It seems there's chronic issues with this location. I also had a bad experience with this place, and was very disappointed in the product i was given for my disability. Why don't you listen to what customers are saying & make a lot those changes?? Why don't you hire more professionally trained employees & make it a business to be proud of?? It's not that hard to be accommodating!!!!!! If the receptionist isn't being nice to customers, then give her a warning & express expectations of service!!!!! It's sad to read bad review after the next, then the owner apologizing for bad service & poor treatment towards customers!!! read more

Yes, this was my first time here in the Glendale location and it was pretty darn professional. The building was professional in appearance and the staff were professional and attentive and quite honestly very friendly. My initial visit to ACTIVE LIFE was less than ideal. I believe that I initially was seen at their Lakewood location and... lol I'm still attending counseling for my post traumatic stress disorder that I picked up visiting that location. I took a uber to this location simply because I didn't want to drive around looking for this medical building and 2 I didn't want to have look for parking in such a sketchy area. Well, my uber couldn't find the entrance because of setup of the entrance being in the back parking area which was behind a large iron fence. The surrounding area was in fact depressed and dirty. Lol I don't remember what the heck was wrong with me that day but when my uber driver told me that "this was the building " as he left me out in the front of the building facing the street, I like a simpleton got out and thanked him! OMG, I honestly thanked him for taking my money performing the service of driving that he was hired to do! Mind you, I needed to hoof myself around the front of the building looking for a entrance that obviously didn't exist. Then I had to walk around to the back of the building and through the iron gates to enter the sliding doors situated in the rear parking lot! This location here in Glendale was drastically different and very nice. The people going in and out were dressed like regular people and not like they had substance abuse issues. I strongly encourage if you have to choose between the Lakewood location or the Glendale location.... OMG, this isn't even a choice! Its truly common sense! Now I must say, the staff at Lakewood were extraordinary! As well as professional and attentive. It was strictly the outlying area. read more

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They are holding my wife's diabetic shoes hostage. They need her to "make an appointment " to try them on and pick them up. Whenever I call to make an appointment I get the same message: "We're sorry, but the mailbox you are trying to reach is full." This has been going on for over a month. There is no other number to call. We may just have show up a cause a scene until we can speak with a supervisor. This is for thier Glandale office. read more

Janeth is a breath of fresh air. She was very helpful and easy to deal with! Not only she was polite, professional and helpful, she also followed up and stayed on top of the issue at hand. That is extra ordinary. You don't see that anymore. Janeth made a huge difference ! read more

I have never experienced such rude and belittling treatment from a receptionist. I was calling the office since 3:30 pm to make sure they were open and to let them know I'll be cutting it close but I'll be there before 5 and no one was answering. I made my way after to work to try to catch them right before they closed and I arrive @ 4:52. I knock because it was locked and here comes the receptionist from the back door not even greeting me but already advising me in her annoyed tone that I will need to come back a different day because they already started closing. I say please it's just a simple exchange I was told I didn't even need an appointment and she just kept getting more and more annoyed and rude. I'm literally begging her to please just give me my garments because it has been impossible for me to make it over before they close and she starts rolling her eyes saying she can't because she can't do overtime she can get in trouble and I remind her that I showed up with 7 minutes before closing and instead of standing there going back and forth with me she could have easily been done already. She rolls her eyes and says "fine but if I get in trouble it's on you." You're literally wasting time lecturing me - which by the way is beyond unprofessional, disrespectful and uncalled for? I go inside and she is still trying to tell me I need to come back and give me some dumb excuse, again I begged to please give me my garments and by this point I feel so disrespected I ask her why she is being so mean to me? I'm beyond confused? Again rolling eyes, shaking her head! She finally gives me my items, the whole process took less than 2-3 minutes. Unnecessary and uncalled for. To the owners, watch the tape since she claims she is being recorded. This type of behavior should not be allowed in an establishment that is there to serve patients with chronic illnesses, who are battling cancer and who are simply trying to pick up garments to get relief from pain and discomfort. Shame on you. read more

