Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!

They took over the property less than a month ago and have since allowed the garbage to go weeks…read morewithout pick up, offering to send maintenance to take it until they figure out the issue but never sending them. They also do not communicate well. Paul will speak to you like a subordinate if allowed to. Small things like replacing blinds and or routine maintenance of grounds becomes an issue and you will be chastised for reminding them that request have been marked as completed but never followed through with. Spend your hard earned money elsewhere. No one deserves to be spoken to with such disdain and then be expected to pay rent. You will have to remind Paul that you do not work for him and even if you did, he doesn't have the right to treat you like a plebian. My electricity was shut off due to failure to pay it, and it is included in my rent. My worries about my insulin and food were too annoying to Paul perhaps making them pay for it may give him some perspective.

Great apartments in the east ave/park ave area. My apartment was spotless when I moved in and any…read morething I asked them to fix was done before I moved in. I think I get a great deal for my apartment and I'm very happy with it. The only reason I am not giving 5 stars is because every time I had to go into their office they make me wait far too long. They start making phone calls and dealing with other stuff before they handle the customers that are there in the office (even when I have an appointment!).

went to 1 apartment showing damaged floor boarding that was advertised as having "new floors" and…read morehad a horribly pee-soaked shared hallway leading to the unit. The apartment was still occupied by tenants who had their belongings out in the open (because it is their home, although they rent. Landlords seem to forget that). only 5 minutes into the showing, the 'landlord' was glued to her phone and ignoring potential tenants. Kind of like she said what she needed to say at first, then the quarter ran out of the jukebox. further, I watched people come in, BOLT to the bedrooms (without looking at the kitchen/living room) and say 'go go go' while rushing out the door. I'm more than positive that Kristin let people rob her tenants without checking who was there for the showing. several strangers had shown up in the time we were there and there's no way to keep track of everyone. this landlord should probably just go back to bartending. the entire experience was foreboding, and I recommend anyone to check out other reviews with similar experiences. seems to be a pattern.

I have lived at 90 Alexander St Unit 1 for the last 2 years. At first glance it seemed like the…read moreperfect way to start my journey in Rochester. It started with electrical outages here and there that were initially quickly resolved. When I re-signed my lease a year later it got a lot worse. In July whenever I would use my microwave it would trip the circuit and I had no access to the breaker. It took on 3 occasions 4-5 days to flip a breaker. Causing me to lose 100s in groceries. Essentially being without power for 3 weeks with a day or 2 in between outages. I was told that my microwave was defective and replaced it. The microwave was not the issue as these outages kept happening. They then replaced the breaker. I was told by someone on their maintenance team "This building needs to be rewired but they are too cheap to do it." These outages would come once a month sometimes twice. Eventually, they rewired it so that the lights in my bathroom and bedroom don't work but it would prevent my appliances from overloading the circuit. The furnace died this last December for a week. In one of the coldest weeks of the winter. This past week, the whole building has had no hot water and while fixing it a pipe burst causing my living room and the entrance way to the building to flood. I have requested some sort of relief to these situations that have cost me a lot of money. I couldn't even get an apology from the property manager. Don't rent from Wilco, they don't maintain their properties, don't care about their tenants and don't deserve your money. Save yourself money and headaches, and find a better option for your rental needs.

Worst property management ever, including the broker, which is Curtis we try to take advantage of…read moretenants by creating ridiculous charges, and doesn't care if one of the properties have rodents highly don't recommend.

Curt is absolutely unprofessional and not equipped at all to handle a public-facing position…read more When he made countless errors in scheduling and finally showed up unannounced with city inspectors, he behaved in a manner that is unacceptable. I reminded him that per the lease, I was due 24 hours before any entry into my unit, and I needed that 24 hours to arrange time away from work, since I work from home. He got right up in my face and tried to intimidate me with his considerable bulk. He stormed off without another word when I was not persuaded by his icy glare and inappropriate proximity. Please be safe, do not interact with this man on your own: bring eyewitnesses.

Ive been working with Torres Turnkey Property Management and it's been a really smooth experience…read more From the start, they walked me through the process and answered all my questions clearly. I like that they have an online portal where I can see updates, rent payments, and maintenance requests all in one place--it keeps me in the loop without having to chase anyone down. When I needed help with a repair, they scheduled it quickly and even sent photos after it was done, which gave me peace of mind. They also provide weekly rent updates and monthly reports, which makes it easy to stay on top of everything. Overall, I feel like they're organized, transparent, and genuinely care about keeping both owners and tenants informed. It's been a refreshing change compared to past experiences I've had with other companies

I wish they had a -5star rating option available because Torres turn key deserves it....they are…read more100% crooks the have robbed me of over $600 in application and background check fees only to destroy my credit score by running credit checks redundantly and never to contact me to tell me im approved and/or not ......

This company took over the maintenance of our apartment complex. They are absolutely terrible! Our…read morefront door has been broken (no lock) for about 8 months. Currently we have not had hot water in four days with terrible communication and no sense of urgency. Our lease is up in a couple months and we will be moving out

Now that they have excellent leadership management and maintenance at Countryshire Estates, I…read morehighly recommend them. The new team really cares about our community. When a problem arises, they quickly resolve it.