Excellent service, very nice location, great staff and would highly recommend them. they have…read morerepair service for anything you purchase, I have a new Pride scooter that I need to get around and I also thought our price was reasonable too they also rent them. I am 83 years old and was very pleased with my purchase. Thank you. You are a blessing to all who need this service. Linda

Not sure what Jim R's real problem was, but that was a long time ago. My experiences have always…read morebeen top notch. Very helpful on phone and in person. My dad has used Family Medical for many years and has been very happy with their service.

firstly, The manager Seemed put out that she had to speak with me. I r compression hose that are…read moretoo short. She told me they are nonrefundable and non-exchangeable. p

Great service, perfect delivery and pickup. We rented a lift chair for post-op, it was a breeze…read more Glad to have them so close!

Our experience could not have been better. They had appropriate chairs in stock, ready to try out,…read moredelivered & set up our selection, and were patient & helpful throughout the entire process.

My advice is to run away from this business. Tried to return a shower chair that was purchased 2…read moredays prior(wasn't used). The owner became very agitated and condescending. When I mentioned I was going to leave a not so kind review, the owner went ballistic. She ripped the receipt from my wife's hand and tore it up. She called me a f###ing a##hole and told us to leave. Who does this in business. Did I mention this chair was for a 88yr old woman. Run away as fast as you can from this business!!! I would have given 0 stars if I could!

I would not recommend this business to anyone! The person who runs this business is very RUDE and…read morenot nice at all. Do not trust what she says to you. Get everything in writing that she tells you. She went back on her word to me. And don't expect her to return your phone calls if you have a problem. She must be a very unhappy person to treat people the way she treated me.

My initial appointment with Complete Home Respiratory Care and mask fit follow-ups were positive…read more John and Donnie were thorough, personable, and made sure I understood my equipment before I left. Unfortunately, almost everything after that has been frustrating. The first issue was resupply. During a later call, I learned that my first shipment should have included an additional mask seal. I had already paid out of pocket for a replacement because I did not receive what I apparently should have received through insurance. When I asked CHR to correct the issue, I was told they could not because they had only billed for a 30-day supply and they "can't change the past." Then I received a surprise bill several months after my initial appointment. I initially questioned it, but corrected myself after reviewing my insurance information and realizing the balance was accurate. CHRC's payment options are to come in during business hours, mail a check, or provide card/banking information over the phone. I can't come in during business hours, my checking account does not issue paper checks, and I am not comfortable verbally giving payment information so staff can manually write it down and process it after repeated clerical and supply errors with my account. I have repeatedly said I am willing to pay, but the problem is that CHR does not offer a secure payment option that fits in my schedule. I asked for them to send a secure payment link, electronic invoice, or ACH option. Multiple staff members acknowledged that online payment would make sense, and one staff member told me the owner has heard this request before and "just won't do it." For context, there is a weekend taco cart in town that offers online payment...but CHRC won't. The next resupply became an even bigger mess. On 5/29/2026, I was told my supplies should be sent within the week. On 6/4, I learned the order apparently had not been placed. On 6/12, I was told it had finally shipped and should arrive by 6/15 or 6/16. On 6/17, after still receiving nothing, I learned the order had not actually shipped and that my resupply had been inactivated without anyone telling me. When the delayed shipment finally arrived, one month late, it was incomplete again. This was supposed to be a three-month supply, but it was missing a mask seal. I also received a text saying I was eligible for a resupply, which made no sense given that this was supposed to be my current three-month supply. When I called again, I spoke with someone in resupply who was kind and tried to help. I appreciated that. But I also learned that the notes on my account apparently characterize me as someone who "will not come in to pay," "won't pay over the phone," or simply "refuse[s] to pay." That is not accurate. I have repeatedly said I am willing to pay; CHR just has not provided a secure or practical payment method. The owner emailed me directly, I responded to that email, and he has not replied for over a week and a half. This experience has not matched the customer-service standard described on CHR's own website. A company that says it understands the unique needs of the healthcare industry should understand that patients in school, work, clinic, or hospital settings may not be able to appear in person during limited business hours just to make a payment or resolve a supply issue. A company that advertises personalized solutions should be able to offer more than conflicting shipment updates, in-person payment, mailed checks, or manually taking payment information over the phone. This has become a pattern: missing supplies, refusal to correct errors, conflicting shipment updates, inaccurate account notes, no practical payment option, and dismissive responses. Based on my experience after the initial setup, I would not recommend this company if another DME provider is available. I am seeking care elsewhere.

I have worked over a year to get proof from Medicaid that this place owes me 314.09 that I paid…read morelast year. I took the letter with the approval out there today. Their system was down. John just left me a voice voicemail and laughed, saying they were not going to give me the money they owe. This place is so crooked. Do not use them. Go somewhere else.

I left a review about this company and their service technicians. Here we go again. The week of…read moreChristmas my chair lift goes out. What happened is nothing short of a miracle. When in this day and age will you find fast, compassionate, though, knowledgeable employees on a moment's notice. I can't stress enough how much I appreciate the hard work, well informed, and timeliness of the work performed. They always, and I mean ALWAYS go above and beyond to help people. Go to another company at your own risk because there is no one better or experienced as this company and their Service Technicians.

Champaign County Mobility did an excellent job for me installing a lift in my van. John and Aaron…read moreand the crew were friendly, knowledgeable and did a great job. They really are nice folks and they know what they're doing and I really appreciate their service. Great people I recommend them