Extremely rude customer service on the phone. This location definitely needs retraining on the company mission statement. When I asked for the woman on the lines name, she hung up on me. No one who has just gone through a surgery or injury should have to go through any more difficulties. The lack of compassion at this office is disgusting. Before I called this office, I had called another Active Life location and they were extremely helpful, friendly, and solution oriented. I hope I never have to do business with this office again. read more

If you can go to a different prosthesis company you should. absolutely the only thing the person who took my appointment cared about was money...making sure I knew that despite the order insurance doesn't always pay and I'd have to cover if they didn't, etc. I had to go twice because they scheduled me for an appointment even though medically I needed to wait a few weeks but I didn't know when I should be going and they didn't ask. Then when I needed a replacement they gave me inaccurate information about what was covered that a different prosthesis provider and my insurance company helped me with within minutes. And they were rude. I'm fortunate to have options that are covered but they made a difficult situation more so and I'd rather pay more than go there again. read more

I made a phone call today at your Glendale Ca office the person I spoke with was unprofessional. so I decided to come in the office to see if someone with professionalism can assist me. unfortunately for me I got the same person. Pricilla is very rude and condescending. You can use professional words, but if you use them without empathy your words means nothing however intelligent and educated you are. For the company I do not know how you allow a worker like Pricilla work for your company. I've read all the reviews and this is not the first time someone has made comment about her unprofessionalism. She should not represent your company in the front office unless this is the branding you want for Active Life in Glendale Ca. read more

I came here with my mom and the receptionist was kind and helpful. Priscilla was the one who helped us out that day and answered all the questions my mom had about her order. Even though Priscilla helped us out that day, all Staff here at this location are helpful! I recommend this location to everyone I know. read more

If you like long waits for an appointment and orthopedic inserts that take a month to get and don't make a difference anyway, this is the place for you. Like so many specialists that my crappy HMO refer me to, they are always so busy that their calendars are full. And if it's something you need addressed now their definition of now is three to four weeks and they don't care. read more

Active Life is the best prostetic company I have ever been to in 45 years. I highly reccomend their service. Jasmine Sanchez has helped me since I have started going to the company. She is very helpful and a great person to work with. The staff is Amazing the Office is great I am very happy with active life and everything they do for me. Thank you Active Life. read more

Specifically mentioned post-surgical bra to staff, then told that my prescription for post mastectomy bra wasn't covered. Given option for camisole but not offered help with measurements - so I was supposed to guess my size. I looked at the size offered that I guessed at, and when I said it looked too small I was told,"you said large!" No concern about Covid safety for cancer patients. Two front staff were actively coughing without masks. Very inconsiderate and lack of empathy for cancer patients. read more

I got rebound knee two months ago after 30 days it became loose I called them instead of helping they said 30 days is over and we can not help you which I was told up to 90 days if does not work you bring back so I'm not happy at all with them. read more

Beware- Lack of customer service and lack of response from this facility is debilitating. After 3 months of waiting for my leg brace which I depend on to get around I still don't have it. I called daily- no one calls you back! Even the CEO SPENCER DOTY does not respond to emails! These are the types of ignorant and callus medical providers who should be shut down. read more

They are the worse people I have ever met. Two years ago they gave me the wrong arm compression, I got heart. Last week I went there to get my mastectomy bras, I had appointment but I waited more than 20m, I got one beige bra size 38DD, they didn't have the black color she said she will order it. Yesterday I received the black color bra but the size is 40DD, so they sent me the wrong size. It happens, I called them Janice told me they will order the right one, and they will call me once it's ready. Later Pati called me, she told me that I received beige instead of black, I told her no, I told Janece I received the black one but it's a wrong size. Later she blame me that I confused her when I was in there office last week. I told her I have the beige bra the once you gave it to meI can bring it to you it's 38DD. So she tried to make me like a foolish. read more

