Everyone at Bay State Physical Therapy is amazing. Staff are friendly, knowledgeable and good at…read morewhat they do. Jenny, Lynn, Matt and Lisa really get to know the patients and work hard to create a warm and energetic atmosphere. I came in with lower back pain, later to discover it was a herniated disc. The improvements I made over my time there have greatly improved my quality of life, and even though I "graduated" they made sure to provide me with a good sense of direction on where to go from here to continue to maintain my improvements. I would definitely return to Bay State in the future if I find myself in need of PT again. I've gone to a few other places over the years for various ailments, and none of them compare to Bay State Franklin. I almost didn't want to leave!

I used Bay State for PT following my Achilles Tendon repair. From the start, I made it clear I…read morewanted to get back on a basketball court and more. The whole team at Bay State in Franklin from Dave the owner to the Therapists to the Receptionists were very proficient. I always felt each therapist knew what they were doing and they were involved with my case. The convenience of being inside the Franklin Y meant access to a full gym, track and excersie equipment - an added bonus.

Thinking about the experience - the office policy does not allow for switching care teams. The…read moreoffice in Franklin near stop and shop is undergoing renovations. Please read other reviews as well.

The care I received from Jake and Maddy were good and a pleasant experience. However, the front…read moreoffice gave me incorrect information about my insurance benefits. This was my first PT experience and I was told that I was going to have a $40 co-pay per visit, which I figured would be like my PCP where no deductible was at play. Even on the intake form, I initialed that I only had a $40 co-pay per visit. I ended up visiting 5 times and every time they took a $40 co-pay. More than two months later, I unexpectedly get a bill for $400! I called the billing office and they confirmed that I was given incorrect information about my benefits by the office staff, and that my deductible did apply in this case. Had I known that and had knowledge about how much each visit was going to cost me, I likely would have not scheduled additional visits and continued my rehab at home. Even though the billing office confirmed that bad information was given to me, they were unwilling to make it right. They are leaning on their disclaimer form, which makes them harmless for any mistakes made on their end. It's too bad patients don't have that type of protection. I have a pretty standard BCBS plan from what I understand. After the first visit was billed and paid, the practice should have notified me that my benefits were not as they were presented so that I could make an informed decision about future visits. Instead, they continued to only collect a co-pay and not notify me of the applicable deductible. I'm going to pay the bill but I wanted to post today to warn other patients to check your own insurance coverage prior to going to this practice. Additionally, I suggest that you inquire what the service fees and contracted rates are for your insurance coverage so that you can understand what potential patient responsibility you might have in the case that that they make another error in reading your benefits. Despite the good care, I will not be returning to this practice due to their unwillingness to right a mistake. I was willing to split the difference with them and pay $200, but they declined. Very disappointing.

I had a great experience working with Brent and Julie during my physical therapy for my hip and…read moreknee. I saw Brent more often, and he always took the time to listen to my concerns and make sure they were addressed. He taught me stretches and exercises, carefully making sure I was doing them correctly. He knew when to advance my exercises, so I built up my strength. His dedication to helping me recover was outstanding. Julie was just as wonderful. She listened carefully and always found the right stretches or exercises to help with whatever I was experiencing. She would work on my muscle knots until I felt relief. She was caring, knowledgeable, and genuinely invested in my progress. I'm so grateful for the care and support they both provided throughout my recovery. I highly recommend Brent and Julie to anyone looking for compassionate, skilled physical therapists.

I had Brent Doherty I had sciatica ,, He is excellent…read more.. I was leaving on Vacation . Showed me a lot of different exercisers to do and a print out ....I went .. I did the exercisers when I came home .... I Am walking with No Pain THANK YOU SO MUCH BRENT

My PT therapist was professional, knowledgeable, and had a great positive attitude. After 12 weeks…read moreof therapy, I have been able to resume my normal activities. The entire office has been a pleasure to work with.

Excellent service. Great staff. flexible service knowledgeable staff good locat with plenty of…read moreavailability for parking. I will use them again if I need additional physical therapy in the future

I have been working for Elite for over a year now, checking in every patient that comes and goes. I…read morehave seen people come in, in complete pain, hunched over, and upset. I have seen those same people leave standing tall and beaming ear to ear over their experience with our therapists. 3 years ago I injured my neck, and hadn't really done much about it. Just fought through the pain, like most do. Life goes on, so should you, right? However, watching all of our patients have such great outcomes it lead me to make a decision - and get myself on our own schedule! It was the best thing I've done. It has been a real treat to be on both sides of the process. JP (and Kane, now at our Lincoln location) helped me tremendously in getting back to my normal routine, without pain!! Things that used to cause me to "lock up" for days, now give me no trouble at all. Call me bias, as I do think the N. Smithfield team is pretty great - But i have to say, Elite as a whole has a super star lineup. You can't go wrong with any of our locations or PT's. go team!

