On Wednesday 4/24/19 @ approximately 5pm, I walked in to get my nails done for my usual 2 week…read morerefresher. Originally, I planned to get a gel manicure but, once May saw that my cuticles were in excellent shape she asked me if I just wanted a color change instead. After reassessing my nails, I decided that she was right and a color change would suffice. Immediately, I was told to sit at her aunt's station ( I believe that's who she said she was). I picked my new color (DND #78, for reference and it's one of the same colors I get constantly) while the old color was being soaked off. During the polishing process, I noticed that the woman doing my nails kept checking and reapplying layer after layer after layer of both clear and color polish interchangeably. Plus, she seemed to keep me under the UV light for an interesting amount of time. However, I've been to May mannnnnyyyy times to the point where May's mom knows my mom and I when we come even if we're not together! Plus, I constantly use the same DND gel polish brand because I love how it looks and shines afterward. So, DESPITE my gut feeling, I chalked it up to her being a perfectionist and just trying to make sure she did an excellent job...
THIS IS WHERE I FUCKED UP AND SHOULD'VE LISTENED TO MY GUT TELLING ME SOMETHING WAS WRONG AND SHE CLEARLY DIDN'T KNOW WHAT SHE WAS DOING.
Nonetheless, on Thursday 4/25/19, I woke up and while getting ready to start my day I noticed that my nail color had turned a nasty black color. Naturally, I thought I was just tripping and showed my mom. She agreed that they didn't look right at all. I decided that I would just go back after work and see if they could help me. Since they did the work, no disrespect or rudeness necessary because accidents happen. Plus, I'm not one of the ratchet people that show my ass when I have a problem (maybe I should've this time, ya think?). No big deal tho, right? WRONG!! After work on Thursday, I went in and May's mom greeted me as usual, the woman who did the job was not there. Nonetheless, I explained what happened, what was going on, and that I was just there literally 24 hours prior. I explained that I don't work around chemicals, I hadn't worn dark colors, I didn't dye my hair, or anything else she tried to insinuate that I had done. Initially, she played dumb (no surprise there). Then she went even farther to call me a liar while laughing and saying "Oh well NOBODY paint nail like that, you did it. Pay for color change." After which she rudely dismissed me ( as these type of businesses usually do when you don't spend money or when you have an issue that they caused).
My thumb on my left hand has the most damage and when you run your finger across the nail it's unevenly polished (the nail she kept layering the most BTW), my left middle finger also has a bit of damage and is uneven, and the cuticle areas around the other 3 fingers is also damaged slightly. On my right hand, my thumb is the most damaged and the other four fingers area damaged around the cuticle area.
It is now late Friday night/ Saturday morning, and over the past few hours I have noticed that there has been some tingling going on around the edges of my fingers. Which,I will attribute to this horrible paint job because that's the only thing that has changed within the last 72 hours. So, I'll just soak them off myself rather than wasting money somewhere else. Moral of the story, ladies don't believe the hype of these reviews about this place because as soon as an issue arises they will be quick to play dumb and dismiss you. Anybody can polish nails BUT, can they provide excellent customer service and a resolution besides making you pay when they know damn well you didn't do anything on your end?
Blessings!