I gave ROC Property Management 1 star because I can't give them zero stars. I started with ROC Property Management in May 2013. I stated that I wanted credit, eviction, criminal background checks, and I wanted to be final approver of who would move into my home. Long story short, they rented my home and tenants moved into it in August, and I didn't find out until I called ROC around 5 to 10 August and they told me someone had moved in on 1 August. I asked about the tenants, and they said that the checks were "good." In November, I noticed that the tenant hadn't paid the OCTOBER rent fully and I was never notified. I had to call them and tell them to evict him. Upon asking further about the tenants, there were red flags on one of their records. Then it went to court. And the guy never paid. He was finally out in January or February. I asked them to take him to small claims court, put a negative on his rental history, and make sure he shows up as evicted. I never did see any money from that, although one previous employee led me on with the fact they were going to small claims on my behalf. I have no idea if they collected and kept the money themselves. Then ROC presented potential tenants to me that were totally unacceptable with low credit scores and one even had 8 active collections against her. Really? Finally a tenant with a greater than 650 credit score came along in JULY. I consistently had to call and email ROC to ask for payments and owner statements (this was before online statements). They consistently did not live up to their contract. Consistent "maintenance" fees for snaking drains for three or four months. And upon asking the tenants how responsive ROC was to their needs, turns out they weren't that responsive. So, I have great tenants, and the management company isn't responsive. It is hard to keep good tenants if the management company isn't that responsive. Prior to the good tenants moving in, my sister had to go to the house for a COO, and the place wasn't even clean, although they charged me to clean it. Due to lack of communication, I filed a Better Business Bureau complaint on ROC and I went with another company due to breach of contract on 1 April 2015. I originally went with ROC because of the family name. I had a great experience with Betlam Heating and Air Conditioning. I can't say the same for Lynne Betlam and ROC Property Management. Poor communication. Very poor in timely payments to owners. Poor organization. In fairness, the maintenance department was good. I hope there are other owners and renters that have a good experience with this company. Unfortunately, I didn't. read more
