One star selected ONLY because zero-star ratings are not an option. The blatant carelessness, negligence, and incompetence of this company, as described below, has cost me thousands in 1) lost rent 2) maintenance costs and 3) lost tenants.
Where to begin:
The first property manager I dealt with was Alaina Flynn, who has been arrested on grand larceny charges, at least partially stemming from the intentional theft and gross negligence perpetrated on her clients at Atlantic. The owner at Atlantic was also grossly negligent and never exercised any oversight on Alaina's duties, which provided her with the opportunity to steal from her clients. In my case, she convinced the renter to pay her two months rent owed in cash, and subsequently pocketed the entire amount. Despite this fact and the contribution of the owner's gross negligence to my loss, Atlantic has refused to reimburse the money. Again, the supposed "owner" and primary administrator of this business was convicted on charges of grand larceny, and her behavior went undetected for months/years due to the negligence of the owner.
Alaina always refused to provide reports, statements, return calls and made it impossible to terminate the contract. And this was a common pattern with Alaina, and was allowed to continue because of the absent and negligent owner.
Doesn't stop there... Alaina subsequently rented my unit in early 2016 to a new tenant at a 25% discount to our agreed rental rate and either 1) did not collect a security deposit or 2) pocketed the cash. Needless to say, I never received a deposit and Nicole/Tom - the new day to day managers - to this day have refused to collect and compensate for the deposit.
After informing Tom/Nicole of the oversight, as stated, they still did not 1) enter the unit to take photographs or 2) collect a security deposit. Even more boldly, they waited until AFTER the tenant left (recently in early May 2017) to perform a final inspection..... Of course my home is trashed and of course all communications from Atlantic have stopped. Although clearly their responsibility, they have avoided taking responsibility for the cost of repairs. Again in this circumstance, Atlantic's failure to exercise professionalism and prudence in the exercise of their fiduciary duties to me any my property cost me thousands. And, despite the consequences of their continued errors/negligence, they have refused to surrender their UNEARNED MONTHLY rental fee collected during the rental.
Viewing my experience as a model, should you go with Atlantic, expect the following:
1. Lack of Prudence in the exercise of their fiduciary duties - example being their failure to immediatley request my recent renter Luis for a signed security contract and security deposit as soon as their initial failure to do so was identified
2. Lack of responsibility/ownership for problems caused by their negligence/oversight - example being 1) failure to compensate me for two months rent that was stolen by their employee due to their poor hiring practices and the negligence of their owner in monitoring her duties
3. Lack of professional skill and competence - example being their inability to recognize the need for an immediate home inspection on the current renter as soon as the security deposit issue was recognized.
4. Lack of expert judgement and skill in the rental market - example being their continued failure to market and rent the unit at its highest realizable rental rate. They are clueless when it comes to the dynamics of the local rental market.
Absolutely do not even consider using Atlantic for your property management needs. I had a much better experience with Zona down the road who, despite their problems, at least exercise some degree of professionalism, prudence and competence in the administration of their project management duties. read more
