are just some examples of being a customer and employee to Vivint alarm company. I even had the system hardwired and it's still an issue. Vivint always let you know that if they have to send out a technician to your house, they will charge you a $100 fee. So don't think that you paying for this service would include the company to check out their system which could be flawed or outdated. There is also a delay in the "activity" loading onto your phone. It is very annoying because there is always an issue every month. When the "smart" thermostat acts up you are not able to turn your heat or central air on and it's an issue from the vivint end (not the HVAC or heating system). Another issue that experience each time that I call is that the phone calls take longer than they should have because the representative is repeating himself over and over again with the issue told to him. I plan to get rid of them even if I still have payments on my plan. DO NOT GET THEM!!!! The ring is sooooooo much better. And I'm sure other alarm systems are too They deserve half of a star

    I have Vivint and they are unreliable and their technicians seem to be totally inadequate. and when…read moreI complain I get the same technician over and over again who fails to adequately make me feel protected.

    Adirondacks Protection Services - securitysystems - Updated May 2026

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