I won't go into too much detail because everyone's already said it. 1. You'll get your stuff eventually - so don't worry that you won't even if they don't answer your calls (which they won't) 2. They will underestimate your move. They don't come see it in person. This is the first red flag and you should find a place that will send a person to physically come see your stuff to estimate. 3. They will break your shit. Take photos of things even though you prob won't get money back for it. Put anything you have sentimental attachment to in your car and bring it with you. 4. Prep yourself with all the rights of people moving. Know the deal with what your protections are, and how you can report them because you'll probably want to. read more

Stay away. I am missing a box of precious valuables from this company containing photos and albums of memories of my dead relatives. I have little connection to my childhood and this box was the one set of memories I have. AND ITS GONE MISSING IN THE MOVE! Adept doesn't seem to care very much about it. I've been making calls and calls to locate this box and they are unable to find it. So much of my identity was wrapped up in these boxes, and I've lost them all thanks to Adept. I don't know what to do other than post a search warrant to raid their factory for these boxes. HELP HELP HELP find my boxes. Oh and avoid this company at all costs. read more

Do not use Adept moving or whatever they call themselves this week! It's a scam. Picked up my in-laws belongings on 8/21/2020 and we still haven't received it! Police report has been filed . read more

You can't give zero stars so one will have to do. This company is a fraud and a sham. Unprofessional and unethical does not even begin to describe them. They will talk themselves up and make promises they have zero intention in keeping. They will give you a lowball quote to get your business and then double it on the day of the move. They pull the classic shyster scam of being as nice as can be and calling you daily up until the day of your move then they sub the work out to others while never answering their phone to update you or give you info on where your belongings are. It will then take an act of God or the threat of lawsuits and legal action for them to respond or have your furniture and belongings delivered to your new address. Weeks if not months late. In short, these people are human garbage.....do not even think for one second about hiring. read more

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I wish I could give negative stars for this scam!!! DO NOT use them! I don't care what they quote or what they say they will do, they will NOT!!! Thousands of dollars in damage, lies, late, arguments, and overcharging and falsifying the shipping documents. They know they are lying to you, they know they are a scam, they will just go out of business and start something else. They shut down One Shot Moving, they keep shifting stuff between the two companies. WARNING, WARNING, WARNING!!!! Do NOT walk away from these people, RUN!!!! There is not enough room to write everything. read more

Please go to https://nccdb.fmcsa.dot.gov/nccdb/home.aspx and report your experience ASAP!

This company should be called Inept, not Adept Moving and Storage. Customer Service became non existent the moment I signed the contract. The quote doubled while they were packing the truck. They charge exorbitant prices for "crates", which is nothing more than cardboard loosely taped around a piece of furniture. Nearly every valuable antique piece of furniture was damaged or destroyed. Ladders and exercise equipment were never delivered. They even managed to break concrete statues. This was my first experience hiring a moving company and I did not know I was expected to tip. The crew leader informed me that only he made a decent wage and that the crew needed to be tipped. I had no cash to tip the crew and this is why I believe all the damage was deliberate. I also believe their website to file a damages claim is purposefully designed to discourage making a claim. If you value your property and time, do not use Inept Moving and Storage. read more

I have moved over 10 times in my life and this was THE WORST MOVING experience, ever. The worst. New name: Inept Moving and Storage. read more