I was hesitant about my appointment today after reading poor reviews, however my experience was EXCELLENT! This was my first appointment for an orthotic fitting. The technician was Jordan Davidson who knows his business, clearly presented my options, answered all my questions, explained all the steps, and did it all in a very pleasant manner. I intend to use Jordan for all follow-up appointments. Ray Schuldenfrei 4/21/2021 read more

I wanted the Rolls Royce of compression pantyhose. I was willing to pay for the Rolls Royce of compression pantyhose ($155+ at this location). You would think the service would at least come at an Audi level? I will give this review about the same amount of time and effort as the Service at Active Life O&P. We're done here. read more

I am so grateful for the wonderful service and customer care I received from Janeth (it was over-the-phone since we are all on lockdown at the moment). She was warm and gracious and tremendously helpful. She helped to put my mind at east in anticipation of the vascular surgery I will be having. I highly recommend Active Life in Glendale. read more

Not great each time I've been there. First of all, the fitters try on your braces themselves, to model them for you before they put them on you, which I really don't appreciate. I don't need you to have my hand brace all over your hand before I get it, for example, when it was fresh out of a box. I don't understand why they can't just show it to you on your own body and why they feel the need to try it on themselves first. I can model it for myself, thank you. You can put it on me, show me how I can put it on, but you don't need to get your germs all over it first. Also, the things I've gotten here don't fit right. The guy who fitted me for my orthotics, my arch supports, did not seem very competent. And sure enough, the left orthotic came out wrong, and my podiatrist was not happy about it. It took two more attempts for them to get it right. And the braces I have gotten there all seem to be too big. They just don't fit well. The material used in the various braces is uncomfortable, scratchy, even painful in spots where it digs into areas of your body. And the office staff... There was one time that the woman at the front desk sat on the phone having a personal conversation during my entire long wait in the waiting room. At another visit, they wanted to charge me for my braces, claiming they were not covered by my insurance, even though that had never been the case. After finally calling the insurance co., they realized that they were wrong and I did not owe anything. Overall, I just find it a place with standards that don't quite hit the mark. read more

Zero customer service, careless staff, No one is accountable in this office and they only make false promises ,after 1 months I did not receive any knee braces after the measurement . read more

The worst customer service. I would never recommend it to anyone. Over 2 month to get inserts. Then get something. That is completely wrong. They resent it to manufacture. A month later and 20 calls later Still have nothing!!!! I am after magic hill surgery and can't walk without them at all!!!! They should not be in business! read more

I work at a Hospital myself, and out of my own experience, have already recommended several people of all ages (in need of care) to Active Life. Personnel there show real and genuine concern with every person walking in or calling on the phone. I can say that they're very knowledgeable of the subjects they specialize on. Whether you're a patient in need of treatment, a visitor asking questions, everyone on their own positions work together assuring total satisfaction. For you (the client), and them seeing you assisted after fulfilling your needs. I can say that they're all professional, and respectful (as expected). Aside the Glendale office, I also understand that they have other locations, and speaking for this one, Esther there will provide you with a guaranteed self hearted concern in her "customer service" going beyond that extra mile for you, as far as needed. Thank you for doing what you do! read more

I was in office and they helped me fit a sling for my future surgery.. gave me the wrong size sling regardless, didn't find out until after surgery when my orthopedic surgeon had to fit it and was furious at how they gave the wrong size read more

This company is one of the most unprofessional companies I've dealt with. Now, I'm getting a $500 invoice because my insurance co denied the claim that they told me was preauthorized. I've been on the phone for over an hour just trying to get someone to look into this or help. Their billing voicemail box "has not been set up" and outside of staying on hold for ridiculous amount of time trying to get through to this office, I'm getting zilch, nothing, no service at all. Find another, more reputable company to work with. read more

Be warned... Months after you get your device, you will probably get a bill. No matter what they tell you at the office. I got a bill for $389.00 on February 15th due on March 1st. It is impossible to get through to their billing office. The knee braces I was prescribed slide down my leg. If I tighten them enough that they don't slide down my ankles swell. The brace I bought years ago at the sports store for $15.00 work just as well. read more

