I will give them a 2. My college son rented a decent home. They maintained it ok. Things that…read moreare acceptable to and things acceptable to college students are different. However, security deposit return is something everyone can agree on. This company has no yet returned the thousand security deposit. It has been 3 months. Connor has told us oh it's because an employee quit, it's because the owners haven't signed yet, it's been mailed, it's been cashed, but we still have not received our deposit back. Today Connor hung up on my child when we mention the Better Business Bureau. I would suggest that people do not deal with this company

went to 1 apartment showing damaged floor boarding that was advertised as having "new floors" and…read morehad a horribly pee-soaked shared hallway leading to the unit. The apartment was still occupied by tenants who had their belongings out in the open (because it is their home, although they rent. Landlords seem to forget that). only 5 minutes into the showing, the 'landlord' was glued to her phone and ignoring potential tenants. Kind of like she said what she needed to say at first, then the quarter ran out of the jukebox. further, I watched people come in, BOLT to the bedrooms (without looking at the kitchen/living room) and say 'go go go' while rushing out the door. I'm more than positive that Kristin let people rob her tenants without checking who was there for the showing. several strangers had shown up in the time we were there and there's no way to keep track of everyone. this landlord should probably just go back to bartending. the entire experience was foreboding, and I recommend anyone to check out other reviews with similar experiences. seems to be a pattern.

My boyfriend and I recently signed a lease for an apartment in the Chapel Hill building. We have…read morebeen living here for about two weeks now and I have little to no complaints. After reading the reviews on this website, I have a few things to say to people looking to rent in this building... 1. Rent will always be expensive when you're looking at apartments in prime areas of the city--east end, park ave, etc. I think that for the ability to have off street parking, a beautiful apartment, various amenities and the convenience to walk to work (for me), the choice was obvious to live here. 2. Upon move in, we did have a few concerns (a light was out, a few windows wouldn't lock, old junk from previous tenant) but a handyman came out later that week to fix what we needed. He was polite and respectful. My only problem with that was that no one alerted us that he was coming. He showed up at our door and almost came inside before we had a chance to get to the door! My question is, if we weren't there, would he have still come in? I am really not into the idea of landlords/handymen coming into my apartment without my knowledge/consent. 3. Yes, there is a laundry room but when it's $4.00 to wash/dry ONE load of laundry, it's more like a burden than an amenity. I ended up just taking my laundry to the nearest laundromat and saved myself almost a dollar per load. And I know what you guys are thinking but when you're a shopaholic as it is, I cannot even afford to my laundry here when I have so many loads to do. (More of a personal issue than a company issue) 4. I'm not sure where all this backlash towards management is coming from. My boyfriend and I looked at almost 6 different apartments under FCM. Sandra and Emma drove us around in Sandra's personal vehicle because it was raining which was so nice. I will say that their apartments outside of Chapel Hill do not even compare. If you are looking for semi-modern, don't even bother looking at any of their other buildings as you will be wasting your time. After we decided on the apartment, Sam, another FCM employee, worked tirelessly aside my boyfriend and I. She answered all of our questions and made sure that we understood everything before signing our name anywhere. She really personalized the experience for us and I'm really grateful because if it wasn't for her, we would've been in a smaller apartment but she helped us find a slightly bigger apartment that was still in our price range. 5. This might be unique to my building (or even my apartment) but the person above me LOVES to walk around her hardwood floored apartment in heels as she's getting ready at 6:45AM everyday. Maybe the walls could be more sound proof--or maybe she should get a rug or not wear shoes in her apartment. I have no idea but it's super annoying. 6. Bugs, bugs, and more bugs. Our apartment has a balcony and it's one of the main reasons we really wanted it. However, there are huge hedges right outside our door which makes it pretty much a hub for pests. Everyday, I put at least one silverfish outside and kill 2-3 ants. The door is horribly insulated which isn't too big of a problem as it's August, but I am not looking forward to the fall, when insects try to get inside to escape the cold. Not sure who does the landscaping but huge hedges and balconies with doors that aren't completely insulated are a real nightmare. All in all, I do love my apartment. I love the amount of natural light and from what I've seen, my neighbors are relatively decent people. I DO wish it accepted pets though.I was so sad that I couldn't bring my kitten especially when I would've paid extra to have her here. When I first started looking at apartments, I really didn't want to move into a building (Mostly because I was worried that #5 would happen) but I'm starting to enjoy it. My first apartment was in a house that was converted to apartments and I must say that I really enjoy living in a building. The main door is opened by a FOB which makes it easy to get in when I'm carrying groceries in but is also a great safety measure. Overall, I would recommend MY building, and my building ONLY to family and friends.