This company is doing business as Fresh Start Moving and also works closely with Smooth Moving (aka Smooth Movers LLC). Please do your research and work with a reputable company. I thought I could trust my gut on this one since I've moved cross country before but I was taken for a ride. They put themselves out there as a family run business and that part is true but it just means a family of crooks. Things that went wrong high level. More below. 1. They charged by Cubic Feet not Weight. Never go by volume always go by weight. 2. They did not provide an inventory list on move day and did not even number things until I asked them to and did so at their warehouse. I never received a full inventory list. 3. They changed their estimate after loading the truck. 4. They severely damaged multiple furniture items because they didn't handle them with basic care 5. They do not know how to load a truck properly resulting in many damaged boxes. Wardrobe boxes which should have been in good condition were completely crushed and multiple medium boxes were busted at the seam. 6. They tried to come a day early when I made it clear I needed the move to happen on Sunday 4/26 I have spent the past two weeks researching this company and only wish I had done more diligence about them before using them for a long distance move. Tim is the owner of Smooth Movers and if you search for other moving companies such as Zip-to-Zip moving, Adept Moving and Storage, Fresh Start Moving, Cross Country Moving, you'll see similar issues. These are all companies he's been associated with. My final pre-move estimate from them was $6,480 which I felt was pretty accurate after I inventoried every item in the house and worked with their guy Brian to validate. This was based off of 1,154 cubic feet charged at $4.65 per cubic foot plus shuttle service.On the day of the move the movers loaded their 26 foot truck over halfway before telling me around 4 PM that the amount of stuff I had would not all fit on the truck. Additionally, the movers were not experienced and it was apparent by how half-assed they loaded the truck and broke things before even getting them on the truck. Their truck holds approximately 2,200 cubic feet if fully and properly loaded. I had an additional approximate 200 cubic feet of bins and furniture in a storage unit. I was advised to call Taylor the manager to update the estimate and charges and he "graciously" offered to cap the cubic feet at 2,400 with a revised final estimate of $10,760. Soon after agreeing to this the truck was loaded and they took things back to their warehouse and then came out again to pick up the remaining things from storage. In terms of agreeing to the new charges I had zero recourse because we were flying out early the next morning I had a newborn, 3 year old, wife, and two elderly in-laws to get on a plane and fly to our new home. Fast forward 11 days later and our stuff arrives on a 26 foot Penske Truck. Everything fit into the truck and that truck holds 1700 cubic feet as confirmed by Penske's website. This means they overcharged me by 700 cubic feet at $4.65 or $3,255. Additionally, multiple furniture items were severely damaged. We're not talking about simple scuffs. They didn't disassemble the dining room table legs and one was lost and two others were damaged and will require a professional wood worker to fix, a hutch had three tempered glass shelves that were not separately wrapped and they shattered, there were two large gouges in a coffee table, an end table was broken, and they lost several pieces to a King Size Bed frame.I followed up multiple times with Taylor and with Brian with no luck and Tim the owner wouldn't speak to me by phone preferring to funnel things through Taylor.I've filed a complaint with the FMCSA/DOT, FBI, Secretary of State, and Better Business Bureau and I hope to recover the amount I am owed. read more

Movers arrived for pickup hours late (not on the scheduled day). Didn't leave at night when requested, rushing through the work to not have to come back the next day. Left between 11-12 PM with improper and incomplete paperwork. Due to seeing the way items were handled, decided to take as much with us as we could to prevent damages. Scratches left in new hardwood flooring and damage to walls. Overheard talk of drugs from two of the workers. Witnessed the top couple of feet of the truck being left empty down the length of the truck. When I went to point it out to the foreman at the end of the work, the end of the load had been filled to the top so I couldn't prove I was being overcharged for excess volume. Prepaid for 3 months of climate controlled storage. At one month of storage, requested delivery a month out, which meant that I only required 2 months of storage. I am owed a month of storage cost and never received it. I do not believe that my items were stored as described since the boxes were crushed and ripped open, the contents soiled or broken in many instances. Upon delivery, workers from a subcontracted company noted that the condition of our belongings were poor and appeared to have been moved several times. We were able to verify some of the damages with them present, including a new 65" tv. Replacement of the tv and dryer alone cost me $2k. Part of the contract was that the furniture be reassembled at delivery. This was only partially completed, as the workers never came back to complete this as agreed, and wouldn't respond to calls. I was told that I stilled owed storage fees several times, even after providing proof of payment and arguing against it. All around terrible experience. Not just poor work, but negligent attitude, not meeting contractual obligations, and trying to con me out of repeat payments. WARNING - do not use this company under any circumstance! read more

Worst company ever !! Please never ever use this company for your moving purposes. I did a move with them from Charlotte, NC to Tampa, FL in July 2019. Following are the list of issues that happened: 1. They rope you in with a low quote - We ended up paying around $6000 though we were initially quoted for almost half the amount (I'm ok with it, since I did have a lot of things to move) 2. Most of my valuable items were damaged - a 60 inch tv costing around $1000, edges scratched/damaged/broken for dresser, bed, water filter completed damaged, canvas photo all teared up. Almost close to $3000 were lost in damages 3. The insurance they give is a scam. They didnt pay us a dime for the claim we filed 4. The folks who packed our stuff in Charlotte did an absolute bad job. They didnt pack the screws/nuts/bolts for our furniture and it was missing when we reached Tampa. They were unable to assemble our beds or dressers. I had a 3 month old baby and I had to go with them to furniture shop/home depo looking for the hardware to get the furniture fixed. Imagine the stress of the move along with these issues !! The folks in Tampa were not able to catch hold of the folks in Charlotte to ask them where they missed our stuff to track it. 4. The folks in Tampa did a terrible job assembling our beds. all of them are missing some screws and are crooked and I dont know when it is going to break down. I dont have the means to hire a lawyer and sue this company for the money loss and stress. Writing this review is the only way to show my grievances. Note: I have moved around 7 times in the past 10 years. both local and interstate. Never had such a bad experience. read more