I can't say enough wonderful things about this place. Vicky, Michelle and Ruth were wonderful. Every time I arrive for an appointment Vicky greets me with a smile and is so sweet and kind. Michelle was wonderful as she fitted me with the perfect night splint. Ruth was also very helpful as she assisted Michelle. I highly recommend this business. I had a wonderful experience! read more

As I write this review, tears fill my eyes. I just want to be helped. With so many negative reviews and complaints about the same thing, you'd think this location would do something to change it. I have been attempting to reach the Glendale, Active Life location for more than a week. I have called several times a day for more than a week. It rings, goes to voicemail, and then the mailbox is full. On Thursday I reached someone, a young lady, but they hung up the phone. I called right back and received no answer. This is not only frustrating but disheartening and heartbreaking. I just want to receive the service my physician promised I would receive. My ortho physician referred me to this business with the belief I would be helped but I can't reach anyone to simply schedule an appointment. Is it no longer about patient care? Is it no longer about providing excellent service? I assume they don't care to because they know they will continue to receive referrals from hospitals and physicians. My physician has been made aware of this. Sadly, the office called and also did not receive an answer. What kind of business is this? I read the reviews about sending an email. I also emailed and did not receive a response. Active Life? No, Actively not answering phones to service potential patients. read more

DO NOT GO TO THIS PLACE UNLESS YOU WANT TO DAMAGE YOUR BODY WITH SUBPAR PRODUCTS & HAVE TECHNICIANS THAT ARE CLUELESS AND LACK OF CARE. I was trying to do preventive care for my feet and this company has ZERO clue on how to create custom orthotics. First, it took them multiple times to even get an orthotic they would let me leave with, and FINALLY, when they did release an orthotic to me and I did exactly what they said to do. However, the orthotic was defective and also falling apart. The orthotic severely damaged my foot and was causing excruciating pain. I went back to the podiatrist, assigned by my insurance co, that was equally as bad as this company. The doctor said he could see damage that the orthotic caused, but that we should just order a whole new orthotic. He offer no other aid. I called Active Life to tell them the issue and they told me to come in, no problem and we will get you a new orthotic. FN LIE!!!!! I spent two hours getting to this place on a rare rainy day, on the other side of town, just to be told once I was there that they would NOT do a new orthotic!!! They displayed zero care or remorse or even a slight apology for damage their orthotic caused to my foot. They informed me that the tech that did the previous orthotic did not know what his was doing!!! A company knows this but takes zero responsibility for their damages. They then told me to get a new insurance approval for a whole new set of orthotics. In the meanwhile the damage to my foot increased as I need to use my feet to do basic necessities, oh like, WALK!! The pain was so bad I begged my bad podiatrist for a walking boot. I finally could not take the pain anymore and went to the ER where there was a serious break on the left side of my foot that required surgery and exactly where the orthotic caused the damage. Also, the walking boot came and also they had sat on the approval for two weeks and never contacted me. I went and picked up the boot and departed. Within a couple of days the boot started falling a part. I contacted them for a replacement and they said no problem come in and get it. Same scam!! Surgery was set for the day after they told me I could come and get the boot and QUESS WHAT?!?!? They called me to tell me I could not pick up the replacement walking boot for some inane reason and offered zero solutions. This place is unprofessional and clearly does not care about patience or the pain that we are in or the pain their product cause.. They really should NOT BE IN BUSINESS!!! I will also be contact BBB and all other resources to avoid others having to go through this outrageous painful experience. read more

When every step of every day hurts, lost orders are not an inconvenience, they impact the patient's life After 2 months of waiting for my orthotics they call me in, have me wait 1 hour in an exam room, then proclaim they are sorry, they have lost my order and don't know what happened! They said if they can't find them they may have to re-order them. Beyond incompetence. If you are in pain and need help, do not trust this office. Read others' reviews as well for the truth about this poorly-run office. read more