Update, just for transparency I have added a photo of maintenance request. Notice the response and…read morecompletions all the request were supposedly addressed on the same day....photo added below one took 4 calls a rude interaction as the property manager found the request annoying and not a priority (poison ivy growing on the porch near the immediate entry and on the railings of the less than three foot porch. See below...

They are very professional and honest and hard working. The best thing we ever did. We hired Eric…read moreand Mike to screen prospective tenants, and also to sale property we own. We have been working with them for several years now, and we could not be happier. I would recommend them highly. Trust them completely.

don't recommend this property company. They don't believe in giving individuals a second chance…read more The past two places of residency I have paid my rent on time and at times, ahead of time. I make 3 times of what is needed to afford the property and because my credit score was a little low I was denied. I went through a divorce and explained that and now, getting back on my feet. And, in a program working on my credit. I'm quiet, very clean and take care of others peoples properties as if it's my own. That's ok, time will tell....

If I could rate them a 0 I would. Utilized them for their property management services and they…read moreliterally only depreciated the value of the home because of the lack of good help and awful craftsmanship. Have to fix their mistakes after I terminated their contract and services. You would be better off managing your own property. They take your money and literally do nothing for you. If you choose a property management company don't use them! You will regret it after the fact.

If I Can Give 0 Stars I Would..The Lady Trina There Is Really Rude ..She Has Been Nasty To Me Since…read moreDay One.. And When I Tell Her She Is A Nasty Person You Flips And Says No You Are Nasty Or No It's You The One With A Attitude..I Called Regarding Getting My Security Deposit Back And The Moment I Ask For A Written Statement She Became More Nasty...This Is Something That Isn't New To Me I Would At Least Think These Management Companies Will Have Compassion In Their Field Of Work And Try Their Best To Help Out A Tenant Regarding Money That Is Owed To Them.. I Use To Call For Work For The House And Was Given Attitude On More Then One Occasion . It Honestly Made Me Feel Helpless Because I Was Putting All This Money On Rent And Wasn't Even Getting Respected...I Honestly Hope No One Has To Deal With This Management Company.

I currently live in Valley Brook Townhomes, one of their locations and am going on 3 years here! We…read moreare really loving it! Any problems are dealt with in a timely manner and the location manager is very friendly and courteous. We are literally down in a small valley and surrounded by sooo many trees! I went from waking up to seeing my former neighbor's roof to waking up now to seeing beautiful trees and the sky. The ONLY downside is that only a select few homes in this location have washer and dryer hook ups. They do not all have them and there is no laundry facility on site. There is a laundry mat around the corner so it's all good, but it would be convenient to have one on site.

I was a tenant with Hawkeye at one of their Meigs St buildings from 2016-2018! They have apartment…read morebuildings all over town from Monroe Ave to Henrietta to Park to everywhere in between, and my experience renting from them was overwhelmingly positive. I think a lot has changed, but when I was first moving in, their office was situation directly on Park. I met with the manager, went through a pretty seamless approval process, picked out my unit, and moved in within the next few weeks. My studio was *charming* and *adorable* (okay, small) but it truly checked all the boxes for a 20 something living on her own for the first time! It WAS actually larger than any other studio I looked at, super clean, the kitchen space was totally separated by a wall, and there was a really nice bed nook. I paid ~$600/month, though I am sure prices have gone up since then. I felt that price was super reasonable for the ease of calling maintenance (I would do just about anything to be able to "call maintenance" now that I am a homeowner. It me. I am "maintenance...") a nice parking lot onsite, and the LOCATION. Right on Meigs between East and Park. It was flawless. I look back on my time renting with Hawkeye with a lot of nostalgia and happiness. There were no issues upon move out. I received my security deposit in a timely manner and I don't think they ever even showed my unit while I was still living there. If you're looking for dependable properties that are well maintained, Hawkeye has some GEMS and you'll be in good hands!

I would not recommend Gallagher Property Management. They raised the rent without completing needed…read morerepairs, which is extremely frustrating as a tenant. Maintenance issues take too long to address, yet they have no problem increasing rent. I have never paid my rent late and I keep my property in good condition, but despite rent being allowed between the 1st and the 5th, I receive emails as early as the 2nd claiming I'm late and warning that a late fee will be added even when I've already paid. That's stressful, inaccurate, and unprofessional. It feels like they are more focused on collecting fees and raising rent than actually taking care of tenants. Overall, they come across as money-hungry and not tenant-focused. If you value responsive management and fair treatment, I'd think twice before renting with them.