Elite Physical therapy in North Smithfield was fantastic! Elena is right there with you at all…read moretimes during your therapy. Ross was also very good. Everybody from secretary Diane to PT assistant Abby were very helpful and caring. This is the second time I have used them for therapy and they exceeded my expectations. I will miss seeing them!

I have been going here for over 20 years. They certainly have provided me with great care and the…read morestaff has been very helpful. I have used the PT services, the lab, urgent care and physicians within the practice.

Wendy Hodge is an excellent physical therapist. Very knowledgeable. Excellent insight. Thought…read moreprovoking & motivational. Appreciate her insights as healing for an injury.

This place is amazing. First, we will start with Karen. I was in a really bad car accident and…read moreshe worked with me trying to overcome the insurance obstacles that I was running across. After a lot of due diligence, Karen made it happen for me and I now see Steven for PT. Steven is a fantastic Therapist. I can't even imagine what condition my arm would be in if I didn't start to see him. We are working our way through my many body parts that were compromised in the accident and I have to admit, I am impressed with him. I will highly recommend Steven to anyone that needs bodywork. He really knows his stuff.

I am so incredibly lucky to have found this place after having knee surgery. I had an osteotomy…read morewhich meant I was at PT for about five months. This was an extremely painful recovery which involved breaking through scar tissue, and getting my knee to bend from 30 degrees, back to full motion. Stephen was outstanding! When the pain got rough, he was great at distracting me or at least making me laugh and not focus so much on my leg. The moments when I felt like I'd never recover he was great at being encouraging, while remaining honest. He spends a lot of time answering any questions, and I never felt rushed. I honestly can't believe the progress I've made, it seemed so impossible but Stephen got me through. You will not regret having PT here. Jodie and Diane at the front desk are also so kind and helpful. They go the extra mile to make sure you have the appointments you need, and that your insurance is all in order. Although I don't want to need PT anymore, I kind of miss going there!

I have had much physical therapy in many places by many people,…read moreby far Anthony Sisti is the best. For the past two years Anthony has worked with me for knee replacement, back surgery, nerve pain and pulled shoulder muscles. He is compassionate, knowledgeable, efficient , and a good listener. He understands the human body. His staff puts you at ease, always cheerful and cooperative. Connections is the place to go ! Rosa C.

I had a fantastic experience with Connections. It was my first time getting physical therapy and I…read morewas a bit nervous. They not only explained everything well but put me on a great path to recovery by providing a state of the art tech platform with videos on the exercises I need to do. Can't recommend them more!

Top-notch practice. From the extremely friendly administrative staff, to the spotless facility just…read morefor starters. George has his doctorate in physical therapy and it shows! I've unfortunately had a lot of PT in the past, and none of the other facilities or staff can hold a candle to this practice. George is not only a compassionate man, but he knows exactly what he is doing. If you want to start feeling better, than call and make an appointment immediately. You definitely won't regret it!

I highly recommend RI Physical Therapy to all! I have been seeing George for 6 months and he has…read morehelped me so much with my leg and pinched nerve in my back. George has a wonderful personality and works with my busy schedule. The office staff is wonderful as well. If you have any issues going on, I would highly recommend RI Physical Therapy to everyone.

Recently worked w/ Momentum and they fixed me right up. My experience with Momentum was superior…read morecompared to another local PT provider for the the same issue. Unlike most PT offices, you work with a a very knowledgeable and skilled licensed therapist each time. Front desk is super pleasant too! Wouldn't hesitate to return when needed again.

Patrice runs the front desk like a well-oiled, insurance-navigating machine and is also a complete…read morejoy to talk to. Alex has been treating me since I was 4 months postpartum and experiencing persistent lower back pain after being pregnant with my son (9 lbs, 9 oz at birth) and delivering him via c-section. Her empowering, supportive and adaptable therapy and style is matched by her deep expertise in women's health and how the body works. Yesterday, after about 8 months of dedicated work and patience (on her end) I achieved the milestone physical goal we had set when we began. Alex, thank you SO much for giving me this power back. Your work is very impactful and has made a huge difference in my life, health and comfort! Plus, my 1 year old (now 27 lbs!) loves that Mama can pick him up more now!