Glendale, CA location Terrible service and office staff has lack of knowledge I get a referral from my doctor call on June 1, 2018 and I'm told that I can't come until my open wounds are healed call on July 1, 2018 and I'm told that I can't come in due to bandages on my leg will not get a proper fitting call today July 19, 2018 and I'm told that my insurance won't cover it now placed on hold by Esther for 25 minutes in line goes dead no callbacks no help I'll take my business elsewhere read more

I was told it would take 2 1/2 weeks to get shoes and orthotics. After 9 weeks, (9!), I called about the shoes and was told they just got in "yesterday". Right. Who would believe that coincidence. The same shoes can be obtained from Amazon prime in a few days. Communication with customers is very poor. This was not the case when they were located at Verdugo Hills Hospital in the past, and were smaller. Bigger size, less service, I guess. read more

As my primary doctor rattled off several referrals, he suddenly got enthusiastic when Active Life came up. He said: "They're GREAT"-- so I got the impression that they must be outstanding. My first telephone contact was with Jazmin Sarabia. Extremely attentive, dedicated, and professional, she quickly sorted out and solved some issues I was dealing with. Upon arriving for my first appointment, I was impressed with the cleanliness of the facility, as well as the very short waiting time before seeing a technician. The casting procedure and thorough conversation about my needs were perfect. After a few weeks (my ankle device is complicated), I received a call this morning, informing me that my device was ready-- and they were able to accommodate me by scheduling an appointment this afternoon. The technician was, once again, outstanding, and took great care to ensure that everything was perfectly comfortable. He provided excellent answers to my questions, and made it clear that he wants me to come back if anything needs to be adjusted. This is a legit operation, staffed with young, vibrant, dedicated people, who provide quality care that exceeds expectations. read more

I've had to go back and forth many times for chronic pain and I absolutely love the staff here. They are patient, kind and are great at follow through. I highly recommend this office for any foot pain and orthotic needs. They are accommodating and professional! read more

Thank you ESTHER!!! for ALWAYS treating me like a valued client and for your caring ways, always asking me how I am feeling knowing that I have many health issues, no matter how busy she is. ESTHER IS ALWAYS, EFFICIENT, AND EXTREMELY PROFESSIONAL IN EVERY WAY POSSIBLE!!! ALL staff members are professional, caring and efficient in every way. ACTIVE LIFE ORTHOTICS in Glendale, CA is the only place I go for ALL of my Orthotics needs! So far, My knee brace (on my 2nd set), hip and back brace also orthotics! A definite five star rating from me!!! THANK YOU ESTHER!!! read more

Went there for myself. It was a pleasure and would definitely recommend it to anyone. I believe I was helped by Esther, if I'm correct. She was a very respectful and attentive. The staff there made this visit a pleasant one. Will definitely come back here when my knee acts up. read more

The practitioners and staff here are amazing and so friendly! My doctor referred me to Active Life for a wrist brace, and I was hesitant to walk in without an appointment, but they were able to get me in that day! It was overall an amazing experience. Thank you so much for everything! read more

Thank you Debbie for providing stellar customer service! I called in to see if they had a high end brace in stock but they didn't. Debbie tried to see if they could order the item for me via insurance but they were unable to. Even though they weren't able to make it work, I appreciate the care and effort! Good customer service goes a long way! read more

This was my first visit to Active Life Orthotics and I was very impressed. Jazmine greeted me and made me feel welcome. Deborah fitted me for a new prosthesis. She was very knowledgeable and helpful in getting the best fit. I would recommend these ladies to anyone. The service was fast and the ladies so nice. read more

I had a great experience here. The office was filled with nothing but smiles. The staff was professional and kind. Esther was a great help at answering any questions that I had. read more

I came in here to pick up a knee brace for my grandfather last week. The front desk receptionist, I believe her name was Jazmin, she greeted me with a smile the second I walked in the door. She answered all my questions and concerns with a great attitude and smile. I have been here before in the past and was never given this type of treatment. They are definitely upgrading in their personnel. She has been the first worker here who has been on her A game and not stuck up like everyone else that works there. I will be coming back thanks to her. read more