0 stars!! READ REVIEW FROM STEPHEN J DATED 5/18/20. HIS REVIEW IS ABSOLUTELY CORRECT. DON'T DO BUSINESS WITH FRESH START MOVING, right ADEPT MOVING AND STORAGE, SMOOTH MOVERS, ZIP-TO-ZIP MOVING AND CROSS COUNTRY MOVING. THEY ARE ALL ASSOCIATED. NOTHING BUT CROOKS. My initial communication started via text in late April. I decided use this company called Fresh Start Moving based out of Sarasota Florida mostly because the person I spoke with, Mr. Brian Hicks, told me it was a family owned business and that his uncle owned it and is a veteran. I am a veteran as well, and I'm always in support of family owned businesses. WELL, IT IS FAMILY OWNED ALRIGHT--THE FAMILY'S NAME IS CROOK. They are all liars. Don't do it!! This move was on Tuesday, June 2 from Asheville NC to Chattanooga TN. Mr. Hicks' location is in Norcross Georgia. I think the warehouse is there. I have a copy of the invoice with the estimated cubic feet and total estimated cost of this move. It is a binding not-to-exceed estimate based on cubic feet. To my knowledge, a true Binding Not-To-Exceed estimate is the most favorable for consumers because it means that even if actual weight is more than the original written estimate, the customer only pays the amount of the estimate. This move was a nightmare from beginning to end. I'm not going to elaborate on the little things that happened such as the movers being very slow and leaving my apartment in Asheville to go to walmart because one of them was having an asthma attack supposedly. I am sending in this complaint for several reasons. the estimated cubic feet amount on the invoice was 567 ft.³ with a total of $1958 on the invoice. I sent Mr. Hicks pictures and we talked for a good hour on the telephone about all of my furniture and chairs and tables that I had that needed to be included. I sent him pictures of all of that as well. We talked about number of boxes. He's made the estimation, and that is his job. It's his job to estimate properly based on discussions with customers. How he could be so far off on the invoice of the cost and cubic feet estimate is no longer a mystery to me. he underestimated the cubic feet and cost on purpose so his movers would do exactly what they did which is tell me I owe them more money and hold me for ransom until they got it. I believe that is illegal and should justify a claim for extortion. After the movers finished loading my items in the truck, one of the movers told me I was at almost almost at 1300 ft.³ but he would only charge me for having 900 ft.³ at a rate of 3.50 per cubic foot over 567. I don't know how he calculated the new total but the final bill was $3182 vs. $1958. That is $1224 more than the estimated amount from Mr. Hicks. I had to withdraw $2707 and give it to him because he said he would not deliver until he had the money. There was nowhere open that I could get a money order so my only alternative was cash. By this time it was 5:30 PM, and we still couldn't leave until the movers were finished at 6 PM. It was supposed to be a same-day move, and we both left Asheville at the same time (6PM) enroute to TN. I found a Walmart to get cash out of the ATM. Mr. Hicks told me that a personal check would be the form of payment used upon the movers' arrival. Not true. I'm sending this complaint also because the company won't let me file a claim for damaged furniture. I took pictures and informed Mr. Hicks I wanted to file a claim but to no avail. Also, the movers didn't get to TN until 1:30 AM. It is 3 1/2 hours by car. They knew they wouldn't be able to deliver my items at nighttime and got a hotel; I slept on the floor in my empty apartment. The movers left with my step ladder. I called the mover and he said he had it and would get the company to get it back to me. the ladder was not in a box. they stole it! read more

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I scheduled a move with Adept Moving and Storage of Sarasota, FL through "Brian Booker". A week before the move date of 7/24/19, I called every number provided to me prior and they would not answer even after voicemails were left. I had my husband call as they did not have his number on file and Brian answered but hung up on him. Someone called me from yet another number I didn't have prior to schedule the move 3 days before the move. I said I no longer wanted to proceed with services since they couldn't return phone calls when they only had my deposit, I didn't feel confident they would return phone calls after they had all of the money and all my worldly belongings. After a lot of back and forth and apologies, "Tim" said he spoke with the manager and they would refund me the deposit. This never happened. I disputed the payment with my credit card company, only to have them say Adept provided them documentation that I needed to cancel 7 days in advance. I had no way to cancel 7 days in advance since they wouldn't answer any of their numbers. I spoke with Tim and Taylor today since they provided documentation to my credit card company that it was clear I had to cancel 7 days in advance and both were very rude to me and said they never promised to refund me the money and I cancelled very late so I would lose my deposit. Reading other reviews, it seems if we had used them for our move and if we ever even got our stuff back it would have been damaged beyond use with no remedies. We dodged a bullet, but we're still out the deposit of $855. read more

This is a scam company. They changes their company names everynow and then. They change their estimates after loading the truck. They also stole my TV and provided a settlement company which said the company will pay me $80. No response from the company and no picks up the phone. They are bunch of crooks. Complained to many places but hasn't heard anything from those agencies. read more

A horrible experience with these people. Taylor the mgr will not rerun my phone calls, and it has been 5 days since they picked up my mother furniture and cloths, as to which she has none at the moment. I WOULD NOT recommend Adept for my movers again. read more

Duluth, Ga office, owned by Sarasota, fl If we can save one person the headaches they caused please read. Most unprofessional business I've dealt or heard of dealings with. Brian Booker (supposedly the owner's son) will tell you whatever he can to get your business and money. Taylor follows suit with false promises also. One excuse after another why they don't show up on time. After they have your money you better have a different phone number, because each time you try and call Brian or Taylor, or they won't answer. Taylor will over talk you and blame you and try and degrade you for their poorly run business. Another little trick they have, you have to pay with cash or check, that way you can't dispute anything and they won't set a delivery date until after the check clears, if that soon. Can't tell you how many different delivery dates we were told. They also won't even up the door to the truck when delivering until you pay the balance in cash or money order, so you have no re-course for damaged/missing items, like we had. And surprise the price doubled over the estimate, the driver made that comment before they even saw all they had to put on the truck. Don't expect it to be delivered anywhere close to what they promise the 1st, 2nd or 3rd time. read more

Brian Booker refused to come to our condo in NC to do estimate. Quoted $1,755.03 to move 9 pieces of regular size furniture. Said July 1 delivery was not a problem. Price more than doubled at delivery on July 12. Brian low balled estimate to get contract. 5 of the 9 pieces were damaged - 2 beyond repair. Parts bag to reassemble furniture was lost. Told to call Justin, warehouse manager. He never returned calls. Brian, Tim, & Taylor never returns calls. Refused to provide insurance Co paperwork to pay claim since they never provided us paperwork. Then after repeated emails from ins Co, they wrote up new forms dated July 11 & emailed to us on Aug 21 for our signature. They said it was to help get our claim paid. We did not sign due to our own ethics & advised ins Co that Adept was asking us to commit insurance fraud. This is Not a company. It's a sham. Don't be caught up in the nice guy personality of Brian. In short, extremely poor service, holds your furniture ransom until you pay double the quote, and commits insurance fraud. read more

***CAUTION CAUTION CAUTION***. DO NOT USE THIS COMPANY! My parents got RAPED BY THESE PEOPLE. BRYAN..TAYLOR.. TIM Let me try to sum this story up quickly. Parents get a quote on. Once contract was signed and furniture gone, you never heard a word from that company, nobody answered, nobody called back, just disappeared. Day 15..police report made. Do some investigating and get personal cell numbers of these joker's. Call call call, I'll get back to you, I don't know when it's coming, no word for days. Finally they get some Russian bastard named MOSES to pick up the furniture from some storage in Georgia. He calls and he's yelling that he isn't doing stairs, he isn't coming through gate, blah blah blah like he was paying us for a service. He hired two local guys Mike and Justin THANK GOD! Moses was nasty to them, yelling, did not help, refused to pay them, refused to take our empty boxes and trash and actually threw it out of his truck into the road. I have personal cell phone numbers for all of the quacks if you need it. They also lied and said they were brothers when they aren't. Bryan is a fast talking bastard and I better not EVER SEE HIS FACE. FORGOT TO MENTION 3 K IN DAMAGES read more