I went to Nordx in Scarborough just to pick up a specimen cup. There was nobody working the front…read moredesk, only several staff in the back room. When I asked for help, I was rudely told to "grab a number and sit down." For something so simple, the lack of basic customer service was disappointing. The place felt poorly managed, and the staff seemed uninterested in assisting patients.

The young man who drew my blood was very professional and polite. Also, the draw didn't even…read morepinch. He was a real pro. I didn't get his name, but I was there on 4/7 in the late morning. I also had the results the same day. All and all, a great experience.

Place is out if reach for those if us who use transport for disabled people. Have had to find…read morealternative medical providers elsewhere.

Took 4 weeks for Cardiology to analyze my referral to them and give me an opportunity to make an…read moreappointment... for 6 weeks in the future. Then I was called a week before the appointment and was told I would need to be rescheduled 8 weeks later. Callous and indifferent staff. I hope to avoid any emergent medical needs that would force me to use Maine Health.

I've been in therapy with Maine Spine & Nerve since December. I was in constant pain, and unable to…read moresit or perform normal activities when I first sought care. I thought my only option for relief was surgery of which I had heard dire results. I read about decompression therapy and was relieved to see that there was an alternative to surgery. The doctor's at Maine Spine & Nerve took a thorough physical and oral examination including x-rays. The diagnosis indicated that I was a candidate for decompression therapy. At no time did they guarantee a cure, but given my condition, they had seen others with similar injuries who had relief and returned to normal daily activities after decompression therapy. They did indicate verbally and in writing that I was also responsible for working within their care guidelines in order to maximize the recovery efforts. Today, I am out of pain, able to sit comfortably, returning to a light exercise routine, and starting physical therapy. In closing, I am so thankful that I went this route instead of surgery. Thank you, Dr. Van Ploeg, Dr. Mueller and staff.

Both my husband and I have been patients at Maine Spine & Nerve Institute. My husband for…read more decompression and me for neuropathy. He did spinal injections which did not last more than a month. after NSSD the tingling and pain in his right leg and thigh is gone and has been gone for at least six months. He can do things now that he was unable to perform last spring. I have multiple problems. My first concern was neuropathy and I sought relief through Maine Spine & Nerve. From the get-go, Dr. Vander Ploeg informed me that he could help but because I'd suffered for so many years with this condition, I could expect only partial relief. He said a 40-50% reduction in symptoms and I feel that I achieved at least 60% if not more relief. I also suffer from back pain. I have been referred to orthopedic physicians for injections and physical therapists for physical therapy. I went to an acupuncturist. Nothing helped. Because of the success my husband has experienced, I know that Maine Spine & Nerve will be able to reduce my current pain. Further, some insurances do cover the cost of these treatments. Unfortunately, ours was not one of them. Would I recommend Maine Spine & Nerve to any of my friends? You bet! I already have. You couldn't ask for or find a more friendly, congenial and caring environment. Thank you Dr. V, Dr. Meuller and staff. Elsie and Harold Cebulla

I was in desperate need of an X-ray because I thought I broke my foot. They are within an easy 8…read moreminute driving distance to our hotel in South Portland and they were open until 8PM. It was after 5PM, with no options that were very close to where we are staying near the mall. I'm so glad I called them. They were great. Everyone I dealt with from the administrative rep to the medical personnel were kind, patient, and knowledgeable. It was a cheerful facility, clean, bright and plenty of parking. Even though I did leave in a boot and on crutches, it was a positive experience. Highly recommend them!

still owe me $175 for 2 months for an incorrect billing i never should have never been chargedread more

This location is fantastic! From the front desk team, to the nurses, physician and PT. I couldn't…read morebe happier with their customer service and efficiency. I am incredibly thankful to have found them and look forward to working together on a treatment plan!

I come here for my yearly USCG physical. The doctor does many of these physicals for merchant…read moremariners and knows how to fill out the many uscg forms already.

I have been using this company for several years. I had a brain tumor and I've had numerous MRI's…read moreat this facility. Their price is considerably lower than Maine Medical Center. They space appointments appropriately and the wait is never long. People are friendly and my neuro-oncologist is happy with the clarity of the tests.

From the owner: You do not need to go far for high-quality imaging services. At RAYUS Radiology, we know that…read moregetting an MRI, CT scan, or x-ray can be a daunting prospect. That is why we make it as easy and convenient as possible for you to get the care you need. We are conveniently located off of interstate 295 on Sewall Street near the Westgate Shopping Center in Portland, ME, with ample parking for patients and their families. Our staff is dedicated to providing you with personalized attention and state-of-the-art imaging technology, so you feel comfortable throughout your entire visit. Whether you are trying to get a better sense of your overall health or just want a more accurate diagnosis for an injury or illness, we can help. We understand that some people may be nervous about having an MRI, CT scan, or x-ray--for some people, these scans can seem scary or invasive. But at RAYUS Radiology, we want everyone to know that these scans are safe, and we will do everything in our power to make sure your visit goes smoothly from start to finish. Call our Portland office at 1-800-734-4132 to schedule an appointment, ask questions, or learn more about how we can help you today.

I called to have someone explain their mistake to me and they put me on hold then sent me someone…read moreelse's voicemail. Horrible customer service!

I see other bad reviews so I i suppose I'm in good company…read more The receptionist was cold, which isn't the worst thing. However, the young woman who took me in for my lab work was outright rude. Please note that EVERYONE who goes in for having lab work done is NOT FEELING WELL and deserves a bit of compassion, but I would have been fine with mere manners/politeness. Instead, I got the exaggerated raised eyes when I didn't immediately take a seat and have my coat off in record time. (There was no easily accessible hook for my bag and coat; to get to it, I would have had to cross paths in the tiny space with this person and risk getting in her way). And the tone...! I was super-polite and wished her a nice holiday at the end of my visit (b/c it is the day before Thanksgiving). Now I just feel like an idiot. Why was I nice to someone who was treating my like an insect? Bottom line: you are in a healthcare setting and people are sick and/or worried about their condition. Show some empathy. But I guess kudos for cranking through patients to get them on their way. There is something to be said for that. Still--does not require rudeness to accomplish.