My new Orthopedic physician has ordered an MRI at RayUs. WE were headed to Bangor but were called…read moreback to go to Scarborough Maine as what needed to be looked at could be done only in Scarborough. It takes 2 hours on a perfect day to arrive. Everything weird in a highway happened to us today traveling to RayUs. When we get into the little town, GPS yelps out "you're here!" Well no we aren't - we see sign EYE CARE. We called frantically and keep trying same address. Finally my guy says what is around you - finally we got in. We were greeted by EM, cute little worker bee with the friendliest smile. Then we met Scott / both workers were super friendly & reassuring with details for prep before procedure. Extreme claustrophobic person with meds before hand to be ready. Everything I needed to be comfortable or things explained or things related to the test, all told to us. The experience, although at first I did lose it briefly, but EM & Scott - pros - accommodated neck/eyes to ensure no freak-outs inside. Folks, I have to tell you if not for these guys today, I'd couldn't get it done. Trust these people with tests & know they truly care about you and your comfort. Thank you for making a scary test not scary at all!

Unreal. Für their own efficiency, no regard for me, the patient, they left a vm 24 hours after…read morebreast MRI - for "ASAP" callback mammo and U/S. No explanation or context. I called my practice to find out why- only to learn that it's very likely - almost certainly - nothing. Just no stone unturned. Great. But they couldn't have waited until my practice had a chance get in touch w me to provide context? Then the comical upshot - in the past week I have called times , left four messages - trying to schedule. No call back. No appt. So much for ASAP. This group really needs an overhaul of its protocols in patient communications.

I walked in at 3pm on a Thursday and was in and out in under 10 minutes including waiting time- all…read morestaff I encountered were very friendly and professional. My blood draw was done on the first attempt and painless.

Despite having an appointment you will be taken behind walk-ins. This has been happening for years…read moreI have had to go here.

On Wednesday I took my wife for a consult due to her anemia being way out of wack. Our NP assigned…read moreto us was Jamie. He did an awesome job explaining everything. Jamie has a great bedside manner making everything easy to understand. It's now two days later& Kris is getting her first infusion of Iron. The two attendants caring for Kris are both amazing. Alexis & Erin also have a great bedside manner equal to Jamie's. New England cancer specialist new campus at 11 Rock Row is a magnificent building. Everyone from the moment we walked in to register our visit have been amazing. If I could give 10**********'s I would.

Their billing is fraudulent. They charged the extra fee for an extended appointment (beyond 30…read moreminutes) but the appointment was 20 minutes, for which I have proof. Disgusting.

I'm taking the time out of my ridiculously busy workday to tell all of you how great this place is…read more I'm a consultant who works out of state, so I never have time to see my primary care doctor when they're open during regular business hours. I'm usually across the country during those times. I walked in here on a Saturday a couple hours prior to closing, and my wait was maybe 5 minutes. Everyone from the person who checked me in to the nurse and physician's assistant was unexpectedly exceptional. It was $35 with my insurance. If you're ill and in need of some urgent care, then come here. If you're bleeding out or anything life threatening though, I'd still recommend you go to the ER.

I had a very disappointing experience at ConvenientMD in Westbrook. I arrived around 12 PM in…read moresevere back pain, completed the registration process, and waited for nearly two hours while people who arrived after me were seen before me. When I asked for clarification, I was told I wasn't registered, despite having completed everything and being told I was checked in. I also received conflicting information regarding my insurance and reimbursement, and when I asked to speak with a manager, I felt like I was being given the runaround. I also had concerns about private information being discussed across the reception area where others could potentially hear. The most frustrating part is that i left without any information about the reimbursement just a paper and card. The female behind the counter put it down that i was only there for ten minutes. My pharmacy information was also incorrect. I hope management addresses this situation and reviews how patients are being checked in and treated. There was no professionalism and I hope no other colored person has to experience what I did. I wasn't able to get her name but it was the woman who worked behind the front desk today. All the nurses and especially the doctor were very kind and helpful. I really appreciate thoes who helped and listened.

Blood work was done fast. Not a very long wait. Staff friendly and helpful. Everybody moves along…read morerelatively fast

I went to Nordx in Scarborough just to pick up a specimen cup. There was nobody working the front…read moredesk, only several staff in the back room. When I asked for help, I was rudely told to "grab a number and sit down." For something so simple, the lack of basic customer service was disappointing. The place felt poorly managed, and the staff seemed uninterested in assisting patients.

I have been here a few times, It is off the main drag of a…read moreroad so it is easy to find. Luckily it is also set far enough away from the light so it's easy enough to get onto the street you need. They have a large mostly open parking lot. You go in the front door and immediately see the receptionist's booths there is plenty of them there to check people in. The ones I talked to were very friendly and engaging. The waiting areas are broken up so each office has an area for you to wait at. The nurses and doctors are very kind and listened to what I had to say and made a point to ask and answer any questions I had. I do recommend this place if it is one of the places your looking at

After over an hour on hold, the operator picked up the call. Turns out to be a call center, which…read morethen took my request to MAKE a follow-up appointment with a MD there. One week later I received a message that they had called back. I returned the call to the # left, only to be put back in the line to await a return call. A total waste of time. Dr.Feller is a good physician, but the hospital is a joke. I'll drive to Portland and go to Mercy.