Steve is responsive and provides excellent service and quality work. He is fair and upfront about…read morepricing and works to earn his customers trust. I highly recommend Hesse AC.

Steve and his crew are terrific. I had used Hesse Air and Heat some time ago under my home…read morewarranty. He did such a great job (which is unusual with many of these companies that provide service with home warranties) that when I next needed service, I'd just call Steve's company directly. He showed up exactly on time, diagnosed the problem and had his crew here in a couple of hours and fixed my AC. No mess, no fuss! What a great job. Use Hesse, you won't regret it.

Last spring on April 25, our home warrant company sent Entire Air Solutions to do a spring tune-up…read moreon our 2 HVAC units. The primary goal of a tune-up is to optimize the system's performance, extend its lifespan, and prevent potential issues before they become costly problems. Jason from Entire Air inspected our systems, said everything was fine and went on his way. He did not remove the valve service caps to hook up hoses to measure system pressures directly to determine the health of the systems but apparently did it in a different way. On every spring tune-up we have had before, technicians measure the level of refrigerant in the system by attaching gauges to the unit which involves connecting hoses to the unit by removing the valve caps and connecting the gauges to the system. Over the next few weeks after Jason inspected our systems on April 25, the downstairs unit quit cooling well, and by June 21, it started blowing air at 75 degrees. On June 21, Jason with Entire Air returned to determine why our downstairs unit was not cooling. He said that one of the service valve caps, which he did not inspect on April 25, was deteriorated ("had dry rot") and was the cause of loss of refrigerant. He added 5 pounds of R22 at a cost of $600 and put on a new service valve cap. On his return visit on June 21, Jason did not do a leak test to determine the original source of the leak, which clearly turned out not to be the valve cap as the system continued to leak R22 over the next several weeks. Nor did Jason add leak freeze during this follow up visit as a preventative measure in case there might have been a leak in the line somewhere that had caused the initial 5 pound loss of coolant. Three weeks later on July 17, Tim from Speedy Electric & AC came out to inspect the system and found that an additional 2 pounds of R22 had leaked from the system since June 21 when Jason had added 5 pounds of R22. Tim found that both Schrader valves were not tightly secured and he had to tighten both of them down to prevent further leaking, as Schrader valves are known to be a source of refrigerant leaks in air conditioning systems. Tim added 2 pounds of R22 at an additional cost of $320 to us and also added Rectorseal Leak Sealer in case there were any line or coil leaks present. Had a deteriorated service valve cap been the source and cause of the 5 pound loss of coolant, then by simply replacing the valve cap, which is all Jason did on June 21, the system would not have leaked any more. I spoke with John, who said he was the owner of Entire Air to complain why our unit had lost so much refrigerant in only 7 weeks. He said that his technicians do not use gauges to measure pressure/coolant levels because doing so could release small amounts of coolant from removing the valve caps and hooking up gauges. Instead, he said his technicians measure temperatures to calculate pressure levels by referring to a pressure/temperature chart. Even if this an acceptable way of estimating pressure and coolant levels, the service caps still should have been removed and inspected to determine the condition of the rubber gaskets inside the caps to see if they needed to be replaced. Jason did not do this. on his April 25 inspection. The initial spring inspection by Entire Air on April 25 was inadequate. The follow up on June 21 was inadequate since a leak test was not done, nor were the Schrader valves inspected during that visit to make sure they were tight and not leaking, nor was leak freeze added as a preventative measure. On July 21, Speedy Electric & AC properly diagnosed and corrected the system issues and we have had no further leaks since then. As a result of poor service from Entire Air, my wife and I incurred charges of $920 and $70 for a second service call which might have been unnecessary had a proper tune up had been performed on April 25. We cannot recommend Entire Air and will never use them again.

Excellent company! Hardworking! Our technician Jason has serviced our units for a while now. He is…read moreextremely knowledgeable and always has an excellent attitude! He comes out quickly and does a fantastic job every time! He explains everything he needs to do in detail, and does not rush the work but is very efficient and does excellent work! We are so grateful for Entire Air Solutions!

We just recently had to get a new air-conditioning unit. Jeff was very professional and the whole…read moreexperience was great. The crew that came out to do the install were amazing! So friendly and professional as well. Miguel, Colby, Franchesco, and Edin were great, and had our new unit installed and blowing old air before the end of the day. We will definitely be using them again as well as referring all our friends.

The heater in our house was blowing cold . I called Avery just like I have in the past , I explaned…read moremy issue , Jeff advised Me on what He thought it was. (It worked) Jeff you have customer for life .

2015 Bottling Day Customer Service Award. When we went out for bids on a new A/C and heating…read moresystem, Jim not only was the most cost effective, he also redesigned our system to make it more efficient and tie in effectively with our energy conservation plan. Very responsive and honest, really takes care of you.