Competent management, friendly, accessible I went through 4 other managers before finding…read moreGallagher

CEM Properties has been very responsive to both emails and phone calls for the past ~1.5 years…read moresince switching from Atlantic Property Management. CEM has successfully gotten my duplex up to code, evicted tenants, found some good tenants, and found some not perfect tenants. Overall I'm pleased with the level of service so far. Not entirely pleased with the tenants, but am thankful for CEM working with and responding to them.

Worst property management ever, including the broker, which is Curtis we try to take advantage of…read moretenants by creating ridiculous charges, and doesn't care if one of the properties have rodents highly don't recommend.

I currently reside at one of their units in Rochester. I rented with them before in 2021-2022 in…read more14607 as a young 20 something. Now with some life experience, and after this past summer opened up for me to move into a space to be able to have more independence with my children, I looked to Maison because they were familiar and from what I remember, decent. Maison has its moments. They are prompt sometimes, and other times not. If you are facing a hard financial time as myself and even dealing with eviction/housing court, they won't let up even if you have a case worker or social worker communicate with them on any assistance youve applied for. They have no issues tacking on the fees. (Nearly $500 for their attorney fees & for mailing paperwork... not caring the slightest of your financial hardship or situation). I'm in 14608 now. I had no issues in 2021-2022 as far as pests, infestations go. But the house that the unit was in always was dusty, lighting was dark, smelled like smoke (cigarettes, weed), some tenants would hang out on the porch of the house with questionable people who didn't live there, so that could get uncomfortable at times, dont think I ever saw anyone go and clean the laundry units there in the entire year I lived there, either... but they were free. This time around, this apartment building has had roaches, mice, the garbage outside is always scattered just attracting this type of activity. They will have Maison workers show up every now and then with no keys, (they expect you to let them in?) the exterminator, John, is great, but he has even said - because of the area... and the property's lack of responsibility... only so much he can do. Maintenance is decent, he came and fixed a light bulb, replaced some stuff on the stove/oven (that is still just old and needs to be replaced completely in my opinion), as well as my keypad. Usually in and out and will update you on the work. One thing that has appealed to me is how often they have housekeeping come by to clean the hallways, I've seen reviews complaining about issues in their rental spaces, but as far as I've known for the past 4 months at this unit, they have had workers come by pretty consistently to upkeep the hallways, work on open units, and repaint the walls. Now they just need people cleaning up the garbage outside consistently! Don't think they do much about their laundry either at this building. I had another tenant tell me he used it once and it made his clothes oily so he just goes to the laundromat now. At this building, not free like the other, $2 for washing & drying. Depending on where you do your clothes, could be bout the same prices or less. You pick your poison. As a single mom, with little help, it's easiest to stay close to home as much as possible. Their boiling system for heat is so inconsistent too. Never had issues from what I remember in 14607. My unit in 14607 was $685 when I first started living here and by the end of my lease it had jumped to around $715 ish (I think) from what I remember. My current unit is $895 in 14608. Maison is affordable. If you can't afford much, like myself, you kind of have to bite the bullet and expect for some things to be imperfect, but on the other hand, they are a business, and still need to act accordingly and keep up with their units and properties ensuring they are safe, healthy and fair for their tenants to live in despite how they feel about them. People, before profit, Maison. That being said, there is much room for improvement, but on the other hand, for their prices, and areas of the city you choose to live in, there are worse properties that won't even acknowledge your maintenance requests or emails. They at least do. They also consider relatively "low" credit scores. Mine was 650s I believe when I applied... and they consider I think as low as early 600s, which NOT many properties do. Also, yes. Their lease and application process is questionable in retrospect. (You pay $20 to apply which opens you up to view an apt you may not even like..., you're responsible for THEIR attorney fees if you fall on hard times and can't even pay rent..., etc.) Hope this helps.

Do not sign anything or rent here, your money is better off anywhere else. A current tenant going a…read moreweek without hot water, no communication or urgency from management to fix this. Spend your money elsewhere.

Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!

I was tenant at one time and the communication was horrible. Once I moved out, they could not even…read morecut a check for $60 minus the rent , even though I left the apartment in excellent condition in a bad neighborhood. And I called them 5 times and no one called back. Talk about cheap and rude.

I love my apartment and the company roc was respectful and kind he helped me move in an made sure…read morehe found a area an friendly neighborhood environment for my child I recommend this agency