We love our new front door. Sandi was great and Serge the installer was professional and friendly.read more

I got my baseboards and door casings here. Price was great. Lowest price I was able to find…read moreanywhere. Decent selection of trim as well. Only reason I'm not giving 5 stars is that the girls at the front kept messing up my order so I would get to the back and be given the wrong product. Had to go back and forth a few times and the price had to get adjusted a few times as well.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

Awful. Zero customer service. Custom measurements for frameless shower doors were not accurate nor…read moreas per contract and they needed to squeeze it in. Door is chipped. Supports are not the same style. Alignment is not square. Glue won't come off the glass. Damaged ceiling during installation and did not repair. Paid extra for coating to prevent water marks and not sure if it was installed. Have called and sent numerous emails but no response. They just automatically billed my card. Do not recommend using this company.

I have never dealt with a company less interested in me as a customer. I live a long way from…read moreShowerhaus (600 km) but stopped in to look at their products. We were interested and contacted them by email. Sent a number of emails detailing what we wanted (just the glass, no delivery or installation since we live quite far away, on an island). They said a shipment was due but in spite of telling us they would keep us posted we heard nothing from them. When contacted a few weeks later they said that they never got anything in our size. We were a little pissed, but when you live rural you have to deal with what you can get. That was a couple of months ago. We contacted them again and they said they would be getting another shipment in the beginning of this month, September. Never heard from them so we contacted them again. They replied last week that they got the shipment but had not opened it all yet but would be done in a couple of days. A week later and we have heard nothing so I call them. I am told that yes they have what I want but they can not be bothered to open the shipment until sometime late this week or next! Remember, I just want to pick up the product, give them my $1K+ and leave, but they need a second week to open the crate! Not once did this company contact us unless we asked them a question nor did they ever provide us with any updates; they only responded to emails. I said we would go elsewhere since I couldn't see their customer service ethics lasting long in the real world. The owner emailed me and said he could notify me if they ever decide to open that crate. I pointed out that I had driven 600 km to pick up the product, rented a truck and would be driving back home today. His response: Hope the rest of your day is nice. Be warned, this is not a team of professionals nor is it an operation you want to rely on.

This company will sell you a premium priced product that is not structurally sound (sags), did not…read moreprovide required assembly hardware, did not provide installation or assembly instructions and will send rude staff without a mask into your home to not offer solutions. Through our designer we purchased a custom vanity for our master bathroom. When we were ready for delivery, we were advised that they were currently not offering installation due to Covid-19, but the unit was complete and they would deliver to the garage. We determined that the contractor would assemble and install the vanity (the contractor is very skilled and has been doing this for well over 40 years). At no point during the discussion about delivery did they suggest that this vanity may be difficult and recommend we wait for them to install. When the vanity was delivered they provided no instructions or hardware. When my contractor started assembly he had to go back to them several times for clarifications and to request hardware. This required several trips to the manufacturer to pick up supplies. Once the counter was installed on top it was noted that the middle of the vanity was sagging and my contractor put in a temporary leg to hold it up. The drawers were all misaligned so we asked the company to come to adjust them (they were now allowing staff inside homes). The person they sent to my home showed up without a mask and upon greeting us rudely said "what's wrong with the vanity". I explained the issue and he asked if it was screwed to the wall. I advised I didn't know as the contractor did it. I got our contractor on the phone so that they could discuss. The person from the cabinet place waived me off and basically refused to talk to the contractor. After they looked at it, I was told that legs (that were not provided) should have been installed at the back of the unit and unlike a typical vanity, it should have been screwed to the wall all the way down the back not just the top (at the top is industry norm). His only suggestion to fix it would be to take the counter off, and redo the whole thing (plumbing, fix the wall, the whole 9 yards. Not an option now (or an expensive one). We discussed with my contractor and brought in air bags to raise the unit, add legs and secured it. He also fixed drawer face cupping and added additional screws to the drawer rails (not an installation issue, a quality issue) We advised Evans of this much less expensive plan and requested that they cover the cost of these repairs. They have indicated they are not responsible for installation and will not cover these additional expenses, essentially washed their hands of the whole situation. At many times during this transaction they could have done several things that could have avoided this problem including: saying they recommend they do installation, provided installation instructions or a call with our contractor, at a minimum flag that this installation would be different from standard, provided all the parts necessary for installation the first time delivery, but nope! Instead they sent someone to our home without a mask who was rude and dismissive and have taken no responsibility for the fact they charged us for a premium vanity that was not able to hold the weight of a counter top and taken no responsibility for their product quality or complete lack of service. We would have been better off going to Ikea

From the owner: Specializing in manufacturing custom kitchen cabinets, remodelling, resurfacing and designing fine…read morecustom cabinetry for over 25 years.

I was sold a defective washer. After 2 years it is scrap metal, I have to have it taken away. They…read moreaccept to responsibility for this: " we just sell them"