The three stars are for the workers who were good (and strong) and never complained about having to carry furniture upstairs. The guy I booked with, August, was super friendly on the phone. BUT we kept having issues with management changing the prices the day of, mainly with receptionist lady, Sonja. And then her saying "I never said that", when I took great notes the day I called them, a month prior. Their truck broke down between our storage unit and our new house and nobody called us or answered our calls for 2 hours until they finally admitted that the driver didn't know how to drive the truck and sped up with the parking brake on, and blew out two tires! They showed up several hours later on rims!! The truck was parked in front of our new house for a couple days until they could get it fixed. Also they didn't show up with as big of trucks as they said they had = more trips back and forth, which takes longer = more money for them. That's not right. Also there was some camping gear that got lost in the 5 miles between the storage until and the house... read more