I've been using Jim for over 5+ years for some rental properties that I have in Carrollton, Plano,…read moreAllen and Frisco area. Always does what he says, and always recommends the right thing. Never does unnecessary/costly work. Highly Recommended.

Jordan & BillyGO were great. Had an issue over the freeze and they showed up same day, helped…read moreidentify the issue, ordered the part and installed. Very professional and reliable.

I came up with one follow-item next day after the technician's visit. BillyGo re-deployed Tray in a…read morefew hours on Saturday so I didn't have to re-explain what happened last 24 hours. BillyGo's appointment and deployment system is very convenient to me. No complaints so far.

Absolutely the best and most honest HVAC guy you could ever hire. Was told by Willard Heating and…read moreAir it was a $2000 coil issue. Willard was going to charge $250 lb of 410-a coolant. Andy not only charged $40 a lb for 410-a same product but fixed the AC problem with a $70 part. WOW. I wish all subs were as honest as Metroplex. I highly recommend!!

I would absolutely not recommend Metroplex AC and Heating. For one thing they weren't able to fix…read moremy AC. For another, they are dishonest. So - I was having AC trouble. I noticed this guy's hours were until 9 PM. It was 8 PM, so I thought I would go ahead and see what they could do. They said they would be at my house in 40 minutes! Great! This did get delayed by an hour, but whatever, they were still willing to come over at a weird hour so I didn't mind. They came in, did their thing, the AC turned on, they charged my $179 (check) and left. 10 minutes later, it turned off again. I called and all I said was "Hey, it just turned off again..." and he immediately responded with "You know what, don't worry about it, I'm not going to cash this check, it's clear you have bigger problems and will need a lot of work done to fix it". Well, it really wasn't that much work with the next company, but whatever, he was really nice for offering to not cash the check. I thanked him and said I'd leave a great review. REALLY happy I held off on that. A day later I checked my bank account and the check had cleared. Oof. I called him, he said his wife had cashed it when he told her not to, he'll send me another check today and I'd get it tomorrow. Not sure why he already knew about this and didn't feel the need to call me, but okay. The check didn't come the next day. Or the day after that. I call again. He says "Don't worry (I laughed at that) you'll get your check". When we end the conversation he texts me saying he put it in the previous evening. Not what he said he'd do originally but okay. I get the check today and it's for $104. Figures. I call him and he has the gall to tell me "You know what, I'm going to be honest with you, the guy that came out with me charged me $75 and I'm not going to pay that from my pocket. I could have kept the whole check, I don't owe you anything. This is legal as you wrote me the original check." We go back and forth like this for a few minutes, me saying sure, it's legal, I would have been fine with you keeping that service call fee because you did come out, but the fact that you lied through omission several times to get to this point is just sad, honestly. Be upfront. TLDR; He lied on three separate occasions and went back on his word. Was that 'accidental' check cash actually on purpose and he hoped I wouldn't notice? I wouldn't be surprised after the conversation we just had.

Update May 2018: My AC had been intermittently blowing warm air since a bad storm earlier this…read moremonth and with 100 degree temps predicted for next week, I figured I should call Strike Force before the holiday weekend. Jon arrived at 9am this morning and, of course, the AC was blowing cool air. But, in about an hour, Jon figured out the issue & fixed it. And I greatly appreciate Tara for scheduling a next day appointment around my hectic work schedule. Original 2017 review: This morning, I awoke to my AC blowing warm air. I had used Strike Force before (thanks, Jon!) and, luckily, they were able to fit me in the same day. Jeff arrived & had the system blowing cold air in about an hour for a very reasonable price (especially given it was a Saturday). I appreciated being given the options & quotes before the work was done. I am also grateful he called the manufacturer to learn the blown capacitor in the system was the wrong size (installed before I moved in). As a woman with minimal knowledge about home repairs (although I have learned quite a bit in the past few years with this condo), I occasionally feel taken advantage of or spoken down to but that was not the case with Strike Force. I will definitely use them again since they gave my current AC another year of life (knock on wood).

Strike Force installed a new HVAC system for our house last summer, after prior year fixing…read more25-year-old system. They matched up the new system with the two-story house. Never once tried to oversell me. Strike force installed the system in one-day and evening. Cleaned up when finished. They are straight shooters and not what they are doing. The house stays cool all the time. The one time I called Toby this year, he promptly arrived and adjusted they system. I highly recommend Strike Force.

Replaced a couple of water heaters on second floor and took great care to get the old ones out, the…read morenew ones in and installed without issues.

David was very friendly . He did a good job checking our tankless water heater today ..He was in…read moreand out . He was very nice . I would recommend him .