The people they are very nice, but as for the units the cost starts cheap three months later you…read moreget a rent increase by the end of the year, your rent will double and the next year will continue to go up every few months if you like the people and you have more money to waste than any other storage unit is the one for you ,,don't even waste your time. warning stay away from extra space are so many better ones out there. and during the be lucky if you can even get into your space when it snows.

although Valerie is really nice, they will go up on your rent 2 times or 3 times year and every…read moretime they go up it's gonna be at least 30% off they are a big rip off. over the years one time they actually doubled my rent with a months notice and that's why they want you to pay month-to-month because they can screw you in the end. The units all have some kind of asbestos stuff falling off the ceilings they get water when it rains there's Spaces and gaps around the doors so rodents and what not can get in. there's no electricity on the property and and very scarce lighting. Forget, if you want to see inside your unit is pitch black out the sun goes down no lighting .. if you take a unit, you can guarantee within a few months they will go up on your rent and then they will do it a few months again

The Staff Is Professional And Respectful I Would Recommend This Business Too Everyone Looking For…read moreStorage Space !

From the owner: Public Storage rents spaces large and small, from closet-sized units to ones that can hold the…read morecontents of a five-bedroom house. Choose from drive-up, walk-up, elevator-access, indoor or outdoor units, depending on the amenities available at the location you choose amongst thousands of our facilities. Renting from Public Storage is fast, flexible, convenient.A Great Deal:$1 first month's rent*No credit card required for reservations; no obligationRent month-to-monthClean and trusted:Convenient Access to your units Well-lit, fenced propertiesComputer controlled gated accessYou keep the only key to your unitExtra perks:Climate controlled units availableManagers live on site at many addressesPacking Materials and locks available for your convenience Personal, business or vehicle storagePay and manage your account online or on your smart phoneCall now or visit our website to find a location, check rates, reserve!* Subject to availability. Other restrictions, taxes, and fees, including an administrative fee, apply.

It was easy to schedule and I was looking forward to giving a positive review. The day of the…read moredelivery I waited around all morning, about 1pm I get an email canceling the delivery. Didn't even get a call. Now I need to find a new storage solution AND reschedule the work that was supposed to be done next week because I won't be able to have my stuff out in time. Terrible company and terrible service.

An excellent company to deal with. Prices couldn't be better. And the staff from the New Bedford…read moreoffice were superb. Thank you for what I needed when I needed it.

Finding myself in a conundrum when all my possessions were being delivered from Florida a few days…read morebefore Christmas Eve 2013 I had to scramble to find a place for the trucking company to deliver. I cannot say enough great things about Mattapoisett Self Storage. I called on a Saturday and they leave a number on their answering service to call if it's an emergency, this was, I did, promptly Cindy answered and met me the next day at the storage units, Sunday, did the paper work. The units are new, climate controlled, spotless, you can come and go as you please. So yesterday my remote wouldn't work when I went to the unit. The power had gone off. I called Cindy, once again using the emergency number, she was out on errands, stopped doing her errands, and immediately showed up, called the electric company, let me in by working the doors as only she knew how, and by the time I left my unit the power was on. Fantastic customer service! Highly recommend and a perk? It's in the boatyard so maybe you'll see a boat with your name on it!

From the owner: Clean, well-lit like new self storage facility. Family owned and operated run by friendly, helpful…read morepeople.

Locked out of my unit! New manager calls one week after my bank rejects my autopay says my cards…read morebeen declined, been there for years. Turns out they put in a rate increase without notice so bank declined. Manager waited a week to call? Said they emailed and it was marked unread? No emails from cubesmart except thank you for you payment September 20th and you have new bill Aug 26 and so on. So unprofessional.

BEWARE !! Do not purchase the insurance and check on your items frequently. I stored furniture…read morefor 15 months and when the movers came to move for me, over 12k worth of furniture was ruined from flooding/snow plows pushing snow against the door. There was mold on so many items that I had to throw away. Besides the mice droppings and nests. The insurance does not cover this and there are many exclusions. When the staff member offered the insurance, he told me everything was covered. Paid 1k for insurance to not get covered.

The manager Jemily is fantastic at her job the facility is super clean and any issues are fixed…read morewithin a short period of time

Stored our stuff here from March 2024 to November 2024. The place was nearly empty but we were…read moregiven a unit far from the door for no reason. When we took our stuff out of storage, we had family photo albums and other artwork come out of storage with mold on it, in addition to some other items. I guess it's not quite the climate controlled environment it's meant to be. Claim was denied because we didn't purchase their insurance plan. Find another place to store your stuff!

This review pertains only to purchasing packing materials - nothing to do with vehicle rentals or…read morestorage. I'm moving - a task that *no one* enjoys. I went on-line to U-Haul's website to order boxes because I know their prices are fair and that they'll buy back any boxes you don't use (and you always need more boxes than you think). The website is helpful, and I decided to just trust them and purchase the "1-2 Bedroom Apartment" package which, with MA taxes, ended up just under $200. I indicated I would pick the package up (it's a lot of boxes and other materials) at 1 PM. When I arrived at 1 PM, they had not seen, and therefore not started, the order, and the attendant's eyes grew wide (literally), and he asked, "you ordered all of this?" Yes, yes, I had. He was polite, efficient, and worked diligently to get all the components to the door. It took more than a few minutes, and the store had a bit of a line but he focused exclusively on my order. When it was ready, another gentleman helped me load the materials into the car, and he was also polite and efficient, and he apologized for the delay. So, the two-star rating is because: 1. When you order on-line and select a pick-up time, the expectation is that the order will be ready at that time, not that it will be started at that time. This was like ordering a pizza for pick-up at 1 PM and having the restaurant start making the pizza at 1 PM. 2. They were polite, efficient, and worked diligently to get it done once they realized what needed to be done.

The management at the Mt Pleasant New Bedford location is absolutely horrible. The new people…read moreworking there are clueless because of the lack of training, ot honestly seems like the managers need their own retraining on how to run a place never mind making them actually teach their new employees something. Customer service and business should not be affected by the lack of policy around there. Not even worth dealing with this place anymore because everyone is so rude and miserable. I heard one girl working there calling a customer an obscene name (not appropriate for here). Just go to Penske or one of the other local storage/truck rental facilities. Zero stars, uhaul.

This place is a dump and the management is even worse. I regret ever using them. There are much…read morebetter options locally at better rates. STAY AWAY!!!!!

From the owner: At Prime Storage, we know that behind every door is a story, and we want to be a part of yours…read more We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.

DON'T USE THEM!! Terrible service! I do not recommend!…read more They never showed up although we called to confirm twice, including the morning of where, they said they were on their way...people are relying on you to move and you don't even have the decency to show up! Losers! Don't worry I will make sure I spread the word that your business absolutely sucks!!

I needed a refrigerator delivered from Home Depot as I bought a closeout unit. Many of the movers I…read morecalled never even got back to me. Jose answered his phone and gave me a quote, and we met the next morning at Home Depot at 9:00. He and his partner were amazing, as the doors needed to be removed, and Jose knew how to do that without hesitation. I needed the fridge ASAP as my old one had quit 4-5 days before in the middle of July. Thank you, Gentle Movers!!