Active Pest Control
I have been a customer of Allgood Pest Control for over 16 years, now Active has taken over their business.
The worst customer service I have had ever! I called customer service asking to speak to someone who could review my termite contract with me, as the tech who treated my home made statements that had me questioning if I need to upgrade my contract.
1. cust serv rep #1 said they would have someone call me.
2. a week later no call was made I called cust serv rep #2 and asked to have someone call me.
3. a week later I had not received a call so I called cust serv rep #3 who said she shows an agent was coming out to discuss the contract on May 1st and they would call 30 ahead of the appointment
4. about 30 mins later I get a call from a tech who said he was advised by his supervisor to call me. LOL... I advised him that we had an appointment on May 1st... He advised we don't work on Sunday... I asked him if he could answer my contract questions, and he said no, I just apply the treatment. I advised him I already had a treatment.
5. Called cust serv rep #4 and asked to speak to a supervisor. She gave me the supervisor and I explained what I needed she said she would have the local manager call me. I asked for his name and number she advised I don't have that info. I asked for her direct number so if no call came I could call her back, she said no, just call the regular no customer service number...
Humm, they can't provide a person in management, They can't provide a local manager contact info and they could not find my contract to send me... They did send it over 30 days later. read more