Update based on their response -
I tried to dispute the credit card charge, but they won the dispute because I signed their contract saying I would pay overcharges in 15 minute increments. BE CAREFUL....United Van lines was originally $300 more but ended up being less after all the overcharges. United was a fixed price - If they quote you a lot less, I would NOT sign that contract without crossing off the overages part.
Original review below:
I choose them because Reggie was extremely responsive and agreed to come to my house to provide a better estimate than a phone inventory. I wanted to avoid any mis-communication. He repeatedly used the phrase "easy-peasy" for every question. I asked if everything would be blanket wrapped, and he confirmed YES. I asked if he was insured for everything and he said fully insured "NO EXPECTIONS". Reggie represented himself as the "owner" and provided me a written quote for 5 hours with 3 men.
The forman left are 3 hours, leaving 2 guys, one being a laborer that had worked there 4 days. They were very hard working and polite, but the move took 10 hours with muliple things damaged beyond repair and they refused to unload my furniture until I paid for 10 hours.
I called an spoke with "Reggie"about why I had to pay for double the hours; he said he did not come to my house, but rather his "son", and that the estimate says I have to pay for any overcharges. I said I knew that would be the case in 15 minute increments, but 10 hours versus 5, when the forman left and many things were damaged, was ridiculous. He also said that any furniture that is not SOLID WOULD is NOT cover by insurance and that they will not make a claim or pay for it.
Reggie said he was taking me to court if I disputed the credit card payment.
Here are the specific issues if you care to read them:
1) Damaged furniture - A dining server, a media console, destroyed an high end computer printer / scanner, and a rolling 5' tool box
2) A forman who left in the middle of a job, leaving 2 less experienced guys
3) I met personal with Reggie Jr. to review the job instead of providing room estimates over the phone, to avoid a large overcharge. Reggie senior said that regardless of whether they to an on-site visit, that the final cost can vary greatly.
4) The total time estimate to pickup up / drop off with (3) guys was prepared with a written estimate for 5 hours. - Page 3 of your contract says hours in excess or less will be adjusted in 15 minute increments. This is reasonable for a few increments, but unacceptable when 5 hours was quoted and it took 10 hours
5) My son and I had to help unload
6) I had to supervised the entire process since the forman left
7) I asked if all furniture and ALL ARTWORK would be blanket wrapped....He said "Of course - Easy Peasy"
Many pieces were not wrapped and NONE of the pictures were
Damaged to a media console is beyond repair because it was MOVED AND STACKED without blankets.
They ACTUALLY PUT A 3 SIDED GLASS DINING SERVER ON A HANDTRUCK GLASS SIDE DOWN WITHOUT ANY BLANKETS. I caught this and they wrapped it after I found a small chip and scratch.....Seriously....all glass without blankets. The guy doing it was very nice and a hard worker but not trained properly!!!!
I asked the Forman specifically to TAPE all of the hardware from the beds to a sideboard. Some of the hardware is in a file cabinet and I was handed a separate bag but can't tell where it goes of if everything there.
They were in such a rush that they dropped my 5 foot tall Craftsman tool box in the street, dented it, then looked around to see if I saw it. I did and embarrassed they said it was fine - The tool box locking mechanism does NOT open, and I had to break the drawers to get tool out and buy a new tool box for over $